Qualified
Qualified.com, Inc.Reviews from AWS customer
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Highly Customizable and great support, UX for Analytics has potential for improvement
What do you like best about the product?
I enjoy that Qualified is very customizable. We have a bunch of routing rules, and Qualified helps us handle ZIP codes in different countries effectively. The customizable features ensure that the correct representative gets their contacts routed to them, even if it's hard to pinpoint where they are. Qualified offers features like IP tracking to make sure it's the correct person being routed to the right rep on our end. I also appreciate how it manages to follow-up with prospects in a timely manner despite the sheer size of our territories. This is one of the best features that Qualified brings to the table.
What do you dislike about the product?
When I look at the statistics in Qualified, it's sometimes kinda hard to break down the overviews and understand the specifics. Like, even if there are hundreds of visitors, it's not clear how many actually visited versus those who just spent a second or two. But the lack of details is really just nitpicking.
What problems is the product solving and how is that benefiting you?
I use Qualified to track live website traffic and to ensure timely follow-ups with prospects. It helps us identify who visits our site and engage them immediately. Additionally, it helps us nurture contacts over time and ensures no interaction goes unnoticed.
Robust Functionality, Excellent CSM Support
What do you like best about the product?
I really like the robust functionality of Qualified. The account/customer success team is fantastic, and we have regular working sessions with our Customer Success Manager who helps us figure out our integrations, reporting, and use cases for our business. This has been instrumental in ensuring our team gets the most out of the tool and stays up-to-speed on the most effective and efficient sales flow advantages that Qualified provides.
What do you dislike about the product?
I wish there was better functionality of exporting data directly from Qualified's in-app reporting in order to gain deeper insights connected to other channels. The ability to slice & dice Qualified data alongside data from other platforms more easily would be helpful to understand impacts of the tool, attribution, etc.
What problems is the product solving and how is that benefiting you?
We use Qualified to pre-qualify leads and accelerate lead flow, helping visitors learn more instantly. The robust functionality and excellent customer success team ensure we maximize efficiency and effectiveness.
Personalized Interaction Made Easy with Qualified
What do you like best about the product?
I really like that Qualified allows me to create specific chats that the AI uses to communicate with different prospects, which is great given the different industries and segments we engage with. This feature enables us to build out specific conversations and push tailored content, creating a personalized experience for each customer. I also love having a personal solutions architect from Qualified. Marcie and I met as multiple times a week while I was setting up Qualified on our website. Marcie's assistance was invaluable in getting us up and running quickly with such a complex product. Her guidance in teaching me how to use the system was a huge help.
What do you dislike about the product?
Nothing stands out. It is a complex product so I would suggest never getting rid of the 1:1 partnership for onboarding. This is the only reason we found success.
What problems is the product solving and how is that benefiting you?
Qualified lets customers ask questions and the AI handles them, reducing friction. Prospects book meetings directly on AE calendars, lowering lead touchpoints needed for demos.
24/7 AI SDR Coverage and Outstanding Support Save Us Time
What do you like best about the product?
24hr AI SDR coverage with intelligent Q&A and qualification. This saves our reps countless time to work on other tasks. I love the automated email coverage to close the gap on inbound flows.
The customer support we've received has been best in class. Their knowledge of the product is impressive and they've been with us every step of the way. Incredibly responsive as well!
The customer support we've received has been best in class. Their knowledge of the product is impressive and they've been with us every step of the way. Incredibly responsive as well!
What do you dislike about the product?
Some more robust search and individual reporting capabilities would be nice.
What problems is the product solving and how is that benefiting you?
Qualified does an amazing job bridging the gap between Marketing and Sales through real-time engagement, automated qualification, and a seamless CRM integration.
Business problems Qualified is helping us with:
- Lost opportunities on the website
- Slow lead response time
- Inefficient Sales and Marketing handoff
- Inconsistent customer experiences
Business problems Qualified is helping us with:
- Lost opportunities on the website
- Slow lead response time
- Inefficient Sales and Marketing handoff
- Inconsistent customer experiences
Effortless Workflows and Seamless Integrations
What do you like best about the product?
Easy workflows, good integrations, and great customer success.
What do you dislike about the product?
It's not really a dislike, but the reporting could be better.
