Qualified
Qualified.com, Inc.Reviews from AWS customer
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Amazing Product, Excellent Service!
What do you like best about the product?
The best part of the Qualified experience was by far, Katie O'Neil, our Customer Success Manager for our implementation. Companies always use their "level of service" as a selling point to buyers, but Katie and the Qualified team greatly exceeded expectations. From offering thought leadership to making herself available at all times of the day, the level of service was truly amazing. The team is knowledgeable, confident in their product, and are solution-oriented to determine the best way to have Qualified work with our current instances of other tools. Incredible experience and I would recommend the team to anyone.
What do you dislike about the product?
There are no downsides I can identify to working with Qualified.
What problems is the product solving and how is that benefiting you?
We are looking to increase lead generation efforts, speed of connection with prospects, build sales pipeline and funnel.
Recommendations to others considering the product:
Ensure the proper teams are engaged from the beginning.
Excellent Service Throughout Implementation & Beyond
What do you like best about the product?
Qualified offers a clean user experience for the implementing client, and support has been exceptionally responsive to questions and guidance as our chatbot was brought live. The functionality of Qualified to create "Engagements" to intelligently meet website visitors where they are makes for a positive experience offering solutions specific to where they're expressing interest based on page visits or arrival method, be it organic traffic, advertising or email campaigns.
What do you dislike about the product?
Nothing notable has been experienced thus far to warrant negative feedback.
What problems is the product solving and how is that benefiting you?
Realtime access to engage with website visitors that may not complete a webform or contact our team via email or phone. Another tool for our sales team to use in understanding the needs of our customers and how we can serve them precisely when they have a need.
Recommendations to others considering the product:
Trial the product to see if it's a good fit for your sales organization.
Best Chat Bot Around!
What do you like best about the product?
The ability to quickly engage with prospects allows you to convert opportunities faster. I also like how easy the tool is to work with. Without the help of Qualified I do not think that I would be able to find all of the leads that come to our website. The customer support that Qualified offers is extremely helpful and they are always willing help when we need something.
I also enjoy the seamless integration between Qualified and our CRM allowing us to skip the manual work.
I also enjoy the seamless integration between Qualified and our CRM allowing us to skip the manual work.
What do you dislike about the product?
So far I have not experienced many downsides to Qualified. Whenever we have an issue or a question qualified is there to help us fix the issue very quickly.
What problems is the product solving and how is that benefiting you?
Qualified is helping solve many problems with customer service, pipeline building and lead generations. We are also solving the problem of only doing strict "cold" outreach and Qualified allows us to target warmer leads.
Recommendations to others considering the product:
I would recommend reaching out and seeing a demo because it will help your company grow. I would also recommend using A B testing when it comes to working with the system since there is no "right" way to use the tool. I was able to try out some of the recommendations that people at Qualified showed our team and have generated more pipeline because of this.
Unrivaled product functionality and a truly exceptional onboarding experience
What do you like best about the product?
Qualified is one of the more comprehensive and thoughtful tools I've ever implemented. They seem to have thought of everything, including features you didn't even know you needed. Even if I found myself wondering if something could be done, 10 times out of 10 they were already on top of it. The salesforce integration is seamless and very easy to turn on. The user interface is intuitive, but to be honest their onboarding is so incredible it hardly mattered. Plenty of tech companies like to brag about their implementation, but this is the first onboarding experience where I felt they actually delivered on that promise. This is a true white glove experience. Our CS rep Katie is a rock star and is such a pleasure to work with (seriously, she deserves a raise). I'm incredibly busy and managing a lot (we're a lean startup) and I felt completely taken care of from the start. At no point did I feel like getting set up was a distraction from my own work, which kind of blew my mind. She managed everything from project management, to setup, to fielding questions and training our reps. The product functionality alone is enough reason to choose Qualified, but the real value is in how invested they are in your success.
What do you dislike about the product?
To be honest, I haven't found any dislikes yet. We chose Qualified to replace our previous solution (Drift), and we have been so pleased at the superior functionality and ease of use that I have nothing negative to say!
What problems is the product solving and how is that benefiting you?
Qualified is very helpful in engaging our website traffic in a productive and meaningful way. We are able to tailor messages to certain pages, audiences etc and then route them very efficiently. We have two sides to our business and this qualified allows us to identify the right internal audience for those individuals so that our SDRs don't have to weed through the noise. And not only is it a chat bot, but it allows our reps to actively engage and advance leads through the buying cycle proactively. The integration with salesforce is very reliable and done in such a way that I can be confident that lead source data/routing is accurate, saving me a lot of time/effort on the backend. We were able to go live with a really comprehensive setup due to our CS reps involvement and expertise. I'm excited to see what else we will be able to accomplish as we continue to iterate.
Better than Drift
What do you like best about the product?
