External reviews
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Easy-to-Read Reviews and Handy Prewritten Replies
What do you like best about the product?
easy to read reviews, and reply. nice that can create pre written answers
What do you dislike about the product?
I do think the dashboard feels a little old fashioned and to read the whole review before clicking into it is hard as it fits a small box
What problems is the product solving and how is that benefiting you?
answering reviews fast!
Well-Organized Backend and Effortless Scheduled Exports
What do you like best about the product?
I’m not a power user of YEXT, but I do like how assets and entries are organized in the backend, which makes it easy to search for and update entries. I mostly use it to export data for further analysis, and Yext makes that very easy by sending the exports to my email address on a schedule.
What do you dislike about the product?
For my needs, there isn’t really anything I can point to that I dislike.
What problems is the product solving and how is that benefiting you?
I’ve developed tools that use store opening hours as an input for forecasting systems, and with YEXT’s help I’m able to retrieve those opening hours to use with those systems.
Effortless Profile Management Across Multiple Locations
What do you like best about the product?
I like that I can make mass changes across all of our entities and all of our shops in a few quick clicks rather than going into each individual profile separately. It makes it really easy to change things like opening hours, look at reviews, and get a lot of stats and data all in one place.
What do you dislike about the product?
I think sometimes the software and the way things are laid out on the knowledge graph could be a little bit better. Sometimes I find it a little bit difficult to navigate to where I need to on the platform.
What problems is the product solving and how is that benefiting you?
I use Yext to manage store profiles and reviews, easily change opening hours, and access stats all in one place. I like making mass updates across all shops quickly without editing each profile.
Effortless Store Management, But Pricey
What do you like best about the product?
Yext is reasonably priced and it's a very accessible platform and pretty easy to use. We didn't need a ton of training to get started quickly. We use it fairly sporadically, it just works.
What do you dislike about the product?
I think the price is a bit high, other than that it's a great tool.
What problems is the product solving and how is that benefiting you?
I use Yext to manage store listings effectively across Google and other networks, making quick updates and removing listings easily, unlike Google My Business, which has store limits and is slower.
Super Easy Way to Reply to Customer Reviews
What do you like best about the product?
Is easy to answer the reviews back to the costumers
What do you dislike about the product?
Nothing everything is super easy to used
What problems is the product solving and how is that benefiting you?
N/A
Clear Navigation and Helpful Real-Time Search Results
What do you like best about the product?
Clear menu and navigation. Real time search results and data is also really helpful.
What do you dislike about the product?
It isn't automatically clear where you can make changes to search results and manipulate answers
What problems is the product solving and how is that benefiting you?
We’re currently seeing some “no results” searches where there really shouldn’t be any. YEXT flags this as well and provides a way to push the appropriate results for those queries.
Easy to Manage and Reliable Overall
What do you like best about the product?
Easy management, not many issues. Haven't had many problems
What do you dislike about the product?
When they do webinairs it's not in European timezones. You need to get to know the platform before you can use it
What problems is the product solving and how is that benefiting you?
Easy location management and answer to reviews.
Easy to Use with Powerful Analytics
What do you like best about the product?
I really like the simplicity of Yext. It's very easy to use and it's very easy to train new employees on using the tool. Another standout feature is the analytical elements, which provide great insights with just a click of a button.
What do you dislike about the product?
I guess the main issue is having to take the information from the Yext platform and then move over to your business manager to challenge fake reviews. This just complicates the process. An all-in-one solution would be grand.
What problems is the product solving and how is that benefiting you?
I use Yext to reply to customer reviews, analyze comments, and monitor behaviors, providing insights that help our team grow and improve.
Efficient Business Info Updates with User-Friendly Interface
What do you like best about the product?
I use Yext for updating business information across many websites and services, and it saves me time by simplifying the process of updating business operating information. I like the easy user interface, which makes navigation straightforward. The 'Text Scout' feature is particularly useful as it allows me to check search results and tailor my listings effectively. I also found the initial setup of Yext fairly easy.
What do you dislike about the product?
The mobile user interface could be a little more specific to the mobile platform.
What problems is the product solving and how is that benefiting you?
I use Yext to update business information across many websites. It saves time by allowing me to update operating information efficiently.
All Our Key Platforms in One Convenient Place
What do you like best about the product?
That all of the platforms that I need are all in one place
What do you dislike about the product?
We can't add BBB to the list of platforms we use on it
What problems is the product solving and how is that benefiting you?
Allowing us to be able to use one platform and not have to have multiple tabs open
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