Glean Work AI Platform
GleanExternal reviews
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Very good search
What do you like best about the product?
I use glean every day to search through historical slack messages, JIRA tickets, and Confluence docs.
It's much better than the built-in search.
It also supports custom integrations, which we use to connect several other services to Glean.
It's much better than the built-in search.
It also supports custom integrations, which we use to connect several other services to Glean.
What do you dislike about the product?
Not happy with the permissions they ask for some integrations (they require full admin over gitlab just to index issues and PRs, full read/write over a lot of business websites to install the chrome extension)
Doesn't make me comfortable that they're taking security seriously
Doesn't make me comfortable that they're taking security seriously
What problems is the product solving and how is that benefiting you?
Helps us find things across our company, especially Slack and Confluence
Get what you need when you need it
What do you like best about the product?
Easy one clock searching for anyone or anything related to my company. Incredibly valuable to search across all of our various document and data storage, as well as a variety of other internal tooling.
My favorite feature is just looking up my coworkers and learning about them from Glean. I also like the tenure feature, and use it often as a motivational piece for people who don't realize just how tenured they are compared to the company as a whole.
My favorite feature is just looking up my coworkers and learning about them from Glean. I also like the tenure feature, and use it often as a motivational piece for people who don't realize just how tenured they are compared to the company as a whole.
What do you dislike about the product?
It makes me login to often and that is annoying. It also sometimes ranks stuff very highly in search returns that I think should be irrelevant / bottom of the list.
What problems is the product solving and how is that benefiting you?
Glean makes it easy to find information within my company without having to search 10 different places. I am more productive because I can just type in "FY24 plan" and find all of the related documents people are drafting without me knowing :)
Amazing and intuitive with a lot more potential than meets the eye
What do you like best about the product?
Glean consolidates all our software and apps used within the org and helps search within that to get answers or files without clicking through unnecessarily. The search feature is also fairly intuitive as it recognises most used and most relevant information at the top.
What do you dislike about the product?
Only minor problem is the UI customisation and the ability to edit and change the layout if necessary. I would allow custom images for backgrounds as well as layout configurator.
What problems is the product solving and how is that benefiting you?
When looking up files quickly or needing Slack or Zendesk message/articles, it helps save a lot of time and effort without going through pages of irrelevant information.
It’s convenient
What do you like best about the product?
Fast easy search for things across multiple services in the enterprise.
What do you dislike about the product?
It doesn't add anything I couldn't already do previously.
What problems is the product solving and how is that benefiting you?
It doesn't really. Helps with convenience and speed which is nice though.
Great way to search for info
What do you like best about the product?
An efficient way to search for information across company resources. I'm able to look through google drive, confluence, and other internal pages to find information. Go links are amazing.
What do you dislike about the product?
I think the home profile page could be improved. I don't really like the layout of it. Also I think having a page that shows what my team members specifically are looking at would be helpfu.
What problems is the product solving and how is that benefiting you?
Solving the issue of finding information across resources easily making my work more productive. Adding shortcuts to resources with go links makes me faster also.
Great Experience!
What do you like best about the product?
Super fast search - very relevant results
What do you dislike about the product?
Not much - very good feature set. Very intuitive layout.
What problems is the product solving and how is that benefiting you?
Enterprise search across all documents
Senior IT Administrator
What do you like best about the product?
Very user-friendly product. If you know how to google something you know how to use Glean.
What do you dislike about the product?
While I have not had any issues with the search functionality there have been a few bugs in the UI that I have run into. The team has always been fast to fix them though. It is probably just a byproduct of being in that startup phase.
What problems is the product solving and how is that benefiting you?
It makes everyone just a little more efficient at their jobs and cuts down the time it takes to find information. This is saving the time of not only the person searching but also the ones who get all the questions about where stuff is.
Easy to use - helps me find what I need
What do you like best about the product?
Straightforward user interface... just type what you're looking for and Glean does what I need it to, searching for all types of documents that exist in my company's eco-system.
What do you dislike about the product?
Not sure if this is on Glean but there are often multiple versions of the same document (at least in title) that show up in the search results. Likely a function of people creating copies of the same version. Always curious if there are minor differences between them.
What problems is the product solving and how is that benefiting you?
Helping me find documents that I think exist but have no clue where they live.
Head of Corporate Marketing
What do you like best about the product?
Glean searches across all tools i.e. email, Slack, GDrive making it a one-stop shop and easy to filter when looking for something in particular. It's the first tool of this type I've worked with and overall I've had a positive experience.
What do you dislike about the product?
Nothing to flag so far. It's just about building the habit to use it instead of going to GDrive as a default. Internally our company also just has a number of places to look for resources, but that's more of an "Us Problem" than a Glean problem
What problems is the product solving and how is that benefiting you?
Particularly at a startup there are a lot of docs out in the world that people have created over the years that are duplicative. It's nice to look for something across channels and determine if you need to start from scratch or if there is something relevant that already exists.
Super helpful as a software engineer
What do you like best about the product?
Being able to find internal documentation through a better interface than just "google docs search" is really helpful as well as being able to find slack messages too. Super important for understanding our codebase.
What do you dislike about the product?
I wish that it remembered the last filter I used in a search. I find that jira adds a lot of noise to my searches but it like 2-3 clicks every time I want to disable it.
What problems is the product solving and how is that benefiting you?
It is helping me be a lot more effective at information gathering which is super important as a software engineer. The less time I spend rummaging for information the more time I can be doing activities that are actually useful.
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