Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great team and great product!
What do you like best about the product?
The Qualified team has been so so helpful in getting this platform off the ground for us and making sure it is tailored to our every need!
Our tech stack, reporting, and future success is considered in every part of the setup and adding Qualified has been seamless with the SFDC connection.
We switched over from drift and the capabilities are so much greater with Qualified - we are able to do so much more and have a very supportive team of experts helping us get there!
Our tech stack, reporting, and future success is considered in every part of the setup and adding Qualified has been seamless with the SFDC connection.
We switched over from drift and the capabilities are so much greater with Qualified - we are able to do so much more and have a very supportive team of experts helping us get there!
What do you dislike about the product?
The downside of Qualified is that there is not a mobile app, so that reps on the go cannot respond quickly to website chats.
What problems is the product solving and how is that benefiting you?
We are getting in front of our most important customers faster.
Recommendations to others considering the product:
Go for it!
Easy to work with and incredible implementation support.
What do you like best about the product?
Sales force integration and client success team.
What do you dislike about the product?
No dislikes at this time.................
What problems is the product solving and how is that benefiting you?
Visibility of website traffic and white glove client engagment.
Qualified.com has exceeded our expectations as a drive for real qualified leads!
What do you like best about the product?
I love that this conversational marketing tool actually hones in on creating leads, and not just as a generic chat feature on our website. We wanted something that would drive leads and not drain resources as another customer service tool, and qualified.com was a perfect choice.
From the beginning, qualified has really put their best foot forward in how they have helped us achieve what we want out of the platform. We've been able to have weekly calls with Katie and its helped so much being able to customize and evolve our chat function to get it to where it's working at its best to drive conversation and create meaningful connections to our customers. We have been using qualified now for just over a month and i can honestly say it has been so worth the investment.
From the beginning, qualified has really put their best foot forward in how they have helped us achieve what we want out of the platform. We've been able to have weekly calls with Katie and its helped so much being able to customize and evolve our chat function to get it to where it's working at its best to drive conversation and create meaningful connections to our customers. We have been using qualified now for just over a month and i can honestly say it has been so worth the investment.
What do you dislike about the product?
If I had to choose one thing, it would be that the beginning process was a little long-winded. However, now that we're further along in the process I can see why they took a while to get set up - to create the best-customized experience, rather than something cookie cutter that wouldn't work for our particular business.
What problems is the product solving and how is that benefiting you?
We have been able to see how our customers behave on our website in a live view.
Being able to connect to customers as they browse has been really helpful in nurturing a lead
Added value in being able to help customers with what product they should purchase without necessarily having to fill out a contact form.
Being able to connect to customers as they browse has been really helpful in nurturing a lead
Added value in being able to help customers with what product they should purchase without necessarily having to fill out a contact form.
Satisfied customer
What do you like best about the product?
Qualified's focused approach on lead conversion and their attention to detail for creating custom experiences for each step of the sales funnel. Also, the integration with Salesforce is seamless and customer on-boarding is excellent.
What do you dislike about the product?
Sometimes people just don't want to chat but that is not an issue with Qualified.
What problems is the product solving and how is that benefiting you?
The ability to speak with potential customers while they are on the website.
Speeding up the sales cycle.
Acquiring data intelligence- Knowing who is on the site and if they have an open opportunity provides valuable insight on which to base other decisions.
Being able to see how the visitor navigates the site live provides better understanding of the User Experience and allows us to make changes as needed whether its in Qualified or to our website.
Speeding up the sales cycle.
Acquiring data intelligence- Knowing who is on the site and if they have an open opportunity provides valuable insight on which to base other decisions.
Being able to see how the visitor navigates the site live provides better understanding of the User Experience and allows us to make changes as needed whether its in Qualified or to our website.
Qualified is challenging the way the industry should think about conversational marketing
What do you like best about the product?
