Qualified
Qualified.com, Inc.Reviews from AWS customer
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Great technology, even greater customer support
What do you like best about the product?
Qualified has greatly improved the user experience on our website, driving new leads and helping us engage prospects faster. We're seeing the results of our efforts already, and Qualified is an important tool in our pipeline development efforts. The *best* part about Qualified, though, is the customer service. Our rep, Tony, is one of the best I've ever worked with. He's knowledgeable, energetic, smart, and consistently works to optimize our use of Qualified. He comes prepared with new ideas for how we can expand our use of the tool, is a true partner in content development, and is just plain pleasant to work with. I'm always in a better mood after our calls! Thank you for everything, Qualified team.
What do you dislike about the product?
Nothing comes to mind — we've been completely satisfied with our Qualified experience.
What problems is the product solving and how is that benefiting you?
Pipeline development, automating how we engage leads, reducing the burden of content development from our marketing team
Great way to connect with current and future customers
What do you like best about the product?
I like how you can view how the customer is experiencing the website and follow which landing pages are most interesting to them. This way, it's easy to keep track of which articles or features are important to customers.
What do you dislike about the product?
Sometimes it's not clear which peers are also talking to a customer. Some disconnects with CRM. If there was a way to see the account owner when the customer was interacting on the website, that would help.
What problems is the product solving and how is that benefiting you?
Qualified is helping track which customers I do cold outbound with come and view the website. I'm more productive and know when to follow up more frequently and with which customers.
Whatever It Takes!
What do you like best about the product?
Whatever it Takes! is the Qualified.com team's motto. They go above and beyond during discovery to understand and define a Qualified.com use case. They provide real support throughout the buildout by a dedicated, educated and super flexible tech and service team. Most SAAS companies only say they provide high-touch personalization and support, and then you find out they really don't. It is a hallmark of Qualified's super dedicated team! That's on top of a product that out-delivers the competition in every aspect. Integrations are a must for our organization. Speed and agility are high demands when you're integrating with customized systems. Qualified did everything in their power to enable our business processes and systems into the Qualified experience for both customers and reps. We upgraded from an antiquated, reactionary process with our old chat tool to proactive conversational marketing with Qualified. I cannot recommend them enough!
What do you dislike about the product?
While I like the upgrade in analytics over our old tool, there are still improvements that could be made to capture key journey milestones. These are key when answering specific questions from leadership about Qualified performance.
What problems is the product solving and how is that benefiting you?
Beginning conversations with visitors to our site with insight into their CRM data is allowing us to have more targeted conversations. We can also target specific companies with new messaging based on tagging in our CRM. This brings us miles ahead of our blind reactionary conversations of the past.
Recommendations to others considering the product:
Ask for a demo.
Great customer onboarding. Highly consultative and lots of support.
What do you like best about the product?
Leading tech with excellent onboarding support.
What do you dislike about the product?
No negative feedback at this point. So far so good.
What problems is the product solving and how is that benefiting you?
Live engagement to convert users interacting with a niche product/subscription experience.
The product is great, but more importantly, the team is awesome.
What do you like best about the product?
The team is their strongest upside + you can tell that the team who built qualified is connected with the team using it - it's built to be used.
What do you dislike about the product?
They have some pretty in-depth reporting, but our business structure requires the ability to break out stats per business unit; admittedly Qualified is a bit lacking there.
What problems is the product solving and how is that benefiting you?
It provides us the ability to talk with our prospects, shortening the time to meet and increasing the likelihood of a second call.
Qualified is an excellent tool for TOF marketing and sales efforts!
What do you like best about the product?
It's easy/intuitive to use, the analytics are great, and the people that work there are amazing/responsive/insightful.
What do you dislike about the product?
Nothing I can think of from a user perspective!
What problems is the product solving and how is that benefiting you?
It's helping us better use our website to engage with prospects, to track interactions/engagements, and to help our SDRs and ISRs book meetings.
Recommendations to others considering the product:
We evaluated Drift vs Qualified and while they are very similar from a functional standpoint, the customer support and hands-on interactions have completely wow'd us. The Qualified team has acted as an extension of our marketing team, guiding us on how to make sure we make the best use of the tool. No question is too small and they are incredibly responsive.
The BEST conversational marketing tool you can get!
What do you like best about the product?
Qualified is very user-friendly. It's just a remarkable platform and our support specialists made the transition from Drift a breeze. We are able to segment exactly how we want across our website and can pull a variety of reports that our sales team can utilize. Qualified being built on salesforce is life-changing!!
What do you dislike about the product?
Sometimes I wish it was a little bit easier to look back on past conversations / the ability to search. But overall, we've had a very positive experience since implementation and we really have not noticed any major glitches or anything of that sort.
What problems is the product solving and how is that benefiting you?
Qualified has completely transformed our conversational marketing channel. Our sales team has become so much more efficient in the way they can engage with prospects. It allows us to add our own touch and it solved our problem of the integration between our systems. Qualified just works perfectly with our setup!
Qualified Supports our Growth Goals
What do you like best about the product?
The technology powering Qualified is incredible. It allows us to better understand the types of businesses/people that are exploring our product on our AppExchange listing, which in turn has positively impacted the way we go-to-market and communicate our value prop. It also integrates seamlessly into the Salesforce products we use: Sales Cloud and Pardot. The UI is SO clean and easy, and pulling reports can be done without any code. The support team is also very responsive and communicates with us regularly. Overall great customer service.
What do you dislike about the product?
We currently only use Qualified on our AppExchange listing but are considering it for our main website. Cost is a potential barrier as it seems to be more expensive than other solutions on the market. However, as mentioned above, the technology is superior to other options I've seen.
What problems is the product solving and how is that benefiting you?
Qualified is helping us to be a more proactive company by providing another avenue for customers, prospects, and partners to communicate with us, and gives us deeper insights into our core ICP as we look to scale our product/company.
Qualified has thought of everything!
What do you like best about the product?
This is a feature-rich tool with real human support to ensure we get the most out of it.
What do you dislike about the product?
There are a ton of features and it can get pretty thick to navigate it all, but the human support really helps.
What problems is the product solving and how is that benefiting you?
Better business chat that ties in well with Salesforce.
Q2 implementation
What do you like best about the product?
Being able to talk to potential customers in realtime and the visability/insight into each visitor.
What do you dislike about the product?
So far there is not anything that I dislike about Qualified.
What problems is the product solving and how is that benefiting you?
It gives us a faster alternative than form fills for contacting prospects.
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