Qualified
Qualified.com, Inc.Reviews from AWS customer
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Fantastic Onboarding Experience with Qualified
What do you like best about the product?
The customer support from Qualified has been among the best I've had from a vendor. They are always available to answer questions and provide insights. They aren't only there to make sure the tool is set up, they also go above and beyond to ensure we're getting the most out of it right away. Camille has been an incredible resource and continues to help our team, even after implementation.
What do you dislike about the product?
So far there is nothing that I dislike about working with this team.
What problems is the product solving and how is that benefiting you?
We are using Qualified to best support our customer base and have meaningful connections with prospective clients. With Qualified, we can help improve our website experience and our clients ability to get the information they need from us as quickly as possible.
Capturing leads with Qualified!
What do you like best about the product?
Qualified's customer service and account management go above and beyond. They are attentive, easy to work with and they do an awesome job in supporting their awesome product.
What do you dislike about the product?
We are still working out the kinks to make sure we are capturing all our high-quality leads and sending others through the appropriate experiences. Andrew has been a rock star in making all the tweaks we need, and we know it's a work in progress as our customer base grows!
What problems is the product solving and how is that benefiting you?
We have so much web traffic but were struggling with capturing those leads in a meaningful way. Qualified gives us the transparency to see who is on our site and way and be proactive about our engagement.
Incredible customer support
What do you like best about the product?
Since day one, the support that we have received from our CSM Anna has been nothing short of exemplary. From initial setup to rep onboarding to ongoing support, Anna and the whole team at Qualified have been incredibly helpful and available. This is my first experience of implementing a chatbot/conversational marketing tool, and being able to rely on this quality of support has made the whole process so much easier and more manageable.
Aside from the customer support aspect, Qualified is a reasonably intuitive program. Reporting is clear and actionable, with good analytical insight into how the experiences and individual reps perform. Setting up the experiences can be a time-consuming process, but is logical and straightforward. One key component is how seamlessly Qualified integrates with Salesforce and Slack. Adding visitors to specific SFDC campaigns and notifying reps via Slack works exceptionally well.
Aside from the customer support aspect, Qualified is a reasonably intuitive program. Reporting is clear and actionable, with good analytical insight into how the experiences and individual reps perform. Setting up the experiences can be a time-consuming process, but is logical and straightforward. One key component is how seamlessly Qualified integrates with Salesforce and Slack. Adding visitors to specific SFDC campaigns and notifying reps via Slack works exceptionally well.
What do you dislike about the product?
There is no native integration with Marketo, which means that adding visitors to Marketo lists requires adding them first to SFDC and then pushing them from there into Marketo. This has some implications as to how lists are managed if you use Marketo forms on your website. I would also like greater customization options for how the experience looks and feels for visitors.
The biggest issue we have encountered is the accuracy of the "fuzzy match" functionality, which consistently provided us with erroneous feedback on which companies were visiting our website. This feature can be easily turned off, but that leads to the opposite issue of not being able to identify the majority of visitors unless they have already been cookied. This isn't a dealbreaker, but expectations need to be managed so that everyone understands how the system works and what is being reported.
The biggest issue we have encountered is the accuracy of the "fuzzy match" functionality, which consistently provided us with erroneous feedback on which companies were visiting our website. This feature can be easily turned off, but that leads to the opposite issue of not being able to identify the majority of visitors unless they have already been cookied. This isn't a dealbreaker, but expectations need to be managed so that everyone understands how the system works and what is being reported.
What problems is the product solving and how is that benefiting you?
We're utilizing Qualified for two main purposes: firstly, to have greater insight into who is visiting our website in real-time, and secondly, to increase visitor engagement and ultimately drive more interactions and meetings. As mentioned elsewhere, the visitor insight use case has not been as reliable as we had hoped, but still allows us to notify reps when key accounts are live on the site. In terms of increasing engagement, we have seen an uptick in users converting directly through the chatbot and/or chatting with our team.
It like engaging a virtual BDR
What do you like best about the product?
I must say it is by far the most superior lead generation tool I have came across!!! It eliminates so many steps in booking a meeting. And I’m glad we have access to it!!!
What do you dislike about the product?
Now I want more features in it. Thats all. Im asking too much
What problems is the product solving and how is that benefiting you?
Its pretty amazing to think that it has done exactly what the name stands for, it Qualified! Which can be the one of the biggest clutter to break through with prospects.
Better than Drift
What do you like best about the product?
Very organized implementation and genuinely helpful customer success. Being able to see what a website visitor is browsing in real time, as well as what they are typing in the chatbox before they send the message.
What do you dislike about the product?
Not being able to search website vistors by company name. Frequency of website visitors interacting meaningfully with chatbot seems to have leveled off after initial implementation.
What problems is the product solving and how is that benefiting you?
Providing support to website visitors 24/7. Increased visibility into what website visitors are perusing. Some visitors preferred booking a meeting through Qualified's chatbot than an outbound email campaign.
Leagues better than previous chat tools
What do you like best about the product?
Honestly, our customer success manager makes all the difference in the world. The platform itself is significantly more robust than previous (competitors) tools we have used. But we wouldn't have fully utilized what Qualified had to offer if it wasn't for our dedicated CSM.
What do you dislike about the product?
Because of the nature of the data that we're seeking, there's never going to be 100% perfection on the 'confidence' of the visitor's data. It would always be nice to have more 'confidence' in some visitor's data.
What problems is the product solving and how is that benefiting you?
We previously used a daisy-chain of applications to manually create reports on site visitors, and now we don't need those anymore. We get our information straight from Qualified. Also, we've integrated that data into our larger analytics dashboard which is beyond useful. Our sales team is getting better visibility than ever to understand which of their prospects visit our site and which pages they visited.
Recommendations to others considering the product:
Don't settle for their competitors that give you less features for the same price. Qualified is the best at what they do.
Very good experience . The team was awsome : supportive and attentive to our different requests.
What do you like best about the product?
I like the fact that we can see who is on our website and jump to interact with them.
What do you dislike about the product?
Well maybe the fact that it needs the visitors to use the cookies. And in my region they don"t want to.
What problems is the product solving and how is that benefiting you?
the visitors can directly book meetings with us and this helps avoid missing opportunities. Because sometimes a visitor migh send emails to wrong email address or so on and we might miss their request.
Great Support & excellent tool
What do you like best about the product?
I love that Qualified is user-friendly. We have a global team and have no problems accessing the chat function.
What do you dislike about the product?
There is nothing I dislike about the tool.
What problems is the product solving and how is that benefiting you?
Our team can connect with visitors on our website in real-time. Having the ability to quickly connect to our prospects has been a game changer for us.
Recommendations to others considering the product:
Make sure to spend time with your rep. There are many benefits from utilizing this tool.
Good app for prospection activities
What do you like best about the product?
The possibility to define the customer journey through the conversation. Jen Schenider did an amazing job helping us.
What do you dislike about the product?
From the feedback from our SDR, the number of visits should be higher.
What problems is the product solving and how is that benefiting you?
More visibility and conversation in order to tackle the problems from our prospects.
Qualified gives you a "store front" online
What do you like best about the product?
Qualified allows your sales and customer success team to meet buyers or customers on your website. You are able to see where they are scrolling and what "sections" are appealing to them.
What do you dislike about the product?
None that I can think of. My team loved it.
What problems is the product solving and how is that benefiting you?
Meeting customers where they are on their buying journey.
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