Bloomreach Engagement - AI-powered Marketing Automation
Bloomreach, Inc.Reviews from AWS customer
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A very powerful marketing automation tool
What do you like best about the product?
Very easy platform integration, friendly support service, additional integrations, and of course super personalization and speed of the system with huge amounts of data in real time!
What do you dislike about the product?
Lack of AMP support for emails in the existing editor.
New extended roles still do not allow very flexible configuration of permissions for the entire team!
New extended roles still do not allow very flexible configuration of permissions for the entire team!
What problems is the product solving and how is that benefiting you?
The ability to analyze data faster than a developer pulls it out of the database :)
Unique data platform from Europe
What do you like best about the product?
The best helpfull live support in every day, every night!
What do you dislike about the product?
Nothing special. Everythings cool, best platform
What problems is the product solving and how is that benefiting you?
Full marketing automation scenarios with full data reporting, campaigns, etc
Recommendations to others considering the product:
just do it
Exponea es quite useful
What do you like best about the product?
Assistance is so quick. The tools and the platform is really powerfull and well organized
What do you dislike about the product?
I don't really have a complain to be honest.
What problems is the product solving and how is that benefiting you?
Customer communication
It took some time but they delivered in the end.
What do you like best about the product?
I made an 'out of the ordinary' request and they still delivered on it. The tone was helpful and friendly.
What do you dislike about the product?
There was some reluctance at the beginning and it took a few days to solve.
What problems is the product solving and how is that benefiting you?
We're hoping we can surface some key policies to the visitors of our website. We've yet to see the results of this.
I have been using Exponea for 2 months and I am really satisfied
What do you like best about the product?
customer focused, very analytical, easy to use
What do you dislike about the product?
lack of some metrics. To be able to make some analysis (such as subscriber development) we needed to work really hard.
What problems is the product solving and how is that benefiting you?
Now we have a multi channel approach thanks to Exponea. With the help of scenario we can create marketing automations easily
Top marketing analytics tool
What do you like best about the product?
Ability to view people's data and how they interacted with everything we put on our website. We can create custom reports for this and monitoring changes in real time to better understand the shopper journey.
What do you dislike about the product?
For more difficult analysis we need the help from Exponea support team.
What problems is the product solving and how is that benefiting you?
Customer behaviour analysis, effective personalized product recommendations for customers.
Great service but frustrating Android documentation
What do you like best about the product?
The fast and helpful service I received.
What do you dislike about the product?
The documentation for Android and API authorisation could have been written more clearly and with more details to prevent needless time wasting
What problems is the product solving and how is that benefiting you?
Mobile push notifications
Great support from start to finish.
What do you like best about the product?
Clear and easy view of customer information and activities on site.
Great support from the help desk every time
Great support from the help desk every time
What do you dislike about the product?
Some of the custom values that I want to create can be a bit difficult but the support team are always on hand to guide me through it
What problems is the product solving and how is that benefiting you?
Increasing basket size by recommending the right product for the right customer. The results of this are bigger basket sizes in terms of lines per order and value. The customer also benefits because he gets the right product in one order.
Recommendations to others considering the product:
A great product that can help solve so many issues. Take the time to learn and understand the platform as it will make your life so much easier
I have built all communications with Exponea
What do you like best about the product?
The webhook is my favorite tool. This is the main advantage of the service.
What do you dislike about the product?
I would like to be able to integrate with Yandex.Audience
What problems is the product solving and how is that benefiting you?
I was able to build a communication chain that combines all possible channels, including telemarketing.
Great platform, but need to use features regularly to become accustomed to how it works
What do you like best about the product?
Simple user interface, access to online support, online support materials
What do you dislike about the product?
Reporting suite takes some getting used to
What problems is the product solving and how is that benefiting you?
We have had some data integrity issues due to the way Exponea was set-up at the beginning, so currently purging data and creating new aggregates to fix some of these issues.
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