Qualified
Qualified.com, Inc.Reviews from AWS customer
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Robust Functionality, Needs UI Improvement
What do you like best about the product?
I think what I like most about Qualified is its nuance and its ability to learn. We can add knowledge into the chatbot, and it integrates well with our website, HubSpot, and Salesforce, really bringing everything together. It plays nicely with all the other tools, giving customers a really good experience and allowing us to get to them quickly.
What do you dislike about the product?
I think the navigation user interface, user experience is a little confusing to navigate. There's a lot of options. And even though I've been working on it with the QSA's that are fantastic, Zach and also Lauren, it's when I try to go in there myself, I feel like I'm a little bit lost, and I'm clicking around quite a bit. So I think it could be more straight the UI, UX.
What problems is the product solving and how is that benefiting you?
Qualified improves speed to lead, helping us capture leads that might be missed due to stretched BDR capacity. It integrates with tools like HubSpot and Salesforce, enhancing the customer experience and ensuring quick engagement.
Seamless Lead Generation with Stellar Control
What do you like best about the product?
I love the level of granular control I have over the content our AI SDR Kai accesses and how he leverages that content. It's great that I can remove outdated or confusing site pages to streamline Kai's knowledge base. I also appreciate being able to upload PDFs so Kai can access valuable gated content. The feature that lets me elevate certain site pages to 'offers' is fantastic because it ensures Kai points visitors to high-value lead generation pages when the conversation naturally leads that way. Best of all, doing all of these tasks is easy and intuitive. Having this control makes Kai as effective as a salesperson who never sleeps, ensuring accurate and brand-appropriate information is served to visitors. The training instructions and content settings are easily editable, allowing our AI Concierge to keep up with rapid industry changes. Lastly, I was only involved in setting up Kai's content knowledge base, and that was very easy. I heard no complaints from other members of the pre-launch team. Our Qualified representative, Lori, wonderfully guided me and was incredibly responsive to my questions.
What do you dislike about the product?
There are several options for placing the chat box on the screen, each with their own pros and cons. We found that the option we originally wanted to go with wouldn't work on our site without extensive design changes because adding the gutter to the right pushes all site content and design elements to the left, and our theme's responsive design did not handle it well. **IMPORTANT NOTE: this isn't Qualified's fault; it just might not work for your site either.** The next best option was to have Kai open in a floating window minimized at the bottom right of the screen. The downside of that is that it covers over site content. I think it would vastly improve if the floating window could be draggable, so the user could just move it out of the way to see content beneath it. At present, it remains fixed, so the user has to close and reopen the chat window any time it's blocking something they need to read.
What problems is the product solving and how is that benefiting you?
I use Qualified to increase engagement and lead generation, qualify leads, and route them efficiently, saving us time and money while enhancing the user experience.
Exceptional Support, Powerful AI
What do you like best about the product?
I really appreciate Luben and Sarah, our current and former account managers at Qualified. They are both very proactive problem solvers. When Sarah was promoted, the handover was seamless. Luben picked up easily where Sarah left off and made improvements from day one. I can come to them with an ask or a problem, and they not only fix it but also show me how it was done so I can learn.
What do you dislike about the product?
I would love more reporting on what people are chatting to our AI SDR about and how this impacts inbound meeting booking rates.
What problems is the product solving and how is that benefiting you?
Qualified provides an always-on way to answer FAQs, capture leads, and outreach to prospects with AI email SDR.
Seamlessly Connects Prospects with Our Sales Team
What do you like best about the product?
I like Qualified for its AI chatbot, which helps us automate many interactions and provides detailed reporting on visitor traffic and intent signals at the account level. It is valuable because it allows us to speak to our prospects live on the site, helping to increase our ARR and offering a smoother communication path to various departments. The ability to convert a site visitor into an actual meeting with our Sales team is particularly impressive. I also appreciate that it integrates well with other tools like Salesforce, Slack, and Outreach/Salesloft. The initial setup was very easy and quick, taking just about two days.
What do you dislike about the product?
None
What problems is the product solving and how is that benefiting you?
Qualified lets us talk to prospects live on our site, increasing ARR. The AI chatbot automates interactions, provides visitor traffic reporting, and intent signals, turning site visitors into meetings with Sales.
Intuitive, Powerful AI Studio Backed by Elite, High-Touch Support
What do you like best about the product?
The combination of a sophisticated AI Studio and a truly elite support model. The product itself is intuitive and powerful, allowing us to build our digital SDR and navigate complex conversations with ease.
However, the standout has been our Success Architect, Jake Di Noto. Jake doesn’t feel like a vendor; he feels like a core member of our team. He is incredibly responsive, lightning-fast with technical execution, and possesses the strategic intelligence to anticipate our needs before we even voice them. Having a partner who is as invested in our "Go-Live" success as we are has made all the difference.
