Qualified
Qualified.com, Inc.Reviews from AWS customer
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Friendly user interface
What do you like best about the product?
Can see what the prospect sees which helps with messaging.
What do you dislike about the product?
Complicated analytics. a lot of different data points which can be useful.
What problems is the product solving and how is that benefiting you?
Great to see what the prospect is looking at, which helps with relevant messaging.
Recommendations to others considering the product:
Help customers as they look through your website.
High customer satisfaction, incredible post sale experience
What do you like best about the product?
The tool is cutting edge when it comes to giving your incoming website traffic the best possible experience through human touch. Allows for automation and incredible visitor experience (inbound or outbound). Evolving beyond traditional marketing/sales funnel - meeting the prospect where ever they are in the buying funnel. Shoutout to CSM Brittney Rhyme for above and beyond support in building out business review decks and customizing our reports. Really helping us get the most out of the platform.
What do you dislike about the product?
Some specific reporting requirements I have weren't met out of the box the. I understand it's being worked on
What problems is the product solving and how is that benefiting you?
Reduces the time it takes for a prospect to get in touch with a sales rep. Skip the demo request and speak directly to inside sales. So many days are west between demo request, calling the prospect to chat, and scheduling a day. Also like the salesloft integration that shows me when prospects in cadence engage with site.
Recommendations to others considering the product:
Embrace adoption, avoid large # of complicated routing rules, evolve org structure as needed, leverage CSMs from qualified
So much more than a Chat tool
What do you like best about the product?
We have had an exceptional experience with Qualified from day one. We began looking at Qualified while going through RFP for our previous chat tool and were immediately blown away by the experience we received from their own SDR and sales teams during our investigation. From there, we were able to implement the Conversations tool in an extremely tight window and immediately began gathering insights we have been unable to collect elsewhere. We are still at the early stages of our Qualified project but can already foresee significant impact from both the Conversations and Signals tools on various areas of the business. Aside from the tool itself, it would be remiss not to mention the incredible service we have received – particularly from our Qualified success rep Cameron. The hands-on support and level of knowledge built into the Qualified service model take a great tool and elevate it even further.
What do you dislike about the product?
As mentioned in other reviews, it is a fairly new tool and there are some gaps in the features and functionality - though nothing business critical at this stage. That being said, the team has been very proactive in taking on product feedback and have already rolled out one feature requested from our team.
What problems is the product solving and how is that benefiting you?
Qualified will enable us to deliver a more strategic and informed experience across all stages of the customer journey.
White-glove service with every step of the journey
What do you like best about the product?
It’s easy to use, and the visibility into account web visitors is game-changing. Qualified enables our biz dev team to engage with leads in real-time. We get notified via “surge alerts” when target accounts have landed on our site. Additionally, the support we receive from our CSM is incredible. Our CSM is very hands-on, provides white-glove service and ensures that we’re always optimizing and improving our experience.
What do you dislike about the product?
The chat size and style are not customizable. Other than changing colors and font, we cannot make the chat smaller/larger or customize the size of the logos.
What problems is the product solving and how is that benefiting you?
Qualified enables our BDR team to reach out to customers and prospects in real-time. When visitors engage with our BDR team, we can answer their questions quickly and efficiently, encouraging meetings and speeding up the intro cycle
The Most Valuable Software for Engaging Website Visitors
What do you like best about the product?
The fact that Qualified seamlessly integrates into Salesforce/Pardot makes it stand out among other conversational chat tools on the market. We are able to route leads directly into Salesforce and run automation within Qualified based on status and assignment which allows us to optimize the experience for both our visitors and sales team.
What do you dislike about the product?
Making updates to complex paths can be a little difficult, but that being said we have yet to have an "experience" where the CSR has not been completely supported!
What problems is the product solving and how is that benefiting you?
Qualified has helped us bridge the gap between our website visitors to our sales team. We have had problems as many others with website visitors not finding what they are looking for and leaving to competing websites. By providing an option to chat live or schedule a meeting our website visitors are able to get in contact with the right person much quicker than before.
