Qualified
Qualified.com, Inc.Reviews from AWS customer
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Qualified is a great tool!
What do you like best about the product?
Qualified allow us to understand better how the users are interacting with our website and how can we engage them properly. The team support is also amazing!
What do you dislike about the product?
We are waiting for an API to integrate with Analytics :)
What problems is the product solving and how is that benefiting you?
We are improving the interaction with our visitors via Qualified chatbot, creating more qualified leads.
Best Solution for Lead Engagement
What do you like best about the product?
This is an excellent tool for engaging with new leads before your competitors have a chance to connect with them. Be the first to connect and set the standard for the rest of the sales cycle.
What do you dislike about the product?
The mobile app was just released and, although it is helpful to be able to communicate when you are away from your desktop, it could use a little more work in cleaning up the interface.
What problems is the product solving and how is that benefiting you?
We are seeing an uptick in new, qualified, leads, as well as active opportunities that we are working.
Highly recommend Qualified for your chatbot needs!
What do you like best about the product?
Having a chatbot on your website is a must anymore, but what I love about Qualified are the people who support and guide within the experiences! Hung and Kate have been amazing to work with and have helped us develop strong lead capturing journeys for various campaigns such as product launches and promotions. Kate has been instrumental in training me on how to develop successful experiences and integrate our leads into Salesforce. She is consistently assisting me with best practice recommendations and making suggestions on how to better my campaigns. I would highly recommend bringing Qualified into your Marketing stack!
What do you dislike about the product?
I haven't found anything that I dislike yet.
What problems is the product solving and how is that benefiting you?
We have been using Qualified to engage existing customers and prospects who are visiting our website by sharing product launches, promotions, self-service help tools - just to name a few. The tool is helping us to both add people into our pipeline or move existing prospects along to the next stage of their pipeline.
Recommendations to others considering the product:
• Great communication
• Fantastic customer support
• Easy to setup experiences
• Easy to integrate with other tools
• Fantastic customer support
• Easy to setup experiences
• Easy to integrate with other tools
Excellent tool and continued white-glove service
What do you like best about the product?
Qualified's pounce feature is great as it allows us to intercept website visitors before they say they want to chat.
What do you dislike about the product?
Reporting tool is kind of clunky at first to figure out, but provides great data and reports.
What problems is the product solving and how is that benefiting you?
Qualified definitely has lead to a decrease in spam users.
Market Development Manager
What do you like best about the product?
Qualified has ensured that all conversations we have with users on our website are actionable. We love the integration that it has with Salesforce.
What do you dislike about the product?
UI is a bit tough to figure out at first, but trainings with the sales team have helped us figure it out.
What problems is the product solving and how is that benefiting you?
Our conversations through Qualified are converting into opportunities at a much higher rate.
The best conversational marketing tool on the market
What do you like best about the product?
My entire experience from my buying journey, implementation, and now go-live has been exceptional. The out of the box Salesforce integration and dedicated customer success rep were selling points for me, and both the technology and human sides have delivered. The third-party data enrichment for known prospects is top notch. I couldn't be happier with the onboarding experience and the technology itself.
What do you dislike about the product?
It's a relatively new company and tool, which means there's still work to do with additional integrations, features, etc. As a marketer, the connection with Salesforce was my top priority, but I could see how a lack of additional customer support integrations might be a challenge.
What problems is the product solving and how is that benefiting you?
As a marketer at a SaaS company, our most powerful brand asset is our website. Engaging with prospects browsing our site in real-time and with a touch of human connection is essential. Being able to collect data on those engagements, integrating that data into our existing processes, and reporting on it is equally important- Qualified checks all of those boxes.
Must have
What do you like best about the product?
Qualified is a must have for any sales org! Qualified has been well worth it for my company. Our CSM, Anna, has been incredibly helpful. I couldn't recommend highly enough.
If you're on the fence, don't waste your time debating. Get Qualified and ask for Anna.
If you're on the fence, don't waste your time debating. Get Qualified and ask for Anna.
What do you dislike about the product?
No complaints. This product is user-friendly and increases sales org's abilities to generate business and bring in customers,
What problems is the product solving and how is that benefiting you?
Qualified not only allows us to chat with prospects easily, but we can look at trends viewers have on our website.
Recommendations to others considering the product:
Game changer! User friendly and provides easy to review analyitcs.
Demand Generation Specialist
What do you like best about the product?
The short time it takes to pass along a lead to sales. Qualified makes it easy to lower our lead transition time with its salesforce integration.
What do you dislike about the product?
There is nothing that I dislike about Qualified
What problems is the product solving and how is that benefiting you?
We plan to expedite the lead-to-sale funneling process
Fast and seamless connections with prospects!
What do you like best about the product?
Qualified notifies our team when a lead views content on our website and enables us to begin chatting with them easily. Qualified also presents Relevant information in a user-friendly layout, allowing easy follow-up.
What do you dislike about the product?
The routing of leads is not always accurate. Sometimes a prospect will return to our site that I have talked to before, but I'm not able to pick up the conversation when they are to one of my colleagues.
What problems is the product solving and how is that benefiting you?
Faster speed to lead, we can talk to someone right away as they're viewing our content instead of following up after, which sometimes is hard if they don't pick up the phone or respond to an email.
Great product to use on the AppExchange!
What do you like best about the product?
We loved the fact that Qualified was native to Salesforce and one of the only chat bots to use on the actual appexchange listing. Great way to interact with folks who are visiting your pages there.
What do you dislike about the product?
Setup was a bit complicated at first but if you spend a little time on it, it's worth it in the end as it integrates seamlessly with salesforce.
What problems is the product solving and how is that benefiting you?
We're able to interact and answer a lot of up front questions about our salesforce specific products. We capture leads we wouldn't normally capture and are able to set meetings right from our listing.
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