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    Yext Digital Presence Platform

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    Wherever your customers seek information or make decisions in a digital world, Yext puts your brand front and center to deliver impact for your business.

    Ratings and reviews

    4.4
    1125 ratings
    1 AWS reviews
    |
    1124 external reviews
    External reviews are from G2  and PeerSpot .

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    Reviews (1125)
    Mahussain Hussain

    Taking control of online identity has increased reputation and organic growth across platforms

    Reviewed on Jun 29, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Yext Digital Presence Platform is taking control of digital identity and suppressing information around to organically rank higher on Google.

    I used Yext Digital Presence Platform for myself and for my clients, and it is one of the most important tools I use for any business. I have used it for multiple case studies for a hair salon, a truck repair shop, a clothing store, and a restaurant. What I found is that using Yext Digital Presence Platform first helps build a solid foundation for the business to take full control of all their digital identity, reputation, and exposure.

    My main use case for Yext Digital Presence Platform includes using it on Power Listing locations and business information. One of my main clients, a hair salon, actually increased business almost 40 percent in less than a year by using Yext Digital Presence Platform.

    What is most valuable?

    Yext Digital Presence Platform's best features include Power Listing, reputation management, and Power Posting.

    Listing management, reputation management, and hosting stand out for me because they helped in many ways. I can respond quicker to any reviews or anything that is being said about my business across all platforms and in one dashboard, which helps manage it effectively. For my clients that depend heavily on reputation, using Yext Digital Presence Platform gives them more control over what is being said and spread around regarding them.

    Yext Digital Presence Platform has positively impacted my organization in many ways, showing that by using Yext Digital Presence Platform we can show immediate results and build a solid foundation for the long run. Many businesses ended up trusting us because they see how their business is increasing on a daily basis just by using Yext Digital Presence Platform and creating these platforms. We show them a scan tool where they can scan their business information across the net, and they will see their information.

    What needs improvement?

    I think Yext Digital Presence Platform's pricing, setup cost, and licensing could be refined better.

    For how long have I used the solution?

    I have been using Yext Digital Presence Platform for four to five years.

    What do I think about the stability of the solution?

    Yext Digital Presence Platform is stable.

    What do I think about the scalability of the solution?

    Yext Digital Presence Platform's scalability is great.

    How are customer service and support?

    Yext Digital Presence Platform's customer support is great.

    I would rate Yext Digital Presence Platform's customer support a 10.

    Which solution did I use previously and why did I switch?

    I did not previously use a different solution before Yext Digital Presence Platform, as I used everything manually, which takes a long time.

    What was our ROI?

    I have seen a return on investment; specifically, I have saved a lot of money, profit has increased, and workloads have decreased.

    I can share specific outcomes or metrics from my experience with Yext Digital Presence Platform. For example, there is a salon that I started working with, which was generating almost 20k a month, and after I used Yext Digital Presence Platform with them, within six months they increased profit to 60k. The quality of the clients and the control of their reviews have built solid trust where the business has started to get high-end clients.

    Which other solutions did I evaluate?

    Before choosing Yext Digital Presence Platform, I have not found anything that compares. I did not evaluate other options.

    What other advice do I have?

    Yext Digital Presence Platform's way of power listing your location organically in more than 150 high-traffic websites automatically creates organic and authentic backlinks, which dramatically ranks you higher on Google's first page. This is something I want to add to my recommendation.

    Yext Digital Presence Platform already does everything that it needs to do. There is nothing small that I think could be improved or added to make Yext Digital Presence Platform even better, including the dashboard, integrations, or reporting. Yext Digital Presence Platform's platform is perfect and does not require additional improvements or customizations.

    My advice to others looking into using Yext Digital Presence Platform is to definitely use it because it is worth the investment. I have rated this product a 10.

    reviewer2860344

    Platform has streamlined updating client profiles and keeps our marketing data organized

    Reviewed on Jun 23, 2026
    Review provided by PeerSpot

    What is our primary use case?

    My main use case for Yext Digital Presence Platform is updating client profile information or provider client information.

    I can give you a specific example of how I use Yext Digital Presence Platform to update client profile or provider information, such as updating our website for client profile information including name, phone number, bio, and picture.

    What is most valuable?

    The best features Yext Digital Presence Platform offers is that it is easy to navigate.

    It is simple to use, and I appreciate the user-friendly way that you are able to use it.

    Yext Digital Presence Platform helps us stay organized positively in my organization.

    What needs improvement?

    I do not have any tips on how Yext Digital Presence Platform can be improved, as I like the way that it is.

    I do not think there are any improvements needed for Yext Digital Presence Platform.

    For how long have I used the solution?

    I have been working in marketing for about six years now.

    What do I think about the stability of the solution?

    Yext Digital Presence Platform is stable.

    What do I think about the scalability of the solution?

    Yext Digital Presence Platform's scalability is good for what I know.

    How are customer service and support?

    Yext Digital Presence Platform's customer support is efficient, as when I have had questions, I have been emailed back pretty efficiently.