User Friendly Interface
Features that allow you to understand prospect more
Features that allow you to understand prospect more
What do you dislike about the product?
Qualified doesnt have a mobile app and you have to be online to be in rotation for chats, having the tab open all of the time is sometimes annoying but overall much better than Drift
What problems is the product solving and how is that benefiting you?
We are solving the inbound lead problem. Many leads come to our site for information but dont want to submit their email for more, so chatting with them makes it easier to connect.
Recommendations to others considering the product:
If you are looking for a lead generating chatbot, use this!
Excellent tool
What do you like best about the product?
Customer Service, functionality, Ease of use. The customer service and implementation is far superior than any other tool I have used. Our team has really loved the tool and got up and running very quickly. Our CS rep has walked us through everything and did most of the heavy lifting. She was incredibly professional and has been committed to helping us throughout. We actually requested quite a few of nuanced workflows that I thought might be too much to handle, but Qualified proved me wrong and were able to handle everything with ease.
The interface of the product is significantly better than our previous provider and the features are straight forward, but powerful. We're seeing a lot more success with Qualified overall. I have nothing but great things to say about them.
The interface of the product is significantly better than our previous provider and the features are straight forward, but powerful. We're seeing a lot more success with Qualified overall. I have nothing but great things to say about them.
What do you dislike about the product?
There's not much to put in this section. The integrations and implementation were quick and efficient, the tool performs great, and the team loves it way more than our previous provider.
What problems is the product solving and how is that benefiting you?
Not really any problems that we've come across. The benefits are clear as we've seen a number of great conversations and opportunities generated that we otherwise would not have had.
Amazing onboarding services team and excellent tool
What do you like best about the product?
We switched from Drift to Qualified and we're very happy with our decision.
-The onboarding services / customer success team is top notch - they got us up and running very quickly and held our hand throughout the process
-The tool is very easy to use and looks great on our site
-They offer enterprise-grade features that other tools don't offer
-Strong integrations with the rest of our software stack
We've already generated a significant amount of pipeline and leads since our implementation, and we're actually seeing better results than we did with our previous tool.
-The onboarding services / customer success team is top notch - they got us up and running very quickly and held our hand throughout the process
-The tool is very easy to use and looks great on our site
-They offer enterprise-grade features that other tools don't offer
-Strong integrations with the rest of our software stack
We've already generated a significant amount of pipeline and leads since our implementation, and we're actually seeing better results than we did with our previous tool.
What do you dislike about the product?
Nothing in particular. Like most enterprise software it comes with a cost, but it's easy to justify this from an ROI perspective.
What problems is the product solving and how is that benefiting you?
We've seen an increase in qualified leads and pipeline, and we have improved collaboration with our SDR team.
The most effective Conversational Marketing tool
What do you like best about the product?
Our team likes that it not only acts as a conversational marketing tool, but also as an educational marketing tool. A lot of visitors are just looking for more information and to have a 24/7 service that provides that information is crucial in today's world. It does a great job of helping our company learn more about our visitors so that it can help us across the board in Sales, Marketing, and even Development. It not only helps us sell but helps us better our content and engagement. In today's world, every interaction with leads/customers needs to be custom, and Qualified helps us achieve this.
What do you dislike about the product?
Can't list one thing. From the technological setup itself to the support from the team, it has all been a very smooth process.
What problems is the product solving and how is that benefiting you?
With working from home being more present, we're finding that Qualified lets us connect with those people that are looking for more information/to buy at any time of the day. The night owls are just as engaged with as those who contact us within our business hours because Qualified can help answer any questions and collect information while the team is offline.
Qualified has closed the loop on our Digital ecosystem
What do you like best about the product?
The ability to customise how we communicate with our web traffic has improved our customer experience and prospect conversion significantly.
What do you dislike about the product?
Nothing bad to say about this product at all
What problems is the product solving and how is that benefiting you?
The ability to know when a customer or named account is on a particular page has enabled us top further increase our personalisation.
Great team and great product!
What do you like best about the product?
The Qualified team has been so so helpful in getting this platform off the ground for us and making sure it is tailored to our every need!
Our tech stack, reporting, and future success is considered in every part of the setup and adding Qualified has been seamless with the SFDC connection.
We switched over from drift and the capabilities are so much greater with Qualified - we are able to do so much more and have a very supportive team of experts helping us get there!
Our tech stack, reporting, and future success is considered in every part of the setup and adding Qualified has been seamless with the SFDC connection.
We switched over from drift and the capabilities are so much greater with Qualified - we are able to do so much more and have a very supportive team of experts helping us get there!
What do you dislike about the product?
The downside of Qualified is that there is not a mobile app, so that reps on the go cannot respond quickly to website chats.
What problems is the product solving and how is that benefiting you?
We are getting in front of our most important customers faster.
Recommendations to others considering the product:
Go for it!
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