However, the standout has been our Success Architect, Jake Di Noto. Jake doesn’t feel like a vendor; he feels like a core member of our team. He is incredibly responsive, lightning-fast with technical execution, and possesses the strategic intelligence to anticipate our needs before we even voice them. Having a partner who is as invested in our "Go-Live" success as we are has made all the difference.
What do you dislike about the product?
The platform is deep, which means there is a learning curve to mastering every nuance of the AI Studio. However, this is entirely mitigated by the high-touch onboarding and the wealth of available resources. Any initial complexity is quickly resolved through their proactive support.
What problems is the product solving and how is that benefiting you?
Qualified gives us a 24/7 AI presence that qualifies intent and books meetings in real-time on our website. This helps us move from a "fill out a form and wait" model to "instant conversation and booking."
Piper AI SDR Agent: 24/7 Lead Qualification That Boosts Pipeline
What do you like best about the product?
The best part for me is Piper, the AI SDR Agent. It’s not just a chatbot; it actually thinks and reasons to qualify leads 24/7. It’s essentially automated our top-of-funnel by booking meetings even when our team is offline, and that has significantly increased our pipeline without adding more headcount.
What do you dislike about the product?
The only thing I don’t like right now is that routing rules have to be set up entirely within Qualified, instead of using what we already have configured in Salesforce. Basically, if we change our normal web form routing, we currently have to update both Salesforce and Qualified. It’s a super small issue and doesn’t impact too much overall.
What problems is the product solving and how is that benefiting you?
Qualified has solved our biggest “speed-to-lead” bottleneck by fully automating the transition from a website visitor to a booked meeting. Previously, we were losing high-intent prospects because manual follow-up took too long. Now the platform acts as an intelligent gatekeeper, qualifying each visitor against our ICP before they ever see a calendar link. As a result, our sales team spends time only on truly gold-standard opportunities.
Beyond the automation, the depth of the visitor analytics and the real-time intent data has been a game-changer, we no longer feel like we’re “flying blind.” We have clear visibility into which target accounts are on our site and what they’re searching for.
Beyond the automation, the depth of the visitor analytics and the real-time intent data has been a game-changer, we no longer feel like we’re “flying blind.” We have clear visibility into which target accounts are on our site and what they’re searching for.
Transformative for Sales and Customer Support
What do you like best about the product?
I find Qualified to be a great platform for our team. I really like the customer service, especially how Brittanyy has been so helpful with our questions. It works well for our sales team, allowing us to run different routes and plays effectively. I also appreciate how it helps guide people through our website, making it feel like more of an AI agent that directs users to what they are looking for, instead of them having to search on their own.
What do you dislike about the product?
Would like a comparison date feature in the analytics dashboard so we can compare metrics before and after new implentations and changes.
What problems is the product solving and how is that benefiting you?
Qualified allows us to route chats to different sales reps and helps users navigate our website.
AI SDR Launched in Under 20 Days - Thanks to Brittany Fertig!
What do you like best about the product?
I have had a great experience with Qualified so far. Our QSM, Brittany Fertig, has gone above and beyond, we've thrown a lot at her and she continues to deliver exceptional support. She's participated in late-night and early-morning calls to help us launch our first AI email SDR use case in under 20 business days. Brittany made the setup process relatively easy, providing recommendations and feedback every step of the way. We also find that problems are solved swiftly, with the team either resolving issues immediately or giving us time frames for resolution, which allows us to plan accordingly.
What do you dislike about the product?
We have run into a few issues, but the team's been very quick to either resolve immediately or give us time frames of when it can actually be resolved.
What problems is the product solving and how is that benefiting you?
n/a
Intuitive, All-in-One Platform with Fast Time to Value
What do you like best about the product?
It's intuitive and all-encompassing, and the time to value is incredibly fast.
What do you dislike about the product?
The pipeline reporting isn't all that great, but this isn't an issue for us since we have other reporting methods we already rely on that are connected to Qualified.
What problems is the product solving and how is that benefiting you?
Faster time to lead, less lag time between meeting request and meetings taking place, easier real-time visibility to website visitors and activity
Revolutionized Our Email Campaigns and Live Chat
What do you like best about the product?
I love how Qualified is customized and customizable. I really appreciate how we're able to train it to our company's unique context. The AI engine is really nimble and dynamic, allowing us to personalize what we say in both email and chat for different clients and prospects. It supports a lot of programming and customization with prompting, picking up nuances that are hard to personalize at scale, even with an SDR team. Additionally, the initial setup was pretty easy; Neil and the CSM team were really hands-on in helping us get everything up and running. I also think the Qualified meeting links are a really valuable feature.
What do you dislike about the product?
I think some of the interfaces in the back end could use a little update. I also wish there was a little bit more reporting capability specifically on the email campaigns.
What problems is the product solving and how is that benefiting you?
I use Qualified to automate live chat and email campaigns, allowing our SDRs to focus on high-value tasks. It boosts productivity and pipeline by sending targeted emails without manual effort.
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