    Which solution did I use previously and why did I switch?

    Before choosing Yext Digital Presence Platform, we did not evaluate other options.

    What was our ROI?

    I have seen a return on investment, specifically fewer employees needed.

    What's my experience with pricing, setup cost, and licensing?

    I was not a part of the experience with pricing, setup cost, and licensing.

    Which other solutions did I evaluate?

    Before choosing Yext Digital Presence Platform, we did not evaluate other options.

    What other advice do I have?

    My advice to others looking into using Yext Digital Presence Platform is that they can look on YouTube if they need more introductions or are not sure how to use the software. Yext Digital Presence Platform is straightforward and easy to use. I would rate this review an 8 out of 10.

    Stephen W.

    Easy to Use and Constantly Innovating

    Reviewed on Jun 16, 2026
    Review provided by G2
    What do you like best about the product?
    The ease of use and the constantly evolving with new innovations
    What do you dislike about the product?
    I would like to have more actionable insights
    What problems is the product solving and how is that benefiting you?
    Managing multiple users presence at scale
    Raffaele D.

    Highly Efficient Platform with Key, Reliable Support

    Reviewed on Jun 16, 2026
    Review provided by G2
    What do you like best about the product?
    EFFICIENCY OF PLATFORM, EVEN TO CLUSTER REVIEW. FURTHERMORE SUPPORT IS A KEY FACTOR
    What do you dislike about the product?
    LEVEL IS GOOD, MAYBE I WOULD IMPLEMENT THE POSSIBILITY to report reviews to Google, also in bulk, directly from the platform.
    What problems is the product solving and how is that benefiting you?
    Possibility to report reviews to Google, also in bulk, directly from the platform.
    Health, Wellness and Fitness

    Easy to Use with Helpful Daily Emails and Notifications

    Reviewed on Jun 04, 2026
    Review provided by G2
    What do you like best about the product?
    It’s easy to use, and I appreciate the daily emails, updates, and regular notifications.
    What do you dislike about the product?
    I’ve had trouble navigating from emails to the webpage to view the entire review and the related data points.
    What problems is the product solving and how is that benefiting you?
    Saving me time! Saving my the trouble of checking reviews, posting reviews, and asking clients for reviews.
    Frontdesk U.

    Easy-to-Use One-Stop Shop for All GMB Needs

    Reviewed on May 24, 2026
    Review provided by G2
    What do you like best about the product?
    Easy to use, it's a one stop shop for all GMB needs
    What do you dislike about the product?
    A few functions are limited, if you have GMB access, there are a few things that it's easier to just use GMB then Yext, like editing services, maybe adding/deleting photos quicker, etc
    What problems is the product solving and how is that benefiting you?
    Lets our employees access anything that needs to be changed on the backend without messing anything up majorly.
    Becky M.

    Review Response Simplified, Navigation Needs Work

    Reviewed on May 22, 2026
    Review provided by G2
    What do you like best about the product?
    I like that Yext makes it easy to respond to reviews. Once I find where to go, I can easily respond to reviews on our company on Google and Yelp. The initial setup of Yext was fairly easy too.
    What do you dislike about the product?
    It's a little hard to navigate Yext to find what I need. When I go look for a review, it's a little hard for me to find where to go—I end up clicking a bunch of things first. Navigating the website could be improved by making it a little more user-friendly to find things.
    What problems is the product solving and how is that benefiting you?
    I use Yext to manage reviews and online activity for my businesses. Although navigation is tricky, once I find the right spot, responding to reviews on Google and Yelp is easy.
    StretchLab P.

    Easy to Navigate for Managing Multiple Pages, but Next Steps Aren’t Always Clear

    Reviewed on May 19, 2026
    Review provided by G2
    What do you like best about the product?
    I like the format of the platform. I haven't used one before but this one has been pretty easy to navigate. and I like that it has the ability for me to manage multiple pages for my different buisnesses.
    What do you dislike about the product?
    I would say that sometimes the program can not be that obvious as to what next steps are. I am always able to manage how to use it by googling it which is nice.
    What problems is the product solving and how is that benefiting you?
    it easily allows me to update my business hours and practcioners
    Banking

    Easy Surveys and a Seamless, User-Friendly Interface

    Reviewed on May 19, 2026
    Review provided by G2
    What do you like best about the product?
    Easy Survey and Interface. Makes using it very easy
    What do you dislike about the product?
    No dislikes, very easy to use and works seamlessly on our platform
    What problems is the product solving and how is that benefiting you?
    Solving our need for curated surveys and sampling for our employee base
    Predolino Z.

    User-Friendly and Clean Platform

    Reviewed on May 19, 2026
    Review provided by G2
    What do you like best about the product?
    I like that Yext is user-friendly, clean, and not complicated. It also provides us with both the good and bad, helping to pinpoint areas where we can improve. The initial setup of Yext was easy as well.
    What do you dislike about the product?
    N/a
    What problems is the product solving and how is that benefiting you?
    Yext shows our dental office where to improve, providing clear insights on strengths and weaknesses.