Bloomreach Engagement - AI-powered Marketing Automation
Bloomreach, Inc.Reviews from AWS customer
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Best tool sou can adjust to your needs
What do you like best about the product?
Much options how you can tailormade and adjust to your business needs
What do you dislike about the product?
Slight limitations with data download from dashboards
What problems is the product solving and how is that benefiting you?
Replacing many tools and providing one in all solution
Good results = good experinece
What do you like best about the product?
Business results And easy to use fór users
What do you dislike about the product?
Needs to learn first, but after works well
What problems is the product solving and how is that benefiting you?
Marketing automation
Bloomreach Engagement is very easy to use and straightforward tool
What do you like best about the product?
Bloomreach Engagement is very easy to use and straightforward tool. I like recommendations models, ad audiences, weblayer campaigns and all newsletter automated scenarios.
What do you dislike about the product?
Too complex reporting, the interface seems too broad and struggle to connect the data for the customers attributes.
What problems is the product solving and how is that benefiting you?
Bloomreach benefits us with customer retention, segmentation and revenue generation.
Great product!
What do you like best about the product?
Support team availability, functionality on the reporting, dashboard and weblayers.
What do you dislike about the product?
Documentation could be better, sometimes I miss more detailed cases.
What problems is the product solving and how is that benefiting you?
Weblayers and in-app messages, CMS, search optimization
Bloomreach is critical tool for our business
What do you like best about the product?
Data availability, speed at which we can access data, real-time segmentations. Overal ease of use.
What do you dislike about the product?
I miss better administration of scenarios, reports, expressions. It happens quite often that you create duplicate metrics with the same name. As a result you have hundreds of metric and it's really difficult to keep it clean and clear.
What problems is the product solving and how is that benefiting you?
Bloomreach helps us to create a personalized customer journey for our users. We use BR in every possible touchpoint during user's journey. It helps us identify the customers and their preferences and then use this data to create a personalized communications with them.
Good tool to improve your ecommerce experience
What do you like best about the product?
Bloomreach offers a suite of products that covers all aspects of ecommerce personalization and experience, including search, merchandising, recommendations, content management, and customer engagement. This makes it a one-stop shop for ecommerce businesses that are looking to improve their customer experience and drive revenue growth.
What do you dislike about the product?
Nothing to say on this side at the moment.
What problems is the product solving and how is that benefiting you?
Bloomreach's products are easy to use and manage. The user interface is intuitive and the documentation is comprehensive. This makes it easy for ecommerce businesses to get started with Bloomreach and start seeing results quickly.
Very comprehensive product, and proactive team
What do you like best about the product?
For us, the ability to feed in all our CRM data with key conversion actions and customer properties is very useful for our email campaigns, scenarios, ad audiences etc.
What do you dislike about the product?
The experiments and weblayers can be simple to set up and we like the segmentation that can be done with testing. However we have had issues with experiments appearing on first page load which makes testing more difficult (we have an SPA).
What problems is the product solving and how is that benefiting you?
We are able to fully personalise our communications and site elements by user + customer behaviours and demographics. Our customers are global and their path to conversion can be quite long, so it's great to be able to see channel interactions on a contact level, so we can optimise their journeys.
A platform worth the investment and time
What do you like best about the product?
I like the many functionalities that the platform offers for personalization.
What do you dislike about the product?
There are millions of ways to do the same task which sometimes makes things a little complicated. There are plenty of resources to assist with this challenge however. My account rep. is absolutly perfect and extremly helpful!
What problems is the product solving and how is that benefiting you?
Bloomreach manages all of our customers data in one place. We are able to see a full customer profile at any given time - this also includes their events. This is benefiting us by alloqing us the opportunity to fully analyze campaigns and optimze our user exerpeice based on the data collected.
Great support team of a great platform
What do you like best about the product?
Bloomreach is a great company that has a great platforms and a great support team that always answers at the convenient time and with thorough investigation of the issues
What do you dislike about the product?
I don't think there is anything i dislike of bloomreach and their solutions at this point in time. it's a great partner to work with and I'd recomend it to anyone
What problems is the product solving and how is that benefiting you?
Bloomreach is a centralized platform and vendor that helps achieve a 360 degree consumer view in just one platform. it also helps my organization get the customer support that we deserve
Not the most intuitive platform but once you get it its fine.
What do you like best about the product?
Bloomreach integrates pretty easily with our company needs. The product offering is pretty wide and solves a slew of our challenges.
I like the drag and drop email template builder. Very easy to use and pick up.
Chat support is very helpful.
The scenario is very flexable and adaptable.
I like the drag and drop email template builder. Very easy to use and pick up.
Chat support is very helpful.
The scenario is very flexable and adaptable.
What do you dislike about the product?
Dashboards are complecated to build or to use. Its hard to get a list of emails you want and how they are performing.
Email template testing that have event merger tags shouldn't require building a scenario to test.
There should be a funcationality to know what links are in an email without clicking into individual elements.
Bloomreach should store what email a customer got, similiar to Iterable and Send Grid.
Support chat wait times should be less than 5mins. Wait time can be anywhere from 30 to 1hr.
Email template testing that have event merger tags shouldn't require building a scenario to test.
There should be a funcationality to know what links are in an email without clicking into individual elements.
Bloomreach should store what email a customer got, similiar to Iterable and Send Grid.
Support chat wait times should be less than 5mins. Wait time can be anywhere from 30 to 1hr.
What problems is the product solving and how is that benefiting you?
Its allowing us to easily build workflows and communcation to our users. The data that is being passed into our data base is easier to work with then past platforms.
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