Qualified
Qualified.com, Inc.Reviews from AWS customer
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Super Responsive and Helpful Implementation Team
What do you like best about the product?
The UI is easy to navigate and changes are easy to make. Implementation was straight forward and Stephanie from Qualified was super helpful and was always quick to respond!
What do you dislike about the product?
Sometimes the "drag and drop" functionality of the experiences can cause the page to go back to the previous and doesn't save work.
What problems is the product solving and how is that benefiting you?
Allowing our reps to take immediate action on users on our site to help increase new visitor engagement and time on site. The metrics we are able to pull are very helpful for evaluating Sales Rep activity.
Qualified is leading the ROI on Chat Bot experience!
What do you like best about the product?
From the discovery call to the implementation, the Qualified team was there every step of the way. The launch day was seamless and the Qualified's journey builder is the best out there. From meeting with the CSM weekly, it has been a great experience from beginning to end.
What do you dislike about the product?
The pounce notifications can be a little loud but can be modified per the user's preferences.
What problems is the product solving and how is that benefiting you?
We needed more SALs from the Chat Bot - within a week we were already seeing results.
Recommendations to others considering the product:
If you are considering making the switch from Drift to Qualified, it is in your best interest to do so.
Finally a chat tool that my Sales and Marketing Team loves!
What do you like best about the product?
First off, the customer service is INCREDIBLE. Onboarding a tool like this usually comes with a ton of setup work, deep-diving on routing, creating bot experiences, and writing copy for bot experiences can be very overwhelming.. and that's not even covering the integration piece with other systems. I've had to take on all the work with other chat tools in the past, not the case with Qualified. Their customer service team cares about your success and helps you create copy and follow your branding guidelines, following best practices, and building logic. This has to be one of the easiest additions to any tech stack I have worked with in the past, and I've integrated/added a chat tool to 3 (now 4) different stacks at different organizations. The tool itself is incredible, but it's the customer service that really sets Qualified apart.
The integration with Salesforce is incredible! Testing, integration, and setup with Salesforce is incredibly easy and clean. The Qualified team helped me extensively to test in our sandbox, move to production, and test production. The amount of time that saved the team is substantial. Honestly, out of any vendor I've worked with, Qualified's Customer Service team is the best I have ever encountered.
Our sales team loves the visibility they get on their target accounts, open opps, and high intent page visits. Marketing loves that we can give custom experiences based on which page the prospect or client is visiting, and Marketing Ops loves it for the support and ease of use. I could not recommend a chat tool more than Qualified, they are incredible and my organization could not be happier.
Lastly, the visibility that Qualified gives to your sales team is incredible and no other tool in the market does what Qualified can do!
The integration with Salesforce is incredible! Testing, integration, and setup with Salesforce is incredibly easy and clean. The Qualified team helped me extensively to test in our sandbox, move to production, and test production. The amount of time that saved the team is substantial. Honestly, out of any vendor I've worked with, Qualified's Customer Service team is the best I have ever encountered.
Our sales team loves the visibility they get on their target accounts, open opps, and high intent page visits. Marketing loves that we can give custom experiences based on which page the prospect or client is visiting, and Marketing Ops loves it for the support and ease of use. I could not recommend a chat tool more than Qualified, they are incredible and my organization could not be happier.
Lastly, the visibility that Qualified gives to your sales team is incredible and no other tool in the market does what Qualified can do!
What do you dislike about the product?
The only thing I think could be better is more documentation on Marketo best practices for those of us who have to use that MAP. I know they are already working on this so I'm sure the documentation will grow and evolve. It's still very easy to integrate with Marketo and I was able to figure out all of my custom rules, triggers, and batch rules I needed to set up by myself. The Qualified team helped a lot with troubleshooting and testing as well with the Marketo to Salesforce integration since our default push is to Marketo first which is not typical.
What problems is the product solving and how is that benefiting you?
Marketing and sales visibility, letting our BDR teams have the ability to directly chat with prospects that come to the site from their Salesloft emails or cadences, Sales being able to book meetings directly from chat, marketing being able to deliver custom experiences and assets based on interaction and interest. This is helping us a lot with being able to convert our middle funnel and give our future clients a very custom experience and serve them with relevant interactions.
Recommendations to others considering the product:
If you are a Salesforce user and the rest of your organization uses SFDC, and/or Outreach or Salesloft, and/or Marketo Pardot this is a great tool. I struggled getting the help with set up of conversational marketing with other products but not with Qualified. The product is amazing to work with and the team at Qualified is truly invested your success. This is extremely rare in my experience, and it helps my team work more effectively, saves us time and money, and enables both our Marketing and Sales Teams. If you are considering a competitor, I would assess your need for a "partner" type relationship. My team did not have the bandwidth to do this by ourselves which is what we would have gotten with the competitors. This sped up our time to launch and allowed our team to remained focused on their projects since we worked with the Qualified team in a more partner-type relationship.
