External reviews
1,086 reviews
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Efficient Info Sync with Price Concerns
What do you like best about the product?
I use Yext to manage and sync business information across engines, maps, apps, and dictionaries. It keeps my business info consistent and up-to-date everywhere online. I love that it syncs my business info, which saves my time and prevents errors. The initial setup was easy.
What do you dislike about the product?
Pricing can be less for small businesses
What problems is the product solving and how is that benefiting you?
I use Yext to manage and sync business information across platforms, keeping it consistent and up-to-date, which saves time and prevents errors.
Fast Updates That Go Live by the Next Day
What do you like best about the product?
I like that we can update and it immediately goes online next day.
What do you dislike about the product?
N/A I don’t have any issues so far everything works well
What problems is the product solving and how is that benefiting you?
Updating hours as we need to and going online quickly after.
Yext Makes Managing Listings at Scale Fast and Accurate
What do you like best about the product?
Yext makes managing listings at scale easier, quicker, and more accurately.
What do you dislike about the product?
Yext's UI can feel outdated and sometimes difficult to navigate. The analytics tool is great at summarizing all your listings data. However, if you wish to learn detailed insights about individual listings it has not provided what we want to see.
What problems is the product solving and how is that benefiting you?
It allows us to bulk update listings information. It prohibits users from suggesting changes to the listings and google or another publisher pushing those live. Finally it helps our organic/SEO/AEO presence be best in class.
Seamless Integration That Meets Our Franchise Requirements
What do you like best about the product?
Integration Not really a choice, since this is a franchisor agreement and required
What do you dislike about the product?
I don't dislike Yext but I haven't had an opportunity to explore other options due to the franchisor requirements
What problems is the product solving and how is that benefiting you?
One stop shop for updating
Easy Way to Respond to Google Reviews
What do you like best about the product?
The ability to respond to Google reviews.
What do you dislike about the product?
I dislike the delay in notification that there has been a new review.
What problems is the product solving and how is that benefiting you?
They are solving the ability to interact in a quality way with customers, including providing AI-generated response ideas.
Aligns SEO and Linked Entity Listings for Effortless Consistency
What do you like best about the product?
It allows me to align my digital SEO with my linked entity listings, keeping everything consistent and easier to manage.
What do you dislike about the product?
It’s usually governed by parent brands, which limits access to the businesses themselves.
What problems is the product solving and how is that benefiting you?
It helped align all of our digital listing entities, keeping everything consistent.
User-friendly with many possibilities – and top support
What do you like best about the product?
User friendly, a variety of options to manage different data and represent it through various publishers. The support is also top-notch.
What do you dislike about the product?
For the area where we use Yext, we have no negative feedback.
What problems is the product solving and how is that benefiting you?
We use Yext for mapping data in our Shop Finder on our homepage and to flexibly adjust the data via Google or other publishers to describe as accurately as possible, including current images of our shops.
Yext Review
What do you like best about the product?
Yext provides Knowledge articles around subject matter that allows their customers to learn about their product and apply individually tailored solutions to their problems.
What do you dislike about the product?
It seems Yexts L1 support is outsourced, which can make communication difficult
What problems is the product solving and how is that benefiting you?
Search engine appearances
Efficient Syncing but Pricey for Small Businesses
What do you like best about the product?
I use Yext to manage and sync business information across search engines, maps, and directories from one place. I appreciate its real-time syncing that instantly updates business info across dozens of platforms from a single dashboard.
What do you dislike about the product?
It can be expensive and sometimes overkill for small businesses with simpler listing needs.
What problems is the product solving and how is that benefiting you?
I use Yext to manage and sync business information across platforms, solving issues of inconsistent or outdated info. Its real-time syncing instantly updates business details everywhere from a single dashboard.
Great social media management tool for businesses
What do you like best about the product?
Easy to use
Easy to respond top messages
Easy to respond top messages
What do you dislike about the product?
Can be difficult to use at first, interface isn't particularly intuitive if you've not used similar systems before.
What problems is the product solving and how is that benefiting you?
Allows us to communicate with customers on a larger scale than solely in store
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