Bloomreach Engagement - AI-powered Marketing Automation
Bloomreach, Inc.Reviews from AWS customer
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Bloomreach : A bloom to E-Commerce
What do you like best about the product?
It is a best platform to get fastest growth in this E-Commerce market
What do you dislike about the product?
It takes time but every good result takes time
What problems is the product solving and how is that benefiting you?
First and the best it the marketing automation and second is E merchandising
Marketing Automation
What do you like best about the product?
Variety of features
Customer Support
User friendly
Ease of Integration
Customer Support
User friendly
Ease of Integration
What do you dislike about the product?
Interruptions when created by import events
What problems is the product solving and how is that benefiting you?
Our various business departments use the platform to act proactively with existing customers and prospects.
Easy to use + great features
What do you like best about the product?
It was a very easy platform to adjust to, from someone who has only used a small number of CRM softwares. Great live support functionality with knowledgable helpers.
What do you dislike about the product?
Custom reporting is great, however the in-platform scenario reporting could use improving, in terms of layout and ease of use.
What problems is the product solving and how is that benefiting you?
Being able to have one platform to manage customer data and CRM scheduled sends and trigger emails.
Bloomreach unlocking CRM potential
What do you like best about the product?
Bloomreach is an extremely fluid system. Quick in response but has no shortage of potential avenues to explore.
It is very intuitive and I feel I have learnt how to use the system quickly due to its usability, however there is plenty more to discover to help take my companies communications to the next level.
The reporting is highly visual and it is straightforward to build powerful insights and segmentations that will drive our business forward.
It is very intuitive and I feel I have learnt how to use the system quickly due to its usability, however there is plenty more to discover to help take my companies communications to the next level.
The reporting is highly visual and it is straightforward to build powerful insights and segmentations that will drive our business forward.
What do you dislike about the product?
Some of the integrations with our business has a initial sticking point. Working in the holiday sector we refer to specific events that occur in the future at a certain point.
Our emails have to refer to the specific events at a point in time which initially wasn't native to the platform.
The team at bloomreach however have been extremely supportive and managed to use their aggregation to overcome this. They have also built a new group by function to enable us to look at the latest instance which is required for our business.
Our emails have to refer to the specific events at a point in time which initially wasn't native to the platform.
The team at bloomreach however have been extremely supportive and managed to use their aggregation to overcome this. They have also built a new group by function to enable us to look at the latest instance which is required for our business.
What problems is the product solving and how is that benefiting you?
Developing a deep personalisation by creating unique communications in a wasn't use quick way.
Easy to use, loads of functionality
What do you like best about the product?
It's a very visual platform which makes it easy to build CRM flows, recommendations, and emails. The customer support are super helpful and fast to respond.
What do you dislike about the product?
It can be quite difficult to edit HTML since the box is so small. I think this has recently been remedied though but it's still a bit buggy.
What problems is the product solving and how is that benefiting you?
It's helping us get the right products to the right customers with recommendations and segmentations. It's very smart and allows us to customise these recommendations down to a very granular level.
Great user support
What do you like best about the product?
flexibility for the scenario to filter customers.
What do you dislike about the product?
UTC time zone on scenario causing different result.
What problems is the product solving and how is that benefiting you?
Dynamic segment with purchase record and some customer attribution.
An ocean of possibilities in Bloomreach
What do you like best about the product?
It gives me as a marketing automation specialist a great number of possibilities and flexibility.
I have great experience with many of the customer support team where they do their best to solve my issue.
I have great experience with many of the customer support team where they do their best to solve my issue.
What do you dislike about the product?
The integration with facebook & Google Ads is very limited - i am referring to the identifying ID's use.
What problems is the product solving and how is that benefiting you?
Integrations with many platforms which makes the work of other departments easier. Being able to create custom integrations is very appreciated.
Jinja tags using personalization
Jinja tags using personalization
Good support
What do you like best about the product?
platform easy to add ans integrate on the sites and manage
What do you dislike about the product?
Some documentation isn't clear maybe has more examples
What problems is the product solving and how is that benefiting you?
For our customers/clients has a lot of benefits
Great experience with Bloomreach
What do you like best about the product?
I like the most how simple is interfWhat I like most about it is how easy this work environment is, especially for a beginner. Everything is clear and easy to follow. However, that doesn't mean that a more experienced person can't use the more advanced features of this tool.
What I would like to highlight is the customer support, where they were able to help me with my problem within minutes
What I would like to highlight is the customer support, where they were able to help me with my problem within minutes
What do you dislike about the product?
I don't have much experience yet to reveal any shortcomings.
What problems is the product solving and how is that benefiting you?
Makes it easier for us to target our customers
Bloomreach user from ProCook
What do you like best about the product?
Almost limitless functionality gives us a vast amount of insight and value. The support team is always fast and extremely helpful solving almost every problem I ever have same day, usuall within the hour.
What do you dislike about the product?
Some of the reports are hard to run together. When trying to look at purchase data for campaigns it can be hard to get the reports to show the data you expect.
What problems is the product solving and how is that benefiting you?
We are working towards using Bloomreach as the main platform for all customer data and digital marketing and the idea of having all that data in one place is great.
We are now using it for much higher levels of personalisation making our message a lot more relevant to the customer.
We are now using it for much higher levels of personalisation making our message a lot more relevant to the customer.
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