Sales Hub Professional
HubSpotReviews from AWS customer
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Solid Integration and Usability, But Support and Complexity Need Work
What do you like best about the product?
Trusted long term brand. Software is easy to use, good organized information. Integrated marketing. Syncs and integrates pretty well with other apps.
What do you dislike about the product?
Can be confusing and over complicated. I took over from another person and getting support to organize it was hard, multiple run arounds, wanting to constantly upgrade to get just certain quality of life things, like sorting duplicates
What problems is the product solving and how is that benefiting you?
Would like customize it further for our industry, but very hard to do so. Can be very complex implementing certain things without it breaking or not working properly
Effortless Setup and Clean UI Make It a Standout Choice
What do you like best about the product?
Very easy to setup and the UI is clean and easy to navigate.
What do you dislike about the product?
Reports are limited in capabilities compared to Salesforce.
What problems is the product solving and how is that benefiting you?
Helps keep central record of our contacts and company relationships. We use it as our primary CRM and track our deal pipeline in HubSpot.
Effortless Sales Management with Top-Notch Forecasting
What do you like best about the product?
I love using HubSpot Sales Hub for all things related to sales because it effectively consolidates everything I need in one place, which makes it easy to navigate and use. The platform's forecasting abilities are a standout feature for me, as we do our sales revenue forecasting within the deals component, and it functions very well. I am thoroughly satisfied, to the extent that I would rate it a perfect 10 out of 10 when recommending it to a friend or colleague. Additionally, the initial setup process was quite straightforward with the help of a platinum partner, making the transition smooth.
What do you dislike about the product?
I find it challenging to integrate ERP systems with HubSpot Sales Hub. Specifically, while we use Sage 200, and we have managed to run APIs to transfer data, the process is not as seamless as I would like. It would be beneficial if there were easier ways to connect these systems, reducing the reliance on complex APIs for integration.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub for sales tasks, enjoying easy navigation and forecasting. It centralizes everything but could improve ERP integration. Setting it up was easy with a partner.
Streamlined CRM with Easy Setup and Real-Time Insights
What do you like best about the product?
I really appreciate the ease of use of HubSpot Sales Hub, as it makes the process of learning and navigating the platform quick and straightforward. The user interface is simple, which enhances my experience by allowing me to focus on tasks without being bogged down by complicated settings or features. Additionally, the real-time updates are incredibly valuable to me, as they ensure that I am always informed about the latest developments and can respond promptly to any changes. Overall, these features significantly enhance the effectiveness and efficiency of my work.
What do you dislike about the product?
I dislike that HubSpot Sales Hub does not emphasize integrations right from the start. Integrating with other tools early on would enhance its functionality and streamline processes, making it more efficient for users who rely on multiple platforms.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub as a single platform to track sales and marketing activities, providing clarity on our position in the pipeline.
Efficient Lead Tracking with Customization Perks
What do you like best about the product?
I appreciate using HubSpot Sales Hub for effectively tracking incoming leads and managing them through the sales process. The customization features of HubSpot Sales Hub are incredibly beneficial, allowing us to tailor the platform to our specific needs. Additionally, the board and user guide configuration are particularly helpful, enhancing the overall experience and DD making workflow management more efficient. I also found the initial setup to be quite easy, which facilitated a smooth transition for our team.
What do you dislike about the product?
Inefficient and non-customizable reporting
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to manage and track incoming leads through the sales pipeline, improving our lead management and customer journey tracking.
Effortless Sales Tracking with Intuitive Interface and Automation
What do you like best about the product?
What I like best is how easy it is to track the entire sales cycle in one place. The interface is clean, the activity timeline is extremely helpful, and automation makes follow-ups effortless.
What do you dislike about the product?
Some advanced features, like deeper automation and custom reporting, are locked behind higher-tier plans. A bit more flexibility in reporting at the base level would be helpful
What problems is the product solving and how is that benefiting you?
The report builder can be better, with what salesforce has easy to use
User-Friendly, Perfect for Growing Businesses
What do you like best about the product?
I love using HubSpot Sales Hub for its user-friendly interface, which is greatly beneficial for both sales representatives and administrators. The ease of onboarding new sales reps and implementing company needs from a revenue operations/admin perspective is a major advantage. The platform's simplicity is a key driver for us as a growing business. Additionally, I appreciate that HubSpot is very attentive to implementing essential features along with nice-to-have extras, which enhances the overall functionality and user experience of the platform. The initial setup was also impressively easy for both sales reps and admins, which facilitated a smooth transition from our previous product, Salesforce, which was too complex for our needs. These aspects, combined with its ability to keep my sales team organized and serve as a single source of truth for revenue operations, make it a valuable tool in our operations.
What do you dislike about the product?
One of the features that I find can be improved in HubSpot Sales Hub is sequencing and email setups. My company is very careful not to burn our domains, and having the capability to control internal domains would be beneficial. Additionally, the issue of bouncing contacts has been a blocker recently, and it would be helpful to have deeper insights into the reasons behind these bounces along with suggested solutions from HubSpot, such as a bounce check prior to sequencing.
What problems is the product solving and how is that benefiting you?
I use HubSpot Sales Hub to keep my sales team organized with a single source of truth, solving tracking, reporting, and miscommunication issues. Its user-friendly interface aids easy onboarding and implementation, crucial for our growing business.
Fast and Flexible, But Not Yet Enterprise-Ready
What do you like best about the product?
The platform is fast, easy to use, and is quite flexible.
What do you dislike about the product?
It's not ready for enterprise level or big company. Still many boundaries, limitations and skyrocketing pricing model.
What problems is the product solving and how is that benefiting you?
As software engineer, the only problem it solves is the infrastructure maintenance.
User-Friendly UX That Simplifies Workflows
What do you like best about the product?
UX is pretty easy to navigate and there are lots of trainings and articles to help.
What do you dislike about the product?
There are gaps in the platform and flow of work process
What problems is the product solving and how is that benefiting you?
Having everything in one hub
Single Customer View and Powerful AI Tools Make a Winning Combo
What do you like best about the product?
Single customer view - any user can see the entire customer journey in one place. The AI tools are excellent and make it simple to see which leads need to be contacted and when. Tracking works out of the box. Sequencing, reporting and training are all good.
What do you dislike about the product?
Call integration has been harder than I'd have liked. Permissions has proved a challenge to set up, but it's working now.
What problems is the product solving and how is that benefiting you?
Hubspot allows my sales team to contact the leads that come in much quicker than our previous system. Also, being able to customise and administer the platform in house is so valuable, We're moving faster than we ever have before and achieving bespoke processes in half the time.
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