Glean Work AI Platform
GleanExternal reviews
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Glean Unifies Business Knowledge Across Tools for Faster Support & Troubleshooting
What do you like best about the product?
What I find most helpful when using Glean, is the ability to aggregate business knowledge scattered across platforms including Jira, Zendesk and Slack; to form a strong picture of an issue, a common theme or support troubleshooting for my clients.
What do you dislike about the product?
The only downside is that multiple sources of information could be conflicting or even superseded; however I have created an Agent with guardrails to utilise only validated information from one source to support the team with this.
What problems is the product solving and how is that benefiting you?
My Glean Agent has provided me with the perfect place to collate all of the business information that supports consultants to configure and troubleshoot their client's platform. This information was previously found in Help Centre Articles, Confluence pages and Slack messages, taking time to search for and collate into responses.
Effortless Setup, Broad Integrations
What do you like best about the product?
I like that Glean is connected to company data. I like the model picker and how I can switch between Anthropic, Google, and OpenAI models.
What do you dislike about the product?
I think that there is some room for growth in it taking action on behalf of the user. I know that's on the roadmap, though.
What problems is the product solving and how is that benefiting you?
I use Glean for finding things within enterprise apps like Office 365, Teams, and more. It integrates with Salesforce and Snowflake, and I handle service desk tickets with it. I like that it's connected to company data and lets me switch between AI models. I've started to use it recently to create mini web pages as dashboards to present information effectively.
Easy-to-Use Gemini Integration That Pulls Company Info Instantly
What do you like best about the product?
I love that it pulls information straight from the company and integrates into Gemini. The interface is easy to use, and it also lets you filter through company resources.
What do you dislike about the product?
I haven't experienced anything that I don't like.
What problems is the product solving and how is that benefiting you?
Glean is super helpful in answering our team questions, and I often utilize to help my team find their answers. It helps me locate company resources quickly as well.
Remarkably Effective for Unified Information Access
What do you like best about the product?
I like Glean because it's fast, easy, and generally accurate. It's impressive that it integrates data from different systems that previously didn't talk to each other, like Salesforce, Slack and Google Workspace, and combines it with public information on the internet. It really does seem to understand our business, and I haven't seen it hallucinate. During the initial setup, even though I wasn't directly involved, it seemed pretty good except for a small issue with the Slack connector, but overall, it's been great.
What do you dislike about the product?
I find it a little bit challenging to stand up an agent. I'd also love to understand how to take it to the next level to have the agents act autonomously and independently, like updating fields on our Salesforce. I'd also love to see it connects with LinkedIn Sales Navigator. It might do these things, I'm just not aware of it yet.
What problems is the product solving and how is that benefiting you?
Glean integrates separate data systems like Salesforce, Google Workspace, and Atlassian, breaking down data silos. This allows me to use contextual information effectively, especially when preparing for sales calls and assessing company fit.
Easy UI, Fast Answers, and Smooth Slack Integration
What do you like best about the product?
the UI is easy to understand and the UX is also good, we integrated glean with slack and it does pretty good job, the performance is also good , it gives faster answers and the pricing is also good, Onboarding is aslo easy,, The AI Models are also good , gives faster replies.
What do you dislike about the product?
The models can be improved, current models are also good.
What problems is the product solving and how is that benefiting you?
We can ask org level questions , it can read the documents and provide the information.
Effortless Answers and Time Savings with Glean
What do you like best about the product?
Glean makes finding answers effortless, I can ask natural questions and get direct, trustworthy summaries without hunting across SharePoint, Outlook, Teams, and docs. It consistently surfaces the right context, which saves me time and reduces back‑and‑forth with teammates.
What do you dislike about the product?
Glean delivers strong value, but better transparency, finer controls over sources, and smoother sharing would make it feel faster and more trustworthy for complex or high‑stakes work.
What problems is the product solving and how is that benefiting you?
By reducing knowledge fragmentation, Glean centralizes answers across our core tools so I spend less time searching and more time executing. It cuts decision latency and ownership ambiguity by quickly surfacing owners, recent context, and past decisions, and combats version sprawl by pointing to the most current source of truth. It minimizes context switching and duplicative work by consolidating research and exposing prior work I can reuse, speeds onboarding to new workstreams by rolling up history and key artifacts, improves stakeholder alignment with shareable, source-backed answers, and boosts meeting efficiency by consolidating relevant updates and links, ultimately accelerating cycle time, reducing reworks, and improving consistency.
One-stop Search Across Slack, Jira, and Confluence
What do you like best about the product?
The ability to search across all our workplace tools (Slack, Confluence, Jira, Gmail, Drive) from a single place saves me tons of time.
What do you dislike about the product?
Sometimes the search results take a few seconds to load, especially for older documents.
What problems is the product solving and how is that benefiting you?
1. Finding information spread across multiple tools (Slack, Jira, Confluence, Gmail, Drive, etc.) without wasting time searching each one separately
2. Breaking knowledge silos — earlier info was stuck in teams or tools, now it’s discoverable across the org.
2. Breaking knowledge silos — earlier info was stuck in teams or tools, now it’s discoverable across the org.
So easy to use and set up!
What do you like best about the product?
The ability to easily access any information across our systems has been super helpful! I like to be able to see all possible options when either looking for information for internal needs OR when I need to share something with a customer. Really has helped me save time when searching or asking someone else.
What do you dislike about the product?
No dislikes at the moment - glean was very easy to install and I was able to start working with it instantly.
What problems is the product solving and how is that benefiting you?
It is helping me find the most relevant content for either myself or my customer. I always try to be proactive when finding material for either myself or my customers but sometimes don't know where to go to find it - this has really helped me save time.
Helps me quickly find the things I need to find!
What do you like best about the product?
I like Gleans homepage. I frequently use it to click on items in the "recent" tab to have easy access to documents that I am working on. I also like that I can look up people in my company along with their tenure, location, reporting chain, etc. Laslty, I enjoy using the gleanbot to quickly find answers to almost everything. I have used other chat AI bots and this is the best one I've seen.
What do you dislike about the product?
My company is very concered about security, so I don't think we are getting the full use of glean because we do not have everything integrated (IE slack and email). This isn't really a glean issue per say, but I wish my company would allow this. Maybe after glean is more tenured and trusted in the market, this will be an option.
What problems is the product solving and how is that benefiting you?
Glean allows me to focus on my job without wasting time tracking down documents or questions that I have.
The best enterprise productivity tool that I've ever used!
What do you like best about the product?
Answers! In a large enterprise, information is scattered across thousands of documents, Slack messages, JIRA tickets and what not. Previously, Glean search used to be a great tool to identify these which in itself saved time) but still one had to spend a lot of time to understand and "glean" the right information out from the results. But Glean Chat totally changed the game, with the ability to provide direct answers, saving hours of work at a time! I ended up using it multiple times daily, getting answers more than 90% of the time.
What do you dislike about the product?
I don't dislike anything about Glean Chat
What problems is the product solving and how is that benefiting you?
The best thing about Glean Chat is that it helps in finding the right answer from millions of internal documents and Slack conversations. It has saved me easily more than 100 hours so far. I also find it fascinating that I can ask questions about specific database table columns and values, and almost always there's a helpful answer available.
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