Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great tool that has increased lead flow significantly
What do you like best about the product?
The tool is really flexible in how it's set up, and how you interact with visitors on your website. It makes it really easy for them to set up a time to meet, even if you're not available. Katie from qualified has been great in have multiple meetings with us, and working with our team to ensure routing is properly set up, and has stayed engaged as we grow and adopt news uses of the tool.
What do you dislike about the product?
you have to remember to turn off your availability at the end of the day, and on weekends
What problems is the product solving and how is that benefiting you?
pulling in customer from the website, and its made it far easier to do that with this tool
End-User experience like no other!
What do you like best about the product?
As both an admin and an end user, Qualified offers our marketing team the ability to personalize past our current campaigns to offer an engaging experience for our web visitors. It also provides our sales the visibility into how their accounts are interacting with our website AND the ability to meet them at the moment they are interested and looking at our solution. Not to mention the CSM team, which is SO helpful!
What do you dislike about the product?
There is not much that is 'unhelpful' from Qualified. The CSM team is so open to feature requests that any time there is something that seems it can be more user-friendly or offer more insight/analytics, they are more than happy to work on finding a solution and creating new features.
What problems is the product solving and how is that benefiting you?
We are now able to meet future customers just-in-time as they're doing their initial search into solutions. To offer a more helpful and content driven experience to those that are on our website.
Really neat platform, amazing support
What do you like best about the product?
The support team is absolutely amazing, and they're quick to respond and offer helpful tips. As a user, I like being able to anticipate what the site visitor is going to ask so I may support them to my best capacity.
What do you dislike about the product?
I'm still relatively new to using the platform, I think the only issues I've had really are integration-related (pulling correct information). On the backend, it can get pretty complicated also but with a dedicated user it isn't too bad.
What problems is the product solving and how is that benefiting you?
I like that I can interact with live users on the site. It helps to know who the person is or what company so I can prepare the right interaction or inform the account owner of the activity.
Great customer support
What do you like best about the product?
Qualified offers excellent support throughout the onboarding process. They dedicate tons of time and energy to make sure you get the most out of the platform, answer questions and emails timely.
What do you dislike about the product?
Nothing thus far; we're still getting our feet wet and overall happy with the level of support we've received.
What problems is the product solving and how is that benefiting you?
It's important for us to interact with our ICP while they are on the website. It's a good way to allow users to "skip the form" which we all know is a poor user experience.
Recommendations to others considering the product:
Even if you don't have a lot of bandwidth, the support team makes it possible to implement and see success from the tool.
Director of Field Enablement
What do you like best about the product?
That it works in the background and you don't have to monitor it - you can go about your normal daily tasks and qualified will let you know when someone is on that you should care about.
What do you dislike about the product?
Still working through some appropriate routing so our BDRs are not responding to questions they don't know the answers to.
What problems is the product solving and how is that benefiting you?
Getting to our engaged ICPs faster. Having some indication of warmth on leads has been huge for our conversion efforts.
Come for the chatbot, stay for the customer service
What do you like best about the product?
Qualified has supercharged marketing's efforts to keep visitors engaged on our site, and it has accelerated the ability for our sales team to "pounce" on real prospects when they're actively browsing. The support and customer service throughout the whole process has been delightful, and Sterling in particular has ensured our whole team is meeting and exceeding our goals. Can't recommend enough!
What do you dislike about the product?
No major dislikes, other than their calendaring feature leaves a lot to be desired. Though I understand it's not the primary focus of the tool.
What problems is the product solving and how is that benefiting you?
We have seen improvements in the website bounce rate, lead gen, sales enablement, and engagement.
We love Qualified!
What do you like best about the product?
Easy to use, great implementation support, has already increased our leads, opportunities and sales in less than a month!
What do you dislike about the product?
Still a newer product so there are some simple things that I would have expected to be fixed with a more mature solution. However, we've already seen the Qualified team is constantly working to improve user experience so I'm sure those simple things will be fixed in no time!
What problems is the product solving and how is that benefiting you?
Engaging website visitors who may not fill out a form but have shown an interest in the solutions we offer.
Outstanding product and an even better team
What do you like best about the product?
Sterling and the Qualified team have consistently gone above and beyond our expectations to provide support, upgrade our account with the latest features, and ensure we're making the most out of the product.
We love how easy and customizable the experiences are to set up, the tight integrations with Salesforce and 6Sense, how great it works with our pre-established sales routing process, and our reps love the pouncing and segmentation features.
