Glean Work AI Platform
GleanExternal reviews
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Connecting Search and RAG AI to elevate Knowledge Management and Productivity
What do you like best about the product?
The overall focus of Glean is more accutely focused on the user 'get in and get done', recognizing that search is not a destination, but a means to what the user really wants... the answer. Go links for short urls and quick recognition/recall, collections to create logical grouping and drive ownership and good points for data owners to currate content.
The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)
AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.
The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are.
The verification system is another offering that demonstrates the understanding that as we move foward with knowledge management and AI, garbage in IS garbage out and companies need to address it with easy to manage and use user interfaces that favor clarity and ease (again, lets make life easy for users to encourage useful and frequent updates)
AI Apps are a game changer, the best company SME (Subject Matter Experts) are constrained on time and access so building an app that your best can keep updated and fed means your users can always have an SMA (Subject Matter AI/Assistant) on point and ready 24x7.
The support staff is engaged and interested in helping to build a better experience, while doing their best to help us understand where things are headed and why they are the way they are.
What do you dislike about the product?
Search would be improved with greater sorting capabilities, right now relevance (which is not clear to the user) is the main factor but it would be a relative easy addition to allow users to SORT BY date (Z-A or A-Z)
People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context
Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.
Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads.
People, while hooked to identity management lacks some flexibility in manual overrides to deal with some user situations with off shore, contractors etc leading to some odd results or missing context
Generative AI is still new and transforming at speed and scale. Keeping up with that pace of change is a significant challenge. Glean seems to struggle with completeness vs accuracy as the development team works out how to contend with how much data the backend LLMs can accept and not miss context or material.
Analytics is a little inflexible but nothing that cant be fixed in the UI. Though you can download the CSV file and slice and dice however you wish, simply setting date ranges and getting clearer indicators that could help drive adoption or be useful reports to more easily email to department leads.
What problems is the product solving and how is that benefiting you?
Knowledge discovery and enablement which unlocks producitivity. With an active statistic showing that users spend almost 2 hours of a normal day simpling looking for the information and personnel they need to get work done, anything we can do to reduce that time puts users back to producitive work or provides greater opportunity for work/life balance.
Great for searching over multiple platforms
What do you like best about the product?
Easy to use, combines search results across google drive, slack, etc. I use glean everyday.
What do you dislike about the product?
None to report at the moment, perhaps integrations with other technologies that we use
What problems is the product solving and how is that benefiting you?
Allows me to search all company files, chat threads, etc to find everything related to a given topic without having to log in to each program individually
Best way to find internal information
What do you like best about the product?
Better search capabilities than even product-specific search functionalities (e.g. Google Drive searchbar). That combined with the ability to view multiple information sources make using it a no-brainer.
What do you dislike about the product?
Integrations with various products can occasionally stop working unexpectedly.
What problems is the product solving and how is that benefiting you?
Finding internal documentation, getting context on new tasks quickly
Glean is helpful, but sometimes inaccurate
What do you like best about the product?
Glean is very convenient to use, since I can just open a browser tab and type immediately.
What do you dislike about the product?
Sometimes the search results aren't quite what I was looking for, since the resources are so broad.
What problems is the product solving and how is that benefiting you?
Glean helps me find information quickly.
Great Business Search Engine!
What do you like best about the product?
Glean consolidates most platforms my org uses for analytics, resources, and more. The UI is simple and straightforward and saves immense amounts of time wasted on searching one by one across different tools.
What do you dislike about the product?
This may be an issue with mine or the org's settings, but Glean does require me to log in quite frequently, which is a tad bit time consuming. I would appreciate longer timeout intervals.
What problems is the product solving and how is that benefiting you?
Glean lets me search for what I'm looking for in one consolidated space, in lieu of searching across multiple platforms. It reduces overlapping information across systems and saves time for users.
Easy to use
What do you like best about the product?
I can find all the information I need in one place. There is one source of truth where I can search for anything in my organization. Making it easy to use while saving me time.
What do you dislike about the product?
Sometimes when I open a new browser, it does not open to Glean; it opens just to chrome, even though I have glean installed. That would be my only complaint, everything else about it is great.
What problems is the product solving and how is that benefiting you?
We have information in process and product in multiple different places. So Glean acts as a source of truth where we can search in one place to find information. Almost like an internal search engine.
Glean Review in SaaS setting
What do you like best about the product?
Easy to search for resources across all repositories. Pulls up a ton of helpful content in seconds that have been created by other employees.
What do you dislike about the product?
Separate tab is needed for the search. At least this is how I've used it. A Chrome plug in would be helpful.
What problems is the product solving and how is that benefiting you?
Helps me find the content I need to best serve customers and reduces the amount of time I spend searching for that content across all of our tools.
Excellent experience using Glean
What do you like best about the product?
The product , interface , search capability
What do you dislike about the product?
Nothing i can think of. May be if there is an app for Glean.
What problems is the product solving and how is that benefiting you?
Searching accross multiple channels using one platform
One-stop shop for all my company-related search!
What do you like best about the product?
It creates a specific space for my company-related material, whether it's customer-facing decks, technical resources, or internal resources for HR-related document. I frequent Glean as my first stop shop when I begin my research.
What do you dislike about the product?
I think the AI algorithm could be improved to get more similar matches for my search items. Sometimes, I find irrelevant material for my search item, and am having to filter it out.
What problems is the product solving and how is that benefiting you?
Glean is solving the problem around finding my company-specific resources as my first place to find appropriate information when stumbling upon an area I am not yet familiar in.
Glean makes it so easy to find what I need
What do you like best about the product?
Glean is such a great tool when you need to find information or documentation, especially at remote companies. I'm able to search using a few keywords (like an internal google-style search) and results return that are filterable by type (Salesforce record, GDrive,Hubspot, Slack)
What do you dislike about the product?
You do have to re-login more than I'd like, not always convenient for quick/easy searches. I'd really like if Glean had more advanced filters to help me find what I need faster
What problems is the product solving and how is that benefiting you?
Glean is helping to solve the problem of too much noise in our documentation. I work at a remote-first company so it can be really hard to navigate all of the great documentation and different content my team has available. Glean also helps act as a shortcut when it comes to searching company accounts/users - instead of needing to open up Salesforce or your CRM, you can just drop the contact name in Glean and it will show everywhere that company appears within the company's tech stack.
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