If you have the bandwidth and the ability to take it all on by yourself and you're focusing more on cost, maybe a competitor would be a good option. However, even with a budget in mind, you still get more visibility into intent data which is very valuable for Marketing and Sales.
If you have the bandwidth and the ability to take it all on by yourself and you're focusing more on cost, maybe a competitor would be a good option. However, even with a budget in mind, you still get more visibility into intent data which is very valuable for Marketing and Sales.
Effective and well designed integration for lead qualification and conversion
What do you like best about the product?
How powerful the tool is in terms of features and ease of integration with Salesforce. Support is also 10/10, responsive, well-organized, and cares about performance.
What do you dislike about the product?
Some limited functionality based on whether the conversation has "closed."
What problems is the product solving and how is that benefiting you?
With a team manning the chat our sales team is free to focus on working leads down the funnel. The chat gives us an opportunity to collect more information from leads than we would be able to with a form, so there's potential to provide a customized experience.
Easy to use and helpful in gaining new contacts or business.
What do you like best about the product?
The scheduled meetings that occur when someone is not available. Being able to see what they are looking for and at makes it easy to know what they are needing help with.
What do you dislike about the product?
I wish there was an easier way to filter customers that are not part of my department. It just takes extra time to look at their file and see if they are on a page pertaining to me if there was a notification system taht will notify you instead when they reach a specific page on your website that would be helpful.
What problems is the product solving and how is that benefiting you?
This is creating to leads and possible business. It allows us to touch base with exisiting customers that just need help with something easy. It is a good tool to know what customers are more interested in.
Best onboarding and implementation of any chat tool I have ever had!
What do you like best about the product?
The best part was having Brittany Rhyme (our dedicated Qualified Success Architect) walk us through the implementation and onboarding. She supported us through setting up experiences, making sure our integration to Salesforce and other integrations were tested and helped us get up in running within a few weeks. Most of us are new to having a chat tool so it was extremely helpful having someone to guide us through it and make sure we felt confident about going live and managing the tool moving forward.
What do you dislike about the product?
One thing that would be great would be the ability to integrate/connect to custom objects in Salesforce. Currently, it's limited to only seeing data from the standard objects in SF.
What problems is the product solving and how is that benefiting you?
Our RDM team was relying on our contact us form to bring in qualified leads. The problem was we didn't have the option to control that experience and as a result, we would get people submitting the form and they weren't truly qualified. Now we can have qualifying questions and control the experience so that we are not wasting our Sales reps time with unqualified leads.
Useful tool to snag meetings
What do you like best about the product?
Qualified helps me reconnect with customers and prospects who need our assistance quickly to meet monthly goals. I thoroughly enjoy the shortcuts tool, and I find the automatically scheduled meetings to Outlook useful.
What do you dislike about the product?
The only downside about Qualified is that I've struggled with jumping in a chat room with a client before another rep does. However, Brittney Enfinger has helped me solve that issue with shortcuts. I understand the nature of chats now and it feels like a game of who can get to the chat first.
What problems is the product solving and how is that benefiting you?
Qualified is helping me connect with more people, more frequently to achieve goals, thus making me more productive at work whether I gain opportunities through live chats or by setting meetings through Outlook Calendar.
Smooth and Effective
What do you like best about the product?
It helps us route visitors to the respective team members based on regions and accounts specific rules. Simple to use without having much tech knowledge.
What do you dislike about the product?
Of course in this world of upgrades and new version, any software can be better. We are happy with what we have for right now.
What problems is the product solving and how is that benefiting you?
Helps us address our prospects visitin our website to learn more about us, thus helping us converting them into business opportunity and increase our market awareness.
Actionable data and the team is great!
What do you like best about the product?
We use Qualified for chat and Qualified Signals. On the systems side of things, the tool is very intuitive and easy to use.
Signals has quickly become an important tool for our Sales team to identify where they should be spending their time. The team and support you receive with Qualified is fantastic as well.
Signals has quickly become an important tool for our Sales team to identify where they should be spending their time. The team and support you receive with Qualified is fantastic as well.
What do you dislike about the product?
So far there isn't much to dislike. Everything works as expected and the support is great.
What problems is the product solving and how is that benefiting you?
Qualified helps with gaps in our first party data. We have 3rd party intent providers but sometimes that data feels harder to action upon. It also opens up more avenues for visitors to interact with our team on the website.
Live Interaction with Visitors
What do you like best about the product?
It's helpful to see what accounts and leads are visiting our site, and be able to interact with them in real time.
What do you dislike about the product?
There is nothing I dislike about Qualified.
What problems is the product solving and how is that benefiting you?
We are able to view prospects that are reading about our solutions and interact with them in real time. It's helpful because they have already taken time to visit the site, and someone is available to help them with questions in real time.
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