Qualified
Qualified.com, Inc.Reviews from AWS customer
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Best onboarding and ongoing support I have had
What do you like best about the product?
The onboarding experience that we received was amazing.
What do you dislike about the product?
The integration with Zendesk. We were hoping to be able to use Qualifed.com with the Care team, but they don't really have a robust Zzendesk integration available.
What problems is the product solving and how is that benefiting you?
Before our contract with Drift was up. We decided to shop around to see what other options were available for out top of funnel chat solution.
Qualified end up being the tool that we are using to engage our prospective clients with a more human approach.
Qualified end up being the tool that we are using to engage our prospective clients with a more human approach.
Recommendations to others considering the product:
I am the person who is responsible for vetting, implementing, and adopting new software.
This, by far, was one of the best Sales, onboarding, and ongoing support that I have had.
I was a little nervous when we decided to move away from Drift. The team at Qualified.com did an excellent job of setting realistic expectations during the sales cycle and did their homework on us as a company.
The implementation was super smooth. Our CSM at Qualified.com is amazing. She understands the product super well and can adopt the Qualified.com platform to our unique business needs, even if it's a unique request.
Lastly, the ongoing communication with our CSM has been on point. Our CSM and the teams that support her have been fun to work with—timely communication, solution-oriented, and always willing to give us helpful feedback around best practices.
I would highly recommend working with Qualified.com.
This, by far, was one of the best Sales, onboarding, and ongoing support that I have had.
I was a little nervous when we decided to move away from Drift. The team at Qualified.com did an excellent job of setting realistic expectations during the sales cycle and did their homework on us as a company.
The implementation was super smooth. Our CSM at Qualified.com is amazing. She understands the product super well and can adopt the Qualified.com platform to our unique business needs, even if it's a unique request.
Lastly, the ongoing communication with our CSM has been on point. Our CSM and the teams that support her have been fun to work with—timely communication, solution-oriented, and always willing to give us helpful feedback around best practices.
I would highly recommend working with Qualified.com.
Great tool and even better support team
What do you like best about the product?
Qualified's direct Salesforce integration is awesome. Having all of our CRM data available in Qualified has made building experiences and routing the right visitors to our reps much easier. We love the ability to connect our Qualified experiences to specific Salesforce campaigns too.
Love the new analytics features that Qualified released recently. It allows you to analyze your experience flows and see how many visitors engaged with each step of the flow. The new analytics are a huge asset to optimizing experiences.
Qualified's support is great. Our CSM has worked with us through complicated routing rules, built out custom alert capabilities for our team, and helped us make global experiences changes on the fly. Not only does Qualified create what you request and need for your team, but they also offer great suggestions based on their industry knowledge.
Love the new analytics features that Qualified released recently. It allows you to analyze your experience flows and see how many visitors engaged with each step of the flow. The new analytics are a huge asset to optimizing experiences.
Qualified's support is great. Our CSM has worked with us through complicated routing rules, built out custom alert capabilities for our team, and helped us make global experiences changes on the fly. Not only does Qualified create what you request and need for your team, but they also offer great suggestions based on their industry knowledge.
What do you dislike about the product?
There are some feature limitations as is the case with all tech tools, but the qualified team has already taken some of our team's feedback and made feature changes.
You are limited to your time/personnel resources - so it's hard to realistically service all of our site visitors. We would love to be able to offer live chat more, but our sales team is often on calls and unable to proactively chat to our visitors or respond to chats routed to them.
You are limited to your time/personnel resources - so it's hard to realistically service all of our site visitors. We would love to be able to offer live chat more, but our sales team is often on calls and unable to proactively chat to our visitors or respond to chats routed to them.
What problems is the product solving and how is that benefiting you?
Problems:
- Allowing our sales team to proactively chat with their target accounts
- Answering FAQs for special visitors to qualify them before talking to a salesperson
- Routing site visitors to the right BombBomb team members
Benefits:
- We've realized the need of live support on our main site, since we have a fair amount of visitors who are current customers.
- Allowing our sales team to proactively chat with their target accounts
- Answering FAQs for special visitors to qualify them before talking to a salesperson
- Routing site visitors to the right BombBomb team members
Benefits:
- We've realized the need of live support on our main site, since we have a fair amount of visitors who are current customers.
Awesome business tool!
What do you like best about the product?
The platform integration is great. The team really takes the time to walk you through the platform to ensure you are very comfortable!
What do you dislike about the product?
Not applicable! The team is great at addressing all concerns and helping with use cases.
What problems is the product solving and how is that benefiting you?
Engaging with customers that come to our website is great! The ability to book meetings quickly is great.
Great tool & amazing support
What do you like best about the product?
