Sold by: Bloomreach, Inc.
Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics and all intelligently powered by AI.
4.6
Overview
Bloomreach Engagement is an AI-powered marketing automation platform that unifies real-time customer and product data into a single customer view, then turns insights into action across 13+ channels from one place. Loomi AI powers predictions, next-best actions, recommendations, content generation, and natural-language analytics, helping teams personalize every moment and prove impact fast. Marketers orchestrate journeys with instant triggers, dynamic segments, and embedded measurement and no stitching of separate CDP, analytics, and execution tools. Built for commerce, Engagement connects natively with leading ecommerce stacks and scales from rapid onboarding to enterprise throughput, driving higher conversion, loyalty, and CRM revenue with fewer emails overall.
Highlights
- Bloomreach Engagement brings together real-time customer and product data, 13+ marketing channels, and powerful analytics. All intelligently powered by AI. Create truly personal experiences, from first click to loyal fan, all from one place.
Details
Sold by
Delivery method
Deployed on AWS
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Introducing multi-product solutions
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Tier 1 | Annual Subscription. Pricing is based on an analysis of your site. | $1.00 |
Vendor refund policy
Bloomreach believes that partnership and ensuring full customer satisfaction is important. Please let us know what kind of refund policy is important to you during commercial discussions and we'll do our best to work around it.
Custom pricing options
Request a private offer to receive a custom quote.
Legal
Vendor terms and conditions
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Support Email: support@bloomreach.com , Support Portal: support.bloomreach.com, Standard Support Hours: 24/7 global support coverage, with priority escalation for critical issues
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Murari R.
Transforms Marketing with AI-Driven Personalization
Reviewed on Apr 02, 2026
Review provided by G2
What do you like best about the product?
I like Bloomreach's intuitive journey builder and powerful AI-driven personalization because they make it easy to create targeted campaigns that actually move key metrics like conversions and revenue. The journey builder and AI-driven personalization, powered by Loomi AI, streamline marketing efforts by enabling real-time, tailored customer experiences across channels like email, SMS, and web. I also find Bloomreach's initial setup straightforward with guided onboarding and clear documentation, especially for standard integrations. Additionally, Bloomreach integrates well with tools like CRM systems such as Salesforce, email platforms, analytics tools, and ad platforms like Google Ads and Facebook Ads.
What do you dislike about the product?
Bloomreach could enhance its reporting dashboards with more customizable real-time analytics for deeper campaign insights.
What problems is the product solving and how is that benefiting you?
Bloomreach helps me unify customer data, automate personalized campaigns, and improve conversion rates by delivering the right products and messages to each customer at the right time.
Zizo L.
Efficient AI-Driven Search with Room for Template Growth
Reviewed on Mar 31, 2026
Review provided by G2
What do you like best about the product?
I use Bloomreach to build emailers, leveraging automation to save time by handling merchandising tasks. The product's strong AI-driven search enhances product discovery, improving search and navigation so customers can quickly find products. I like the data-driven insights which enable smarter decision-making and real-time optimization. Additionally, I appreciate that the initial setup was easy for my team.
What do you dislike about the product?
It doesn't have enough templates to work with. When creating a mailer, you have to always start from scratch.
What problems is the product solving and how is that benefiting you?
Bloomreach improves product discovery, search, and navigation, allowing customers to find products quickly. Its automation saves time in merchandising tasks, and data-driven insights enable smarter decision-making.
Isabelle D.
Empowers Customer Insights, Needs Better Collaboration
Reviewed on Mar 31, 2026
Review provided by G2
What do you like best about the product?
I really appreciate Bloomreach's ability to build complex aggregates and expressions and use them throughout the rest of the platform. It helps us understand our customers in a unique way and allows us to target them at the right time with the right information. Additionally, the initial setup was easy, and the team was helpful, especially considering some internal software was outdated.
What do you dislike about the product?
Within a project, I wish there was more cross-team collaboration. Either in comments or approval flows so we do not need to use an external platform.
What problems is the product solving and how is that benefiting you?
Bloomreach helps us understand our customers uniquely and target them at the right time with the right information.
Axultan A.
Seamless Marketing Automation with Outstanding Personalization
Reviewed on Mar 27, 2026
Review provided by G2
What do you like best about the product?
I like how Bloomreach combines data, which helps me tackle data silos. It's a great personalization tool that allows me to understand what customers are doing and use that information to show more relevant content at the right time. The initial setup was very smooth.
What do you dislike about the product?
I find there needs to be more clarity when it comes to Loomi AI as it's not very clear, but I understand it's quite a new feature.
What problems is the product solving and how is that benefiting you?
I use Bloomreach for marketing automation. It helps solve data silos by combining data, allowing me to understand customer behavior and show more relevant content at the right time. It's a great personalization tool.
Fränze S.
Intuitive CRM with Exceptional Customer Service
Reviewed on Mar 24, 2026
Review provided by G2
What do you like best about the product?
I use Bloomreach for CRM & Segmentation in external marketing. I love the exceptional customer service and the intuitive UI. They also release new features constantly, which I really appreciate. Even though the initial setup wasn't easy, the outstanding support we received was really helpful.
What do you dislike about the product?
Reporting can be quite complicated.
What problems is the product solving and how is that benefiting you?
I use Bloomreach for CRM and segmentation, allowing us to communicate with members and customers effectively, and stay relevant to potential customers.