The methodology behind the way they have developed the product has addressed some key shortcomings with other solutions in the market. Having worked with two other similar platforms in the past, Qualified makes it easy to think about how to offer an unprecedented level of engagement with website visitors. Qualified is incredibly easy to use and offers a very intuitive interface to creating the best experience for your visitors.
What do you dislike about the product?
Like any piece of software, there is a learning curve to get your hands around how to best leverage the technology. I wouldn't necessarily call this something I dislike, but simply a hurdle we all experience in adapting new technology.
What problems is the product solving and how is that benefiting you?
We are offering highly targeted and personalized engagement with visitors based on how they are coming to the site. We are providing a way for site visitors to interact with our sales and support team in a way we hadn't previously thought of.
Knowledge = Power = Sales
What do you like best about the product?
Qualified gives us the information we need to make sales. By allowing us to know who is on your website in real-time (and a view of what they are doing), we can give our customers and leads the best user experience, which results in more deals. The user interface is intuitive and the customer support is unmatched.
What do you dislike about the product?
At first, I wasn't sure how to easily test the bot "experiences" but after reading the step-by-step guides and resources in Qualified University, it became very clear.
What problems is the product solving and how is that benefiting you?
Before using Qualified, every website visitor would be served with the same experience. The actions they took (or did not take) on our website were based solely on website design and their own intentions. Qualified provides the context for who the visitor is (a customer, an unknown user, an open opportunity, etc.), enabling us to guide his or her actions appropriately and strategically. It not only benefits the user, but it also benefits the sales and marketing teams.
Best Conversational Marketing App for Salesforce
What do you like best about the product?
If you're using Salesforce and exploring a new Conversational Marketing platform, Qualified is for you. The integration is super powerful. You know when leads, contacts, and even open opportunities are on your site. And you can automatically sync all conversation data back into Salesforce, so reporting is easy.
What do you dislike about the product?
Needs a mobile app functionality. They do have slack notifications though!
What problems is the product solving and how is that benefiting you?
For our prospects, we're making it easier for them to get in touch with our sales team. For our sales team, we're making it easier to have conversations with qualified leads. Ultimately, we're getting the chance to generate more pipeline and revenue.
Recommendations to others considering the product:
If you're a sales rep, you have to work the platform. Don't just sit back and wait. Proactively engage with qualified visitors, focus on having a valuable conversation, and be smart about how you lock in a next step (ideally booking a meeting).
Fastest way to connect with inbound leads
What do you like best about the product?
Qualified gives me a clear picture of who's on our site, and an instant way to engage buyers in sales conversations. It's all integrated with Salesforce, so it works great with our existing sales processes.
What do you dislike about the product?
I really like the tool and haven't found any flaws.
What problems is the product solving and how is that benefiting you?
There's a speedier way to engage buyers, and it all starts on our website. As a sales rep, I get more at-bats, which helps me have more conversations and book more meetings.
Recommendations to others considering the product:
If you're a sales rep using the platform, don't be afraid to try new things. Try new greetings and approaches to see what gets you the most engagement.
Qualified Review
What do you like best about the product?
Customer service is excellent, easy to use
What do you dislike about the product?
Interface is still a bit clunky, ux update
What problems is the product solving and how is that benefiting you?
Great to see engagement with our website visitors. We have automated most of the booking process through this tool and hence have an increase in website conversions/meetings set.
A new way of selling!
What do you like best about the product?
I love that I can see exactly who's on my site and how they're exploring our content, and then zero in on the most qualified leads. This is more than just live chat - it's a sales conversation platform designed to convert high-intent website visitors into leads and opportunities.
What do you dislike about the product?
It can sometimes be distracting because I find myself always watching the site.
What problems is the product solving and how is that benefiting you?
We've opened up another channel to generate pipeline - our website. By having conversations and booking meetings right from a messenger on our site, we can have more sales conversations and condense sales cycles.
Recommendations to others considering the product:
Take advantage of Qualified's customers success team's expertise. Lean on them for best practices and guidance. They'll help set you up for success.
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