Implementation went smoothly and we have received amazing support from Qualified, especially Anna Li & Kimberly Powell. They are a pleasure to work with.
What do you dislike about the product?
There is nothing I dislike about Qualified.
What problems is the product solving and how is that benefiting you?
Qualified allows us to connect with our customers on another level, allowing us to provide the best customer service. It also provides us the ability to interact with potential customers visiting our website that were basically unknown to us.
Sealed all the cracks
What do you like best about the product?
I like hat Qualified will never let an opportunity slip through without our seeing it. It's synced with all our tools and alerts us whenever a desired prospect is on our site.
We've not only seen an uptick in meetings set but we've also saved valuable time by having those leads Qualified automatically for us by the platform.
We've not only seen an uptick in meetings set but we've also saved valuable time by having those leads Qualified automatically for us by the platform.
What do you dislike about the product?
The only downside is that we didn't find Qualified sooner. The team has been really responsive with any questions and any perceived faults with Qualified were more own user error. Such as, my inability to link my zoom meeting info. Other than that things have been fantastic.
What problems is the product solving and how is that benefiting you?
We have a large amount of traffic that comes through our site and Qualified is able to sift through them all and lead us to the targets that are most valuable to us. Qualified is also able to recognize if those visitors are active opportunities or if they are a part of an organization that we have designated as a high value target.
A powerful tool backed by an incredible team
What do you like best about the product?
I adore the platform. Having recently take over a previous Drift system I was left with frustrations and lack of functionality that both I and our sales team were looking for. We couldn’t be happier with how far we’ve come, the incredible team that handled our INCLUDED implementation services, and how much we have in front of us to grow and expand into powerful and results driven conversational marketing.
What do you dislike about the product?
Honestly nothing so far. The future is bright
What problems is the product solving and how is that benefiting you?
Being able to get in front of the prospects on our site where they are with the increased activity visibility is incredible and we’re hoping will revolutionize our personal website experience on our website.
High performance software with great implementation support
What do you like best about the product?
The solution provides a great customer experience and gives rich insight into prospects. The team also dedicate a lot of time to helping you set things up and get the most out of the application.
What do you dislike about the product?
Very little to say in terms of dislikes !
What problems is the product solving and how is that benefiting you?
Qualified are helping to maximise inbound lead generation effectiveness through our Website. Providing a great conversational marketing experience.
Killer website chat system that combines the best of its competition
What do you like best about the product?
Qualified takes lead interaction to the next level. You can see who's on the site, where they're from, and visit history. You can immediately engage with them, or let them start a conversation first. The chat programming is robust but easy to use at the same time. Lead routing has worked seamlessly since we set it up. It has already shot up to be one of our best lead generating channels, and the leads that come through it tend to be a higher quality as well.
The team is top notch as well. We felt guided and supported through implementation, and they've been exceedingly responsive to make sure we're using the tool to its fullest potential. Overall highly recommend!
The team is top notch as well. We felt guided and supported through implementation, and they've been exceedingly responsive to make sure we're using the tool to its fullest potential. Overall highly recommend!
What do you dislike about the product?
It's a startup. Sometimes you think there should be a report that they don't have yet. Would like to see some better system for finding old conversations, like a conversation tab I can search for keywords in. I'm sure they have solutions in the roadmap and will be constantly releasing new features.
What problems is the product solving and how is that benefiting you?
Converting and routing web leads. We've booked a significantly higher # of demos through Qualified than we expected and have only had it live for ~3 weeks. Leads that come through it tend to be higher quality as well.
Great chat tool
What do you like best about the product?
There are a number of things I like about Qualified, but the 3 things I like most are the:
1) exceptional CSM support
2) clean and clear UI
3) great integration options including Salesforce, Marketo, and Slack
1) exceptional CSM support
2) clean and clear UI
3) great integration options including Salesforce, Marketo, and Slack
What do you dislike about the product?
The Marketo integration is not as seamless as the integration with Salesforce. It has taken some extra effort to get it working correctly.
What problems is the product solving and how is that benefiting you?
Enabling website chat with our visitors. Qualified integrates with both Marketo and Salesforce so we are able to track and score chat conversions in our database.
Smooth Onboarding - Configuration, Test, and Launch
What do you like best about the product?
Qualified.com was very organized through our onboarding process and kept us on-track. Was actually a rather painless effort that gave us incredible visibility to our site visitors, and smart chatbots to react intelligently to notify the appropriate person to engage.
What do you dislike about the product?
So far, nothing. We recently went live so we'll see.
What problems is the product solving and how is that benefiting you?
Increase engagement with prospects for our 18-24 month long lead-to-sale process while they are browsing on our website. This is viewed as a partial but innovative replacement for attending conferences seeking these conversations.
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