Bloomreach Engagement - AI-powered Marketing Automation
Bloomreach, Inc.Reviews from AWS customer
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Best solution for medium and large businesses customer management and retention
What do you like best about the product?
Despite its potential complexity, the system offers simple yet sophisticated solutions suitable for smaller businesses as much for large corporations. Bloomreach can grow with your business, in fact it helps to grow it more than anything else. For smaller organisations or beginners it offers plenty of pre-defined options that enable quick start and great number of learning sources and documentation to get you on board and develop your campaigns and customer management further. Large organisations appreciate the flexibility that comes with Bloomreach in terms of pre-definer or easily built connectors for their other systems and detailed reporting.
What do you dislike about the product?
The number of options is enormous and for newbies it could be jungle to cut through at first, so guidance from skilled user or consultant is important in order not to get lost among all the possibilities.
What problems is the product solving and how is that benefiting you?
Unified customer data collection and management for segmentation, managing email marketing campaigns and communicating with other marketing tools with highly targeted marketing
I am using Bloomreach daily and I am very pleased with its possibilities and capabilities.
What do you like best about the product?
We are using Bloomreach daily by multiple people and it is a powerful tool with a lot of possibilities. At this moment we can't think of anything that we are missing in the tool. Support is always available to help in case of need and with their help, we managed to fix any issue we had.
What do you dislike about the product?
Nothing. Maybe an update of the surveys because usage is quite limited.
What problems is the product solving and how is that benefiting you?
Automation of marketing activities. Personalization in email or web campaigns. Frequent email campaigns.
Fantastic CDP/CRM with incredible support
What do you like best about the product?
The live chat support and help from our CSM is incredible, I've not seen support as good as this from any SAAS product. When we have issues on setting up campaigns, or dashboards, we get live chat help within the platform within a matter of minutes.
The API is incredibly straightforward to work with as well, so integrations have been very simple.
The API is incredibly straightforward to work with as well, so integrations have been very simple.
What do you dislike about the product?
There can be a learning curve to overcome for dashboard creation, though this can be overcome through support. Once you've got the hang of setup it's actually really straightforward to use.
What problems is the product solving and how is that benefiting you?
We use this as out full CDP, storing all data and events related to customers on our platforms. We also use the platform for communicating with our guests through the database, across email , push and advertising audiences.
Always Bloomreach!
What do you like best about the product?
Bloomreach is absolutely the best tool! Its easy to use, very intuitive. Uses SQL logic to create segmentations. Love the scenarios cretion and how you can see if there is a problem. Customer support is amazing, always ready to help out, if they dont know what the issue is, they will find somebody or give contact and then they chceck in if my problem is solved or the person helped me enought. Implementation is eaysy, I guess, not my field. But everytime I need to add something or import somebody get it done. I use Bloomreach everyday. Sometimes I just check someting, sometimes I spend hours. Bloomreach is very complex and its impossible for me to already know everything but which each new experience I find it more and more usefull and easy to use. Thank you fot the multilevel reporting, still didnt get much time to explore it but its very usefull. Finnaly got the chance to tall to the AI tool. Also very usefull!
What do you dislike about the product?
I have only 3 thing I would love to have in Bloomreach, that are not there now.
1) all countries in the same currency! Right now I have to convert currency by hand in my reviews.
2) I cant save my jinja code untill its completely correct. This way I cant work on something than save it and come back to it later. I know I can use Visual Studio code, but that another tool, it would be great if even not ready code could be saved with red mark on it, to visually show its not done.
3) start using the decimal , and not . thnaks that would also help alot, since I have to convert the numbers I download.
1) all countries in the same currency! Right now I have to convert currency by hand in my reviews.
2) I cant save my jinja code untill its completely correct. This way I cant work on something than save it and come back to it later. I know I can use Visual Studio code, but that another tool, it would be great if even not ready code could be saved with red mark on it, to visually show its not done.
3) start using the decimal , and not . thnaks that would also help alot, since I have to convert the numbers I download.
What problems is the product solving and how is that benefiting you?
Thanks to Bloomreach we have almost everything in our hand, like 90 % of the thing I need to achieve I can do it with Bloomreach. Sure, we sometimes get to some limities, but we can always work our way around it and we have all the Bloomreach support to help us.
Intuitive platform that can take your business to the next level.
What do you like best about the product?
What I like most about Bloomreach is the user-friendliness and the quick support available if you're unsure about something.
What do you dislike about the product?
The product is tailored for e-commerce, and this sometimes becomes evident, which can pose challenges in development projects.
What problems is the product solving and how is that benefiting you?
Bloomreach has helped us elevate our communication to both members and non-members. Previously, we sent traditional editorial emails that were sent to everyone. Now, we have the opportunity to use the data we have and personalize the content for each individual recipient.
Favorite tool
What do you like best about the product?
Ease of integration and flexible. catalog is great and the tools they have in the platform to capture data is also very helpful. custom support is good
What do you dislike about the product?
Better API documentation can be helpful. cost is very high.
What problems is the product solving and how is that benefiting you?
better segmentation
Good or Excellent experience (depending on the feature/use case)
What do you like best about the product?
Web Tracking and Mobile App Tracking.
Decent amount fo features.
Easy integration and implemention.
Relativly easy to use with good performance.
Decent amount fo features.
Easy integration and implemention.
Relativly easy to use with good performance.
What do you dislike about the product?
Support chat – It's difficult to look up ticket history or find specific details.
New chat – The constant email notifications are a bit annoying. I even received emails for my own comments, but I understand that's now standard for other vendors as well.
Missing some features.
New chat – The constant email notifications are a bit annoying. I even received emails for my own comments, but I understand that's now standard for other vendors as well.
Missing some features.
What problems is the product solving and how is that benefiting you?
Marketing, notfication engine, data trakcing
Really helpful and fast at replying
What do you like best about the product?
Easy to navigate and the live chats are great
What do you dislike about the product?
Nothing I dislike about bloomreach a document could be good for supporting use
What problems is the product solving and how is that benefiting you?
Sending out communications and segmentations
Technology is behind current trends, support lacking, templating limited, sales practice unhelpful
What do you like best about the product?
Quite a lot is packed into one system, but arguably this is a bad thing as not one of them is cutting edge.
What do you dislike about the product?
The platform is not hard to use, but other platforms are better. The support is generally unhelpful with anything more than a basic problem going unfixed or taking a lond time. The template language is not a full implementation so it's hard to learn. Also, if you run over expect a conversation about your options very close to the contract end giving you little time to consider anything else.
What problems is the product solving and how is that benefiting you?
CDP and communications
Great Search and Merchandizing Service
What do you like best about the product?
Easy of usw of most parts of the Search and Merchandizing Products and Customer service responses time is good.
What do you dislike about the product?
Some of the reporting tools are not as easy to use as one would like. The data is there most of the times just complicated to get what we are looking for.
What problems is the product solving and how is that benefiting you?
Easier to setup marketing promotions for the most part, though are eccommerce platform has limited some if the use of the features Bloomreach has to offer. Search works great returning results relevent to the customers searches.
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