Recommendations to others considering the product:
Though the setup process is a little intensive the program is completely worth the time, not to mention there is a rep to guide you through the whole thing. Having a chat tool that integrates with Salesforce and allows you to easily engage with leads in real time brings a whole new dimension to conversational marketing.
ROI ON DAY 1
What do you like best about the product?
Easy to use, very intuitive, surprisingly adaptable, and we've seen the value add immediately: we booked a meeting within the first 20 minutes live, which went on to close by EOM.
What do you dislike about the product?
There isn't much I don't like about Qualified. If push came to shove, I would have said it was the lack of layered calendars - but that's been resolved. Other than that, I'm not quite bought in on the video messaging - but I hoped to be proven wrong.
What problems is the product solving and how is that benefiting you?
Qualified allows us to deliberately engage with prospects in real-time. This is huge, because it allows us to extend the BDR training beyond a spray and pray approach, and allows us to reel in interested and qualified leads that we otherwise wouldn't know about. Signals are also absolutely incredible - the insight we gain there is immeasurable.
An Easy Way to Connect w/ Website Visitors
What do you like best about the product?
Qualified is an easy way to not only see who's viewing your website and when, but gives an easy and simple-to-use chat bot as well.
What do you dislike about the product?
We sometimes mistakenly pounce on colleagues viewing our website that aren't listed as internal visitors, which we just have to manually avoid by changing their tags.
What problems is the product solving and how is that benefiting you?
It helps us chat with people viewing our site and book meetings directly through the chatbot.
Helped me book meetings
What do you like best about the product?
Qualified is very user friendly and our company branding is able to be incorporated in it which I like.
What do you dislike about the product?
Can't detect spam emails but other than that, it is a great tool
What problems is the product solving and how is that benefiting you?
Qualified helps us reach prospective customers through our website. I've been able to book meetings with great companies that have come in through the platform.
The best chat solution in the marketplace
What do you like best about the product?
The support that Qualified provides is incredible. We adore our CSM (hey, John D!) and appreciate all the hands-on work he has done on our account to get us not only up & running, but also optimizing and improving our process along the way. Besides the great staff they have, the solution itself works incredibly well. It's very intuitive, provides great insights, and really sets our teams up for success.
What do you dislike about the product?
I really like this platform. I think it's one of the more expensive options in the market, but frankly, it's worth it.
What problems is the product solving and how is that benefiting you?
Quick time to engagement. Although we have platforms that helps us identify which accounts are on our website, Qualified is the one that connects all the dots and allows us to immediately engage with our ICP when they're on our pages.
Great technical support, easy-to-use visual platform
What do you like best about the product?
I have never worked with a vendor that provides such detailed technical support as Steve does with Qualified! Steve knows the platform inside and out and has helped us with building and translating experiences into multiple languages, while also teaching us how the different components work so we can eventually self-serve if we want. I've built dataflows and automations in other platforms, and this level of support and insight is just awesome!
As for the platform itself: everything is drag-and-drop and easy to edit. It's also easy to see which experiences are performing, and where visitors drop off so that you know where to adjust text or logic. We've got different experiences for different pages, and we have it integrated into Salesforce, Pardot, and Teams so that the right folks can respond at the right time. Triggers all seem to be functioning correctly. I'm not a sales user, so I can't speak for that side of the experience, but from the back end it works very well for our purposes.
As for the platform itself: everything is drag-and-drop and easy to edit. It's also easy to see which experiences are performing, and where visitors drop off so that you know where to adjust text or logic. We've got different experiences for different pages, and we have it integrated into Salesforce, Pardot, and Teams so that the right folks can respond at the right time. Triggers all seem to be functioning correctly. I'm not a sales user, so I can't speak for that side of the experience, but from the back end it works very well for our purposes.
What do you dislike about the product?
It would be great if translations were automated - managing the process in spreadsheets will get unwieldy with a few more languages.
What problems is the product solving and how is that benefiting you?
Qualified is providing a chat function so that we can provide real-time support and access to sales (in multiple languages) directly on our site. We've already seen an increase in lead flow and are better able to handle complex routing rules than with previous solutions.
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