I am helping a customer to evaluate Palo Alto IoT Security and Cloudflare solutions. Additionally, I am a partner with Zscaler and work with Zscaler Private Access (ZPA) for secure access to private networks and VPN replacement.
Zscaler Private Access (ZPA)
Zscaler, Inc.External reviews
141 reviews
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External reviews are not included in the AWS star rating for the product.
Enables secure and reliable network access while offering a wealth of features
What is our primary use case?
What is most valuable?
Zscaler Private Access (ZPA) is the most mature compared to other vendors in terms of features and stability. It has been in the market for a while, resulting in more features compared to other vendors. It effectively provides security and zero trust network access.
What needs improvement?
The price is a concern as it increases every year and becomes more expensive, driving customers and other vendors to look for alternatives.
For how long have I used the solution?
I have been dealing with Zscaler Private Access (ZPA) for more than five years.
What was my experience with deployment of the solution?
The initial setup is easy, but the production implementation can be complex.
What do I think about the stability of the solution?
Zscaler Private Access (ZPA) is stable and one of its advantages.
What do I think about the scalability of the solution?
Scalability is good with Zscaler Private Access (ZPA).
How are customer service and support?
The level of support used to be good but is now decreasing. It is not improving. I would rate support around four out of ten points.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
Pricing is a concern as it increases every year, making the solution more expensive for customers.
Which other solutions did I evaluate?
The comparison involves Palo Alto IoT Security, Cloudflare, and Zscaler Private Access (ZPA). Network security solutions like zero trust options such as Zscaler and Cloudflare are considered.
What other advice do I have?
In terms of product, I rate Zscaler Private Access (ZPA) eight to nine out of ten.
Ensures secure and seamless remote access to applications and resources
What is our primary use case?
The main use case is to access the local network or the customer network, the servers, and applications. This is the primary use case for Zscaler Private Access (ZPA) as we use it. Additionally, we use it to access cloud resources such as Microsoft Azure, as it's the easiest and most secure way to access these servers.
What is most valuable?
Zscaler Private Access (ZPA) is much more secure than VPN because users are only allowed to access specific applications rather than the whole network. The seamless operation ensures users don't experience any issues or the need to sign in separately. It's very comfortable to use, especially with remote work, as there is no difference whether users are in the office or working from home.
What needs improvement?
The rollout process could be much easier, and the configuration of identity providers like Azure is more complicated than with other zero trust network providers. This can be a pain point. Additionally, the software rollout process needs improvement as it requires knowledge of Linux command lines.
For how long have I used the solution?
We have been working with ZPA for about four to five years.
What do I think about the stability of the solution?
Zscaler Private Access (ZPA) is highly stable, and I rate it ten out of ten.
What do I think about the scalability of the solution?
I rate the scalability of ZPA as ten out of ten because it's a cloud service and can scale as needed.
How are customer service and support?
The technical support for ZPA is excellent, rated ten out of ten. We have a perfect support system, and they are always helpful.
Which solution did I use previously and why did I switch?
We started using ZPA because it was the leading solution on the market, although we reviewed other options.
How was the initial setup?
The initial setup is rated as three out of ten because it involves Linux and command lines, making it relatively difficult.
What about the implementation team?
One person is usually enough for deployment, depending on the time slot available. We conduct onboarding workshops to define use cases and server access needs.
What's my experience with pricing, setup cost, and licensing?
The pricing of ZPA is rated five out of ten, which I consider to be in the middle. I believe it is justified for the capabilities provided.
Which other solutions did I evaluate?
We reviewed other solutions, but Zscaler offered much more features and configuration options tailored to customer needs.
What other advice do I have?
ZPA is rated eight out of ten due to deployment complexity, but it's a very good solution overall.
User access is simplified and secured through central core functionalities
What is our primary use case?
We currently have two specific use cases for Zscaler Private Access (ZPA). Firstly, we use Azure Virtual Desktops (AVD), and the ZPA proxy facilitates user access to the internet. Secondly, we replaced our BlueCoat proxies with the ZPA solution in our server environment, directing their internet traffic through it.
