Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great chat bot and excellent customer service
What do you like best about the product?
We have just finished implementation of Qualified and are about to go live with the tool, and the experience has been great so far! The features and usability are perfect for our needs, but my favorite part has been the customer service and proactive CSM. Everyone is busy, so to have someone proactively helping set up and optimize the tool, lead the set-up process, and train users has been a life saver! Highly recommend Qualified to anyone looking for a chat bot tool, and a robust way to generate more leads and engagement for their SDR/BDR team.
What do you dislike about the product?
The only downside is you become pretty reliant on the CSM if you lean on them heavily from the start, but that is true with any tool that has a similar support model.
What problems is the product solving and how is that benefiting you?
Qualified is more than meeting our chat bot needs, it is also a great way for our SDR team to engage with prospects or customers proactively, and it's very easy to use for them.
Recommendations to others considering the product:
Ensure you have your sales routing clear internally before attempting to set up within Qualified.
Extraordinary Onboarding
What do you like best about the product?
Our Account manager, Nathan, was a rockstar with onboarding. We have two sides of our business that have very different goals, and he was able to help design a good experience for these two very different business units.
What do you dislike about the product?
Since we have two different business units I would like more ease of use with separating out the dashboard and reviews based on those two units.
What problems is the product solving and how is that benefiting you?
We are getting actionable data on the users visiting our websites.
Recommendations to others considering the product:
Like anything, it only works if you use it and invest in training your team
Qualified - Great Product, Service & Team / Thanks Anna & Jeff
What do you like best about the product?
Qualified is user-friendly and integrates with Salesforce to make your sales team more productive. I love the appointment, qualified lead, and chat features. TEAM Anna and Jeff are very thorough in their training and support when you have follow-up questions.
What do you dislike about the product?
I don't know of anything at this time, but I will let you know if something changes.
What problems is the product solving and how is that benefiting you?
We are solving possible missed opportunities when people come to our website. Qualified helps solve productivity and allows us to work smarter and not harder!
Great customer experience, especially the support we received to get ready for launch!
What do you like best about the product?
The support and enablement to ensure the highest amount of success at launch!
What do you dislike about the product?
I can't seem to think of anything missing
What problems is the product solving and how is that benefiting you?
More initial conversations with new prospects.
Great implementation and quick results
What do you like best about the product?
The support we received from our CSM was out-of-this-world amazing. Best support I have received on any tool I've ever purchased. The tool is powerful, gives us the ability to interact with our prospective customers on our site. It has been customizable in all the ways we need (which, granted, has not been extensive).
What do you dislike about the product?
The reverse IP lookup is not great. It often shows incorrect information. This is not Qualified's fault but considering how integrated that is, I wish it was more reliable.
What problems is the product solving and how is that benefiting you?
We want to engage with visitors to our site and drive more lead-traffic to our sales team. We booked a meeting one hour after the chat going live and opened a six figure opportunity in the first month. The results have been fantastic. We also learned that a lot of traffic to our page is users looking for support and it's helped us realize the next space we need to build out.
Outstanding solution, onboarding and customer experience
What do you like best about the product?
Qualified as a company and tool are really outstanding. Throughout the sales process, onboarding, rollout, and post-sale support we've been impressed.
What do you dislike about the product?
I would like to have more licensing options for admins, marketing, and customer success that are more infrequent users.
What problems is the product solving and how is that benefiting you?
Reducing friction and connecting interested website visitors directly, quickly, and more easily to our product experts and sales team. Increased demo and meeting requests.
Great website chat software with amazing support
What do you like best about the product?
Qualified has far more features than I have seen in other chat software programs and I like how you can create user journeys for different pages. Their new client onboarding was a great experience.
What do you dislike about the product?
Nothing. It's a very robust product. The only complaint I have is that because the software is very robust and you have so many different options, there is a fairly extensive onboarding process. But that should not be viewed as a negative. This is great and worth the effort to get it set up and everyone trained on how to best use it.
What problems is the product solving and how is that benefiting you?
We are solving the problem of our site not being very interactive. Now, with Qualfied, our website is much more interactive and it is becoming a better tool for lead generation as our SDRs can now see when valuable prospects are on the site and can immediately reach out to them over chat.
Best chat platform and service!
What do you like best about the product?
Qualified has been amazing so far from start to finish. In my opinion, this is hands down the best intelligent chat tool on the market. The buying experience was smooth, the white glove customer service in set up and launch is phenomenal, and - of course! - the tool itself is just incredinly cool.
What do you dislike about the product?
So far, nothing. We just launched the tool so admittedly I am in the "honeymoon phase" of loving it, but I have a hard time imagining that I'll find something to dislike.
What problems is the product solving and how is that benefiting you?
Intelligent reporting and targeting of website visitors, ability to engage with website visitors in a customized or personalized way, ability to drive the buyer's journey by providing customized streams.
Strike while the iron's hot
What do you like best about the product?
The integrations into the CRMs to provide immediate insight into the profile of the site visitor are incredibly valuable. Understanding the contact history is an additional layer of context that helps our team to engage the site visitor in the most appropriate manner.
What do you dislike about the product?
We’re new to Qualified, so there’s a lot for us to explore. The initial struggle is understanding how to stay aware of new site visitors in real time throughout the day while simultaneously getting the rest of the day’s work completed
What problems is the product solving and how is that benefiting you?
Traditional outreach involves surprising and/or interrupting prospects while they’re focused on other priorities. This can lead to prospects ignoring you, or worse, bristling at your attempt to connect. However, when the prospect is on our website consuming our content and reading about our offering, it’s easier to engage them in a conversation about the specific pain that led them to our site and which of our value props is most aligned with their needs.
Director, Demand Generation
What do you like best about the product?
I have nothing but wonderful things to say about Qualified. First off - we have seen a 493% return on investment since implementing Qualified just 6 months ago, which is incredible. I credit much of this to the amazing customer service we get from our CSM. Camille has been instrumental in our success - meeting with our team weekly since our first engagement, building experiences, making recommendations to optimize, helping us troubleshoot. Where Qualified really stands out against other providers is the white glove and four-star experience as they handle the heavy lifting so we can focus on generating demand.
What do you dislike about the product?
I have nothing bad to say about Qualified. They truly have been one of the best vendors I've ever worked with.
What problems is the product solving and how is that benefiting you?
Previously our chat bot was more of a customer service tool, as opposed to a place where we could meet and convert our buyers. Switching to experiences that meet buyers where they are in the customer journey has been key in driving opportunity generation for our sales team.
Recommendations to others considering the product:
Do it! You won't be dissapointed. Customer service is unmatched.
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