Glean Work AI Platform
GleanExternal reviews
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What do you like best about the product?
Simple and it works! Everything accessible when you cannot find it. Clean UI and efficient.
What do you dislike about the product?
It is another tool to manage but not overwhelmingly so.
What problems is the product solving and how is that benefiting you?
All of our content is scattered and it's impossible to find things without searching in glean.
Powerful search tool for internal everything!
What do you like best about the product?
I love that Glean acts like an "internal google search" across all of our company's docs, files, etc. If I remember I saw "something somewhere once" I can actually find it again with Glean! I also find the filters truly valuable, particularly if I know who the document author was or who owns the file or folder. The privacy settings also give me peace of mind that anything I deem confidential will stay that way.
What do you dislike about the product?
So far, I truly don't have any complaints with Glean. It integrates so well into every day use and has so much functionality I haven't even touched yet - I think just my list of "likes" will be growing as time goes on.
What problems is the product solving and how is that benefiting you?
Finding what I need (info, documents, owners, etc) in a timely manner. We use Google Drive for our company files/documentation/everything - and the Drive search is rudimentary at best. Glean makes searching even the most random reference ('I think the document said "cranberries" somewhere in it" and voila, there it is!) so much more efficient and accurate.
Enabling immediate access to materials that come to mind
What do you like best about the product?
I can search for any information within the company from just one search window. It has the ability to share knowledge not only with myself but also with other colleague, and to design flexible access routes to information within the company. The time required to access any information has been greatly reduced.
What do you dislike about the product?
Adding data sources that are not supported requires manual construction using the API, and it would be even more appreciated if this man-hours could be reduced a little more. We are looking forward to more enhanced management functions in the future.
What problems is the product solving and how is that benefiting you?
Reduction of time required to find materials. This was the first step in an effort to make knowledge an asset of the company, rather than something that is kept to oneself.
Easy, simple internal search that almost always returns what I need.
What do you like best about the product?
Shows the most relevant results to my query first and handles many different types of documents and messages. I am confident that whenever I search, I will find what I'm looking for.
What do you dislike about the product?
I think more integrations would be great and the NLP and search analysis could be improved. Also I
What problems is the product solving and how is that benefiting you?
Getting answers to most questions I have to complete my work. My time to find the documentation or message that will unblock me has gone down significantly. I definitely think my performance has increased with Glean.
Easy to use & beyond convenient
What do you like best about the product?
I love how Glean surfaced all the tools we used into one spot. Searching for marketing topics for the quarter emerged so many documents and chats around the topic, all in one spot, rather than searching slack, google drive, etc.
What do you dislike about the product?
This may be how Glean was implemented at my company, but I was not a fan of how it took over my new tab page in Chrome. I had already customized the new tab page to my workflow and quick access to the systems I used daily, and when the Glean update was pushed, it wiped out everything I had created.
What problems is the product solving and how is that benefiting you?
Solved the problem of wasting time searching rather than spending time creating and working. It helped me discover new documentation that I did not know existed. It was a complete game-changer.
Glean rocks
What do you like best about the product?
Glean is the real deal. I leverage Glean on a daily basis, and it's a game changer. It consolidates all the information across corp tools (slack, confluence, google docs) and allows me to quickly search and find information I'm looking. Given that each person has perferences on how to document, it's great to have all of enterpise search unified into a single tool.
What do you dislike about the product?
There are some kinks about search that I'm still getting used to. Glean was integrated a year after I joined my company, and certain older docs appear not to be recommended as results that often. That said, these are usually 5-10% of my searches. The other 90% of my searches end up on the right documents.
What problems is the product solving and how is that benefiting you?
I'd reckon it's saved me 1-2 full days worth of time: chasing down a document, sifting through google chrome history, or pinging colleagues if they were in a thread where we discussed project details. Now, I can independently get context and find answers. The best part is that solutions like Stack Overflow require a push of knowledge into a repo. Glean indexes everything, allowing searches to pull all available information with minimal effort by the person sharing knowledge. Highly recommend this tool!
A massive productivity hack!
What do you like best about the product?
Glean is integrated with other apps, making it easy to navigate internal company resources quickly (Slack, GDrive ...etc). It is also simple to use, responsive, and quick to return results. In addition, the search functionality returns accurate results (just what I needed, when I needed it).
What do you dislike about the product?
The only thing stopping me from integrating with my browser (Chrome) is that the New Tab option could use some work with bookmarks (especially if I have multiple bookmarks or no name).
What problems is the product solving and how is that benefiting you?
As a new hire, it makes onboarding 10000000% easier when you have a centralized place to look for content.
BUY GLEAN
What do you like best about the product?
It is a very intuitive product, which definitely helps you find information across multiple internal products
What do you dislike about the product?
Nothing has really jumped out negatively. We already know where some key feature enhancements are on the roadmap
What problems is the product solving and how is that benefiting you?
make searching for documents, message, information across multiple products much more efficient
I'm hooked on Glean
What do you like best about the product?
There are a lot of products out there that claim to reduce the total amount of time workers spend looking for resources, but Glean is the only one I've come across that walks the walk. Over the last several months, Glean has become an integral part of my daily routine. In a growing company, there is no shortage of product knowledge and resources, but knowing where to look (or even what to look for) can feel impossible. Glean solves this issue. Since it is indexed against our internal company knowledge base, support page, ticketing system, CRM, and document repository, the time I spend searching for information has been cut in half. As a result, I can prep for meetings faster, quickly leverage the institutional knowledge of others at the company (including those who have left), and spend more time working on strategy.
Also, huge shoutout to the success, support, and technical integration teams. Not only do they respond to inquiries in SECONDS, but they are also proactive in helping our team to get the most out of the tool. Having that level of partnership makes a real difference.
Also, huge shoutout to the success, support, and technical integration teams. Not only do they respond to inquiries in SECONDS, but they are also proactive in helping our team to get the most out of the tool. Having that level of partnership makes a real difference.
What do you dislike about the product?
Glean is the first place I go to find anything, and while I encourage my colleagues to take advantage of it as well, consistent adoption on our team could be stronger.
What problems is the product solving and how is that benefiting you?
If it weren't for Glean, I would be pulling my hair out trying to find the resources I need at any given point throughout the day. Not only am I more efficient in prepping for meetings and completing projects, my level of product and company knowledge are far beyond what they would otherwise be at this point in my tenure.
Convenient homepage for access to relevant documents
What do you like best about the product?
Glean provides a customized new tab page on Chrome, which makes it easy to find the documents I need.
What do you dislike about the product?
It would be nice if it could search through Slack and engineering sources like Github.
What problems is the product solving and how is that benefiting you?
Convenient access to the documents and tickets that I'm currently working on.
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