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Director of Analytics
What do you like best about the product?
Extremely responsive to help requests and strive to help us make sense of the data for actionable insights. In-depth analytics and new capabilities in attribution via tags onsite are providing a great insight into ROAS of listing syndication and local SEO
What do you dislike about the product?
Somewhat lagging in total, rolled up CSAT score totals
What problems is the product solving and how is that benefiting you?
Listing syndication, local listing management, local seo, online reputation management, and hosted store locator pages
Best In Class Solution for Managing Your Brand Online
What do you like best about the product?
They pair a deep services team with a sophisticated, enterprise-grade platform to create a holistic solution for managing your brand presence online. The platform itself is fantastic in that it brings together the offerings of many individual point solutions into a single tool allowing you to manage anything from local SEO to reputation to on-site search.
What do you dislike about the product?
Yext can be quite pricey - you're going to pay for the Ferrari if you want the Ferrari; If you just want the Honda, there are probably other solutions out there that would be a better fit for your budget. If you're looking for a local SEO solution specifically, there are probably better point solutions.
What problems is the product solving and how is that benefiting you?
Manging our local listings at scale, review monitoring /response, create store locator & store pages; organizing all the key information about our store locations for presentation to customers. The benefits have been an acceleration/dominance in local SEO, increased enterprise engagement at the operator level and increased visibility to online reputation management across the organization. It has been critical to helping communicate with customers during COVID (store operations, social posting, etc)..
Locations in Real Estate
What do you like best about the product?
We can manage all of our locations in one platform
What do you dislike about the product?
We never have enough time to utilize all of their capabilities
What problems is the product solving and how is that benefiting you?
Mass postings to all locations and closing/merging offices
First year with Yext
What do you like best about the product?
Like knowing that my information is getting updated immediately via Yext's API links.
What do you dislike about the product?
I wish there was an end user interface for our franchisees that was simple and clean where they didn't have to see all of the Yext info and options.
What problems is the product solving and how is that benefiting you?
Keeping all of our locations up to date in directory listings and giving them the ability to respond to reviews in one platform.
Simplifies Online Content Management
What do you like best about the product?
Site allows full online content management in a single place making it extremely useful in situations like the current COVID crisis when location hours changed regularly. Additionally, the Featured Message feature allowed us to quickly alert out customer to latest information.
What do you dislike about the product?
Nothing at all. The site is user friendly and very simple to use.
What problems is the product solving and how is that benefiting you?
Keeping all store online content up to date while changes are made.
Recommendations to others considering the product:
N/A
Positive with opportunity for additional attention to detail
What do you like best about the product?
Straight forward on purpose and benefits
What do you dislike about the product?
Reporting and analytics needs additional work
What problems is the product solving and how is that benefiting you?
Solving for compliance monitoring on a more systematic scale for our advisors. We have recognized the benefit of have a broad social media presence created through advisor engagement
Recommendations to others considering the product:
I do not currently have any additional recommendations
Great content management and oversight
What do you like best about the product?
Availability of content, ability to schedule ahead and general oversight.
What do you dislike about the product?
Connections between Hearsay and social accounts can be difficult to manage
What problems is the product solving and how is that benefiting you?
Availability of content to easily view and schedule
Recommendations to others considering the product:
Involve as many people as you can from the start
Yext is great and easy to use tool
What do you like best about the product?
Most of the sites are listed. Much easier to navigate and I also love their customer service very quick to answer and to the point Solutions’s. Overall a great tool for listing management platform would suggest everyone to use it
What do you dislike about the product?
I feel it kinda expensive, for small business it works be very beneficial and some sites don’t have much business listening options that too can be added it works be really great.
What problems is the product solving and how is that benefiting you?
I am saving my time and that’s what is important for my business And my employees are happy too.
Recommendations to others considering the product:
Overall a good powerful platform to handle your local directors and a pricy one too. But good for it guys
Easy and simple
What do you like best about the product?
the interface is simple to use and secure. Statistic are great too
What do you dislike about the product?
dislike that we can't use emoji on our publication
What problems is the product solving and how is that benefiting you?
management of all our facebook pages
Recommendations to others considering the product:
-
Very good experience
What do you like best about the product?
I like how customizable the system is to fit my needs
What do you dislike about the product?
So far I can't say there is anything I dislike.
What problems is the product solving and how is that benefiting you?
Hearsay allows us to monitor both profiles and content put out by our registered representatives. The ability to create and upload content for the field to use is very powerful in creating consistent messaging from our organization.
Recommendations to others considering the product:
If your looking for a way to monitor and provide content for LinkedIn this platform. Works very well and is simple to use.
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