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Yext is the Best
What do you like best about the product?
We use Yext to manage local offices across the United States, and this tool makes it very easy to find and office, make changes, and has a great customer service team.
What do you dislike about the product?
I wish they had a field that would allow the user to tell Google that a two businesses operating out of the same location are two different offices so they could rank.
What problems is the product solving and how is that benefiting you?
We have a problem now where one of our offices is not listing due to the location and services being too closely related. We have realized the benefits are a localized way to manage hundreds of different offices and a great tool for analysis of those offices.
Recommendations to others considering the product:
Great tool for local office management
Great product that does all the heavy lifting
What do you like best about the product?
I liked how simple and easy it was to manage a large number of local listings across a multitude of platforms from one central location.
What do you dislike about the product?
They didn't offer a solution for HIPPA--we were working with a health care client at the time--and that seemed like it could present potential issues for them down the road. The upfront commitment was a little intimidating and the price point only makes sense for larger businesses.
What problems is the product solving and how is that benefiting you?
Local reputation and review management for medium and large sized businesses from one platform. NAP changes and consistency, branding updates and more are much less of a time investment when you have a platform like Yext in your toolbox.
Recommendations to others considering the product:
Be careful if you're using this for health care clients as there may be significant HIPAA considerations. Also, the pricing is not ideal for smaller businesses with multiple locations. Evaluate thoroughly to make sure it's the right fit for your needs.
Good if you're lazy!
What do you like best about the product?
You're outsourcing a job for a fraction of the price for one of your marketing managers.
What do you dislike about the product?
You still have a nagging feeling at the back of your head. "What if they didn't update EVERYTHING? Who's keeping them accountable?
What problems is the product solving and how is that benefiting you?
They update all of your info on every directory online. This is great because it really helps your online footprint and it connects information on your website with other legitimate websites. It is a great thing for SEO.
Recommendations to others considering the product:
If you have the spending money it's good but make sure that someone is watching them. Consider that maybe the one who watches them might be able to just do the job themselves.
Yext Review
What do you like best about the product?
Yext provides the option to manage multiple pages from multiple platforms. It's helpful to be able to have all reviews and data in one place and to be able to measure the effectiveness in platform. Additionally, the ability to engage and respond is a big win for in platform features.
What do you dislike about the product?
The opt-in for Facebook pages. The platform seems to take over the Facebook pages, and we have had issues in the past that we have seen Yext posting on behalf of the page. I am guessing this has been fixed since we had the issue, but it was a red flag for us in the past.
What problems is the product solving and how is that benefiting you?
Online review/reputation management. It's been great from an efficiency perspective.
Great for reviews!
What do you like best about the product?
I used Yext to read, respond, an analyze the company's Facebook and Google reviews. It was like HootSuite, but for reviews. Everything is in one dashboard, which is very convenient.
What do you dislike about the product?
Sometimes there was a lag between review times.
What problems is the product solving and how is that benefiting you?
Connecting with our customers and getting a feel for what they like/dislike.
Easy interface, accurate and result oriented, friendly sales team
What do you like best about the product?
Provides the functionality of managing a top directory listings and consolidates data aggregation producing consistent/relevant results
The support from the team is top notch. If there's ever an issue, it's easy to get a hold of your designated team and get it resolved.
The support from the team is top notch. If there's ever an issue, it's easy to get a hold of your designated team and get it resolved.
What do you dislike about the product?
Analytics run one month behind.
No Industry specialization
Aggressive sales tactics
It's on the pricier side
No Industry specialization
Aggressive sales tactics
It's on the pricier side
What problems is the product solving and how is that benefiting you?
Search engine optimization
Online placements
Web traffic optimization
Consistent brand experience across digital channels
Online placements
Web traffic optimization
Consistent brand experience across digital channels
Recommendations to others considering the product:
Yext is a subscription service and the data record isn't permanent
on the pricier side
on the pricier side
Great Product but You're Locked In Indefinitely
What do you like best about the product?
This software allows you to seamlessly manage multiple business listings across multiples sites. This is a marketing professionals dream!
What do you dislike about the product?
From what I've read, when you go to discontinue Yext usage, all of the postings that you've made will revert back to their original state. I've thankfully been very happy with their service so far, so I've never had to cancel.
What problems is the product solving and how is that benefiting you?
My company operates several manufacturing facilities across the United States, and this service allows me to manage each business listing from one central location.
Recommendations to others considering the product:
It's a wonderful service, but remember that you're pretty much locked in for life once you start utilizing Yext.
Yext Experience
What do you like best about the product?
I do like how this program keeps contact information correct across all channels. I also like being able to see all reviews in one location and even reply directly from Yext. Having an average score of so many out of 5 is also great for reporting purposes.
What do you dislike about the product?
I dislike the organization of the site. It takes a bit of getting used to. This could also be due to a site upgrade that happened and changed how things look. It was difficult to get acclimated at first.
What problems is the product solving and how is that benefiting you?
We're able to keep current and correct contact information for each of our campuses throughout the US. In addition, we're able to see all of the reviews coming in and an average score of what our students think of us when it comes to online reviews.
Recommendations to others considering the product:
I highly recommend connecting with the rep you're assigned and working with them closely to get the proper training. The organization of the site is the only thing truly lacking, in my opinion, and feel that addressing this ahead of time would have made the transition to this new software a whole lot easier.
Yext + Sport Clips = Winning Combination
What do you like best about the product?
It does start with the people around you. Communication with Tyler and Stacey has been superb. It has allowed us to create deeper discussion and insight, providing exactly what we expect, which lays the foundation across our system for building winning strategies.
What do you dislike about the product?
Attribution. There are a few attributes that would have been nice specifically in a franchise model.
What problems is the product solving and how is that benefiting you?
Duplicate listings. Update all store information from a single source. Lock down information. Provide clients with accurate information to drive better trust with search engines.
Optimal Location Management Software
What do you like best about the product?
The Yext CMS platform is easy to use and intuitive. Its simplistic model is also easily shared with other users across the hundreds of offices we have across the country.
What do you dislike about the product?
There is nothing that I dont like at this time.
What problems is the product solving and how is that benefiting you?
Increasing online visibility through organic means through directory listings such as Google and optimized landing pages. We have seen a 200% growth year over year through these two mediums.
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