Qualified has allowed us to rely less on marketing forms as a team, use engagement data to fuel our intent marketing lists, and start thinking about ABM as we utilise the segmentation view to connect with our existing customers.
Qualified increases the quality of interactions, makes our web experiences more meaningful and allows us to be more data-driven.
We love how easy and customizable the experiences are to set up, the tight integrations with Salesforce and 6Sense, how great it works with our pre-established sales routing process, and our reps love the pouncing and segmentation features.
Qualified has allowed us to rely less on marketing forms as a team, use engagement data to fuel our intent marketing lists, and start thinking about ABM as we utilise the segmentation view to connect with our existing customers.
Qualified increases the quality of interactions, makes our web experiences more meaningful and allows us to be more data-driven.
What do you dislike about the product?
So far, there is nothing I dislike about the Qualified platform. We are excited to see the new reporting and dashboard layout and have been benefiting from the new segmentation tool. We particuarly enjoy working with our account manager Sterling.
The only "block" we've come up against (pun intended!) is not being able to add a block inside of another block -- I understand the technical limitation on this, but it can be time-consuming to go back and update multiple blocks.
The only "block" we've come up against (pun intended!) is not being able to add a block inside of another block -- I understand the technical limitation on this, but it can be time-consuming to go back and update multiple blocks.
What problems is the product solving and how is that benefiting you?
Qualified has significantly improved our customer experience by integrating with existing Salesforce records and enriching net-new prospect information with 6sense data before the interaction even starts. This allows us to segment visitors more clearly for our sales reps (so they can focus on high-value targets and open opportunities) and better guide existing customers to the resources they need.
Using "blocks" in Qualified allows us to spin up new experiences quickly, allowing us to utilize the platform and new experiences as part of multi-channel campaigns on landing pages or our AppExchange listing. This has been particularly successful as a marketing approach and has already led to closed-won opportunities!
Using "blocks" in Qualified allows us to spin up new experiences quickly, allowing us to utilize the platform and new experiences as part of multi-channel campaigns on landing pages or our AppExchange listing. This has been particularly successful as a marketing approach and has already led to closed-won opportunities!
Recommendations to others considering the product:
I recommend taking advantage of the outstanding account management team at Qualified. They are not only incredibly technical and knowledgeable on the platform but also have a comprehensive knowledge of integrations and revenue-driven marketing.
Incredible Platform
What do you like best about the product?
The interaction and clean look of the website. Being able to speak to multiple parties at a time and know what aspects of our company they're most interested in, browsing pages, and reminders for key accounts visiting.
the routing of what happens on the website to a field and can be easily converted inside of Salesforce
being able to go back from Salesforce to see a conversation that happened after the user has logged off, great tracking of accounts whether live, away, or offline
the routing of what happens on the website to a field and can be easily converted inside of Salesforce
being able to go back from Salesforce to see a conversation that happened after the user has logged off, great tracking of accounts whether live, away, or offline
What do you dislike about the product?
blended mix of accounts being populated in same area - but with new Qualified X that isn't an issue!
not being able to hear the sound of a new message without leaving on the sound settings and hearing the "watch out" alerts of lost opportunities returning to the site - this interferes with making calls while simultaneously being on qualified
not being able to hear the sound of a new message without leaving on the sound settings and hearing the "watch out" alerts of lost opportunities returning to the site - this interferes with making calls while simultaneously being on qualified
What problems is the product solving and how is that benefiting you?
Problems being solved are helping people with interest in our platform getting real chat interaction from a human, and the benefits to know what people are exploring and being able to target their interests based on what tools/features they're seeing
Qualified facilitated customer interactions for sales development department.
What do you like best about the product?
Using qualified was the most pleasant experience, from working with the design team to going live. The technology is beyond innovative and allows for better customer service by ensuring every potential customer gets the attention they deserve.
What do you dislike about the product?
Currently, there is nothing I dislike about the program.
What problems is the product solving and how is that benefiting you?
Using the old system, we missed many business opportunities because it was harder to multitask, and interactions were longer because we had to confirm all contact details manually. Using qualified has improved the overall experience by allowing basic background information to be populated before that interaction starts. By having this available, we can focus on the products and better guiding customers to the resources they need. Qualified has increased the quality of interactions to exceed sales goals.
Recommendations to others considering the product:
If you are looking to increase productivity, this is the way to do so without any complications, headaches, or regrets.
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