Qualified
Qualified.com, Inc.Reviews from AWS customer
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Immediate increase in lead conversions
What do you like best about the product?
- The level of customization available when building out experiences for specific site pages
- The ability for our reps to 'interrupt' the bot and have a live conversation with a qualified site visitor
- The level of visibility into our website traffic and rep usage
- The ability for our reps to 'interrupt' the bot and have a live conversation with a qualified site visitor
- The level of visibility into our website traffic and rep usage
What do you dislike about the product?
- Not a downside, but onboarding is very thorough, so it takes a couple of weeks to get up and running
What problems is the product solving and how is that benefiting you?
Traffic to lead conversions -- we've seen an immediate increase in the amount of demos we're setting from our website since implementing Qualified
Personal approach to chat in a digital world - The best way to engage customers where they are.
What do you like best about the product?
Qualified makes it easy for me to log in and engage live customers quickly. The UX is amazing and simple to use. All the crucial information is right at my fingertips. I love how Qualified organizes leads and makes it simple for me to engage the most valuable people first. Once we are chatting, I love being able to give a lead a call or book a meeting directly to my calendar with minimal effort.
What do you dislike about the product?
Currently, every aspect of Qualified is working well. Any issues I've had in the past have always been relayed to the product team and fixed. Really great product.
What problems is the product solving and how is that benefiting you?
Qualified has given me the ability to turn "just looking around for a new solution" type folks into pipeline. It has also helped catch support questions and direct them to the correct team in a quick manner. I love the ability to engage customers immediately when they first visit our site.
In previous roles, I worked in retail sales. Qualified gives me that ability to jump in and help potential customers right away, just like a physical retail environment.
In previous roles, I worked in retail sales. Qualified gives me that ability to jump in and help potential customers right away, just like a physical retail environment.
Recommendations to others considering the product:
Qualified is a wonderful way to engage people on your website. It does take work and dedication to develop your digital sales approach but it is well worth it.
An extremely valuable tool for SaaS selling
What do you like best about the product?
I love how Qualified helps to speed up the sales process. In many SaaS selling models, there is a qualification stage, which can include multiple emails, followed by meetings, before the customer reaches the Account Executive to discuss their actual questions about pricing, functionality, etc. Qualified drastically increases the speed of the entire qualification process because it allows reps to communicate with visitors while they're on the website, which reduces the need for back-and-forth emailing and qualification meetings.
An added bonus: Qualified also provides a lot of insight into how our site visitors are behaving and interacting with our site because you're able to see the pages the visitor is on, where they're moving their cursor, what buttons they're clicking on, etc.
An added bonus: Qualified also provides a lot of insight into how our site visitors are behaving and interacting with our site because you're able to see the pages the visitor is on, where they're moving their cursor, what buttons they're clicking on, etc.
What do you dislike about the product?
Qualified can potentially cannibalize other form-fills on the website. This is not necessarily a bad thing, because the speed with which the lead is being helped is much faster than if they were followed-up with via email.
Their reporting and dashboards have evolved to be more useful over time but I'd still prefer to be able to customize the dashboards more.
Their reporting and dashboards have evolved to be more useful over time but I'd still prefer to be able to customize the dashboards more.
What problems is the product solving and how is that benefiting you?
Qualified is helping us put leads in contact with our AE's much faster. The leads who engage with our reps through Qualified also show a higher intent signal. People who are willing to discuss something quickly via chat are often very motivated and cooperative with the rest of the sales process.
Senior Demand Generation Manager
What do you like best about the product?
I've been really impressed by the customer support team. They made the onboarding process pretty seamless, and fun! Taking on the heavy lifting of creating experiences on our behalf with real-time review sessions and training our sales team, we've been able to get up and running in a very short amount of time.
I also really love that you can easily identify where users are on the site in real-time, for contextual relevance.
I also really love that you can easily identify where users are on the site in real-time, for contextual relevance.
What do you dislike about the product?
Noted as a required field, but don't have any complaints at the moment.
What problems is the product solving and how is that benefiting you?
Helping improve the website user experience and generate demand in real-time. The team is loving it thus far.
The Experience has been very good, I am really impressed with the software and its ease of use.
What do you like best about the product?
That the information syncs effortlessly.
What do you dislike about the product?
That I can't use my iPad with Qualified.
What problems is the product solving and how is that benefiting you?
Customer acquisition seems to be easier, it is a little too early to truly tell, but so far very positive results. Anna Li has been a dream to work with very knowledgeable and intuitive on our needs as a whole.
Recommendations to others considering the product:
If your company is not using Qualified then you are missing out on one of the best tools for increasing sales and customer experience.
Fantastic chat experience & event better support
What do you like best about the product?
We are a relatively new Qualified client and the implementation process, support, and immediate results have been astounding. I would recommend this product 10/10 times. I can see green pasture - it's only going to get better from here.
What do you dislike about the product?
Nothing. So far the experience has been great.
What problems is the product solving and how is that benefiting you?
We're capturing tons of untapped demand with visitors to our website.
Game Changer
What do you like best about the product?
Qualified made it super easy to engage with customers directly.
What do you dislike about the product?
There is not much I dislike about Qualifed; they have fantastic alerting tools to make sure you are always alerted when someone is on your site.
What problems is the product solving and how is that benefiting you?
I am solving the problem of engaging with consumers directly.
Marketing/Web Designer at Apex Learning
What do you like best about the product?
Easy to navigate on their platform, great reasources library and a wonderful customer services.
What do you dislike about the product?
From my perspective, there is nothing to dislike.
What problems is the product solving and how is that benefiting you?
Lead generation.
Increase inbound leads with proactive chat
What do you like best about the product?
CSM experience is paramount and a must for any implementation. It was easy for our sales team to get going and start engaging.
What do you dislike about the product?
The experiences editor is a bit challenging to navigate and manage messaging. A "search" function for content within it would be huge.
What problems is the product solving and how is that benefiting you?
Huge boost to ABM. Setting meetings with our target accounts.
Recommendations to others considering the product:
Make sure you have an operations manager who can be the internal POC.
Qualified is our teams new favorite tool
What do you like best about the product?
I love how qualified gives our sales team the ability to interact with potential prospects directly. These conversations have been great, and the various experiences you can create for visitors amplifies the interaction with the website.
What do you dislike about the product?
I could see it being challenging to create experiences and the different routing rules. Though this never became an issue with the help from their customer success team in setting up the process.
What problems is the product solving and how is that benefiting you?
Qualified is helping direct our site visitors to the appropriate personnel, blog post, career page, etc. Our sales team has benefited from identifying visitors who may be buyers, versus a visitor with other intentions.
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