Glean Work AI Platform

I use Glean Platform as an enterprise search tool and I am a power user of agents, so I mostly use this on a day-to-day basis for random searches that I need to do about a company, a website, or if I need to use canvas with company information included in it. I also use it to create agents and I have a lot of them scheduled, so they're also part of my daily routine.

I have built one agent that gives me an end-of-week review, so whenever I have to do a one-on-one with my manager, I run that, and it sends a summary of whatever I've done to my manager as well as me, so that we can talk about it in our meetings. I also use it to generate next step or going forward emails to send out after our meetings, so those are the two agents that I use on a daily basis.

I have recently started using Glean Platform's Prism as a beta user and I also really like the task section that we have, so it adds a lot to my productivity.

Glean Platform is deployed on-premises in our organization.

In my opinion, the best features Glean Platform offers are workflow agents and autonomous agents, and I have been a power user and I am a fan of these agents.

Workflow agents and autonomous agents are easy to build, taking fifteen to twenty minutes to build an agent, and they can save you up to five hours a week or more. I have built agents that have saved people three days of work and the agent does it in five minutes. Autonomous agents help you figure out things even if you do not know exactly what you're building, so you can give it an overall prompt that works for everything and it figures things out on its own. I have built a few agents that are autonomous and they work really well.

The research in Glean Platform is really good, and if you combine the research's output with any of the agents, it's really helpful.

Glean Platform has positively impacted our organization in a lot of ways; we have had fewer questions in our office hours for most of the things because people prefer using Glean Platform instead of asking people about random things or questions that they have. The first thing they do when they have a query is ask Glean Platform. If Glean Platform cannot answer it, they go to people, so it has reduced a lot in the time and resources people use to cater to internal users or employees, allowing that effort to actually be put into external clients, which saves us a lot of time and effort.

In workflow agents, I would prefer that we do not use AI in every step and instead we have a toggle button or something which can configure whether AI should be used in this specific search field or not, or in this specific node or not, because currently it's using AI in all nodes which sometimes messes up the output.

Some features have been in beta for a long time and they have not been fixed, for example, the loop and other items. I would rather prefer that instead of building new things on the go, we actually work on whatever is already built and people are using, and it's turned into a proper feature instead of it staying in alpha and beta with new features on top of that.

When an agent has more than fifty rows to process, it fails, so if that can be fixed, otherwise, the usage and scalability factor is fine.

I have been using Glean Platform for thirteen months.

Glean Platform is stable in my experience; I have not encountered any downtime or reliability issues.

Glean Platform support has been really helpful, and whenever I have needed help from them or if I have had an issue, for example, at one point, Glean Platform was erroring out a lot and I wanted some support there, so I had a really detailed call with the support team and they solved it right away.

I used an in-house solution at my previous company, and it used to work well, but it was not as well integrated with all the APIs or data sources as Glean Platform is.

Since I have joined, I have built around ninety agents with Glean Platform, and it has saved our organization around twenty-seven hours a week for each user, and it has also positively impacted our ARR.

We have saved up to twenty-seven hours a week in regards to time saving, and we have saved a lot of time, a lot of resources as well as in people, so whatever was done by a team of ten is now being done by a team of three.

I did not evaluate other solutions. Glean Platform was my first choice.

I would say there's a lot you can do in one platform if you get Glean Platform, so you should use Glean Platform more. If you can build agents here, you can build automations here, you can schedule things, you can use it as your Notion notebook, you can use it as your enterprise search tool, and you can use it as your ChatGPT, so it's a very good all-in-one solution. My review rating for Glean Platform is nine out of ten.