Qualified
Qualified.com, Inc.Reviews from AWS customer
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It's the best conversational platform around
What do you like best about the product?
The platform capabilities go way beyond enabling conversation, it fits neatly at the centre of my tech stack and helps to drive value across the funnel. Enabling personalised automated conversation + contextually rich human lead conversation to capture interest on-site and influence opportunities right from creating new ones to enabling a faster close on current ones.
What do you dislike about the product?
Reporting capabilities are very strong, however, can be a little cumbersome to get a detailed analysis and insight out of - this can be overcome through .csv downloads and manipulation through a BI tool.
What problems is the product solving and how is that benefiting you?
My role is focused on driving new opportunities and creating value from demand gen activities, Qualified is likewise 100% geared towards this - I feel like the platform has been specifically designed to help me drive more ROI from my strategy.
Top notch customer service + success
What do you like best about the product?
Qualified is one of our top drivers of meetings on the marketing side. Their customer service and success is amazing, they're always so helpful. It's one of the best I've experienced, which is important in software and not usually provided these days. Plus, love all the integrations and reporting!
What do you dislike about the product?
The user interface could be more intuitive, more templatized and breadcrumbed.
What problems is the product solving and how is that benefiting you?
Accelerating pipeline from our website
New Qualified Customer
What do you like best about the product?
One of the biggest challenges we had for sales was separating our sales leads from the large # of support cases we get. With Qualified it has allowed us easily to streamline our non-sales-related leads saving our team time and increasing productivity and booked meetings.
What do you dislike about the product?
So far nothing :)......All working good.....
What problems is the product solving and how is that benefiting you?
Speed to lead and qualification
Solid company, great people!
What do you like best about the product?
Being able to see who is visiting our website and what they're viewing. I also loved the attention they gave us during the implementation process. Brittany Rhyme, our account rep, was amazing! She held our hand through the process and even joined my team calls multiple times to provide additional training for my team.
What do you dislike about the product?
The calendar scheduling feature has enabled spammers to book appointments with us....we're working on some things to fix this issue.
What problems is the product solving and how is that benefiting you?
It gives us an idea of who is interested in what we offer, which enables us to proactively attempt to engage them.
Qualified has Changed the Way we Engage
What do you like best about the product?
One of the best things about the Qualified Platform is its ability to identify the difference in our accounts based on their activity, as well as offer the ability to be proactive with our outreach on the site and engage our potential customers with the experts they need.
What do you dislike about the product?
There is nothing I can think of that I dislike about the service. Our rep has been so incredible with building the different experiences and allowing us to route chats and leads to the proper sales rep, it has dramatically changed the way we do business on the back end and how we approach leads
What problems is the product solving and how is that benefiting you?
Qualified is allowing us to route specific lead interests to the proper salesperson, so we can have a timely and immediate response time to customers. It also provides great insight into the visitor profile and activity we have never had before.
Quick implementation and great support
What do you like best about the product?
Quick on boarding and implementation. Excellent customer service. Very effective routing and segmentation writing the tool. UX and reports are very rich with data and analytics in performance of the charts and the reps.
What do you dislike about the product?
The conversation flow builder is not as responsive as expected, it requires having to zoom in and our and left and right... a lot.
What problems is the product solving and how is that benefiting you?
We have an automated and manned chatbot on our site that enables us to continue the conversation with our prospects.
Drives quality pipeline and revenue
What do you like best about the product?
The support we get from Qualified is top-notch. Our success architect, Stephanie, help us get Qualified up and running within 1 month. The collaborative nature of our relationship with Qualified and the best practices Qualified has shared with us have helped us exceed our pipeline and revenue goals in all regions. In addition. this tool gives us a way to organize our website visitors by our core ICP, allowing us to weed out all the clutter.
What do you dislike about the product?
In the beginning, routing leads to the proper reps was a bit of an issue. However, we've worked through this with Stephanie. She's been amazing and helped us iron out all of our concerns.
What problems is the product solving and how is that benefiting you?
Speed to lead is the big one. Our team is ready to chat with our customers and prospects when they're ready. It also helps us drive meaningful conversations with the RIGHT prospects on our website.
Great lead generation source
What do you like best about the product?
Qualified is a great tool that continues to evolve by adding more and more useful features. I enjoy the feed of website viewers with the live stream view of what each viewer is looking at. This helps when you're trying to identify what specific solution or product your prospective customer is in market for. This information can also help you craft relevant and engaging messaging that has a higher likelihood of getting a response.
What do you dislike about the product?
Sometimes you are only able to see the location of a person that is on the site if they haven't been cookied.
What problems is the product solving and how is that benefiting you?
Qualified allows me to chat with engaged prospects in a much quicker way and get more calls booked.
A great tool for quick conversion of leads on websites to opportunity
What do you like best about the product?
User friendly, notification and segmenta, and the mobila application helps stay connected whilest away from my desk
What do you dislike about the product?
It's been a great tool thus far, no dislikes
What problems is the product solving and how is that benefiting you?
Tracking of website visitors. Quick conversion of leads/website visitors into the lead
Great insights, excellent customer support
What do you like best about the product?
Insights into who is interested in our products, returning visitors and the support team has been fantastic.
What do you dislike about the product?
Sometimes no details of visitors are known and people don't enter their details so not able to follow up
What problems is the product solving and how is that benefiting you?
Lead generation, customer experience
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