What problems is the product solving and how is that benefiting you?
Creating a level of deeper engagement on our website and helping us run inbound and outbound campaigns with AI SDRs.
seamless calendar and chat tool.
What do you like best about the product?
Our Rep is amazing and understands both salesforce and qualified very well.
What do you dislike about the product?
We aren't using Piper their AI agent, so it likely would solve many of our issues if we were. The one issue I have with qualified isn't really an issue with qualified but the way our instance was originally set up because we cloned everything rather than using blocks so it isn't as scalable as it should be.
What problems is the product solving and how is that benefiting you?
syncing up BDRs to be routed for the meeting requests and chat functionality.
Highly Customizable Tool That Converts Traffic
What do you like best about the product?
I really like the customization options that Qualified offers. It allows us to customize almost anything to fit how our organization operates. Whenever we have changes in our workflows in our CRM, we can adjust Qualified to behave in the same way, which is incredibly useful.
What do you dislike about the product?
The customization can also be a time-consuming thing. Sometimes you would need to have help from their CSM to set it up. That's a luxury problem though
What problems is the product solving and how is that benefiting you?
I use Qualified to convert website traffic into opportunities, and it helps by routing potential visitors to our sales reps effectively.
The best chat platform, and an even better business partner
What do you like best about the product?
Qualified is very powerful and they provide adequate resources in making sure you're set up for success. The tool works as advertised and they make sure that you're getting the most out of the platform. I love the accuracy and ease-of-use of all the dashboards and it makes it easy to pull metrics for executive reviews. Our CSM, Logan, is also the best CSM I've ever worked with and they have a commitment to providing an excellent experience to their clients.
What do you dislike about the product?
It requires a lot of cross-functional collaboration to ensure that your company is getting the most out of the platform. The biggest hurdle may be your own company's culture
What problems is the product solving and how is that benefiting you?
Qualified is helping us proactively reach out to visitors on our website and helping convert them to meetings and also direct them to the relevant pages they're looking for. This has allowed us to reclaim time for our inbound SDR team and refocused them on priority activities. We also use Piper to monitor the website during off-hours and it has done an excellent job of proactively surfacing information and converting meeting requests.
Always Innovating and Leading the Way
What do you like best about the product?
Qualified is continually improving and expanding, I feel like they are on the cutting edge of their domain. They also have incredible success architects that are very collaborative.
What do you dislike about the product?
Some components of administration get tricky depending on your fields/mappings, account structures and whether you can fuzzy match, etc.
What problems is the product solving and how is that benefiting you?
24/7 AI SDR coverage with intelligent Q&A and qualification saves our reps time to work on other tasks. The automated email feature provides coverage to close the gap on inbound flows. It helps us more comprehensively track meeting booking across multiple systems. Thanks to Qualified's AI SDR, we have a 56.5% meeting offered to book rate without the reliance on reps manning the chat.
Effortless Setup, Exceptional Personalization
What do you like best about the product?
I like using Qualified for Agentic marketing, leveraging our website for personalized chat experiences. and generating AI-fueled email campaigns that closed the gap on inbound flows. The agentic personalized chat experience is great because it can offer meetings to any website visitor, and those meetings have a higher conversion rate. Specifically, the meetings offered proactively through Qualified have almost a 62% booking rate, which is impressive. It also saves time by proactively offering meetings to book seamlessly in seconds rather than hoping leads request a demo and our team follows up to find time which can take hours or days, which is a huge time saver. The 24/7 AI SDR coverage with intelligent Q&A and qualification saving reps time to work on other tasks. The initial setup of Qualified was very easy, thanks to our success architect who did most of the heavy lifting, allowing us to launch the tool within about thirty days of signing. I appreciate how well it integrates with Marketo, Salesforce, 6Sense, and SalesLoft.
What do you dislike about the product?
Understanding and learning the tool is probably the biggest challenge because it's a very feature-rich tool. More of a university and knowledge base would be helpful for this process, which I believe they're building right now.
What problems is the product solving and how is that benefiting you?
I use Qualified for personalized chat experiences, applying personalized offers, personalized email campaigns, and AI SDR coverage. This helps scale personalization, book meetings with reps faster, and saves everyone time.
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