What is most valuable?
The simplicity and logical structure of Zscaler make it easy to use and administer. It allows grouping, enabling en masse access conveniently. Unlike the BlueCoat proxy, which was more prescriptive and individual-focused, Zscaler offers group access. Additionally, Zscaler's modern tools enhance the network architecture by passing everything through a central core of security, ensuring everything is secure before accessing the internet.
What needs improvement?
Zscaler restricts customization, allowing a maximum of 256 customizable rules. This limitation is a drawback, as there are times when more customization is needed.
For how long have I used the solution?
I have been using Zscaler ZPA for a couple of years.
What was my experience with deployment of the solution?
The deployment took about three months, which was partly due to our slow work process and coordination with a third party. While Zscaler was not solely responsible for this duration, there were times when the documentation was insufficient, requiring us to react and fix issues.
What do I think about the stability of the solution?
There have been no stability issues since we cut over in mid-December. The solution is resilient, and we have not encountered any problems.
What do I think about the scalability of the solution?
Scalability is not a problem at all. It works well and fits everything we need, earning a score of ten.
How are customer service and support?
Zscaler’s customer service is quite good. They were available whenever needed and maintained regular contact with us. Even though achieving perfection is difficult, their support is commendable.
Which solution did I use previously and why did I switch?
We previously used various Broadcom products, including BlueCoat proxies and Symantec EDR capabilities, for the last five years. However, we switched to different vendors and moved our endpoint protection to Microsoft Defender and proxy solution to Zscaler due to the older, clunky nature of the previous solutions.
How was the initial setup?
The initial setup was fairly simple, with a rating of seven or eight. However, not all explanations were clear, and the documentation sometimes lacked detail, causing us to pivot around certain issues.
What about the implementation team?
Our backend team of three or four people works intricately with the solution. The implementation involved our team and some third-party involvement, which contributed to the deployment duration.
What was our ROI?
It’s difficult to gauge the ROI accurately due to transitioning from a large, all-encompassing contract with Broadcom. While the Zscaler deployment saved us from renewing an expensive Broadcom contract, isolating the financial impact specifically on Zscaler is challenging.
What's my experience with pricing, setup cost, and licensing?
The pricing is reasonable, falling at around a three or four. The costs for licensing were minimal relative to other solutions.
Which other solutions did I evaluate?
I can only compare Zscaler with Broadcom solutions. We faced issues with Broadcom's WSS, and while BlueCoat was effective, it was an older, more prescriptive solution. The modern, SaaS nature of Zscaler offers a better alternative.
What other advice do I have?
I recommend ZPA to other users for its ease of use and support. However, the universal external IPs from Zscaler can be a pain because traffic could emerge from any of over 700 IPs, requiring ZPA or additional infrastructure to manage. I rate the overall solution a 9 out of 10.
Zscaler Private access
What do you like best about the product?
It is smooth and high secure which increases your reliability to the website.
What do you dislike about the product?
Need some improvements in website speed as well frontend.
What problems is the product solving and how is that benefiting you?
The most impressive thing about Zscaler is smoothness and uder friendly.
Passwordless access and network issue resolution improve vendor connection
What is our primary use case?
We do not manage the vendor machines. We provide them with a passwordless solution. Multiple tenants are enabled on the vendor's machines from their organizations. Accordingly, they connect to both Zscaler and their own environment. We provide limited access to servers and use privileged remote access or browser access when needed.
What is most valuable?
Zscaler Private Access helps by resolving network choke issues, allowing application access from public networks without needing to integrate with internal networks. We provide browser and privileged remote access for vendors without managing their machines. The deployment of app connectors through MLA eliminates duplicate rules and policies.
What needs improvement?
One area for improvement is setting posture profiles for vendor machines. It's not yet enabled by Zscaler, however, it is in the pipeline.
For how long have I used the solution?
I have been working with Zscaler Private Access for more than six or seven years.
What do I think about the stability of the solution?
Due to posture setting issues, I rate the stability as eight out of ten.
What do I think about the scalability of the solution?
Scalability is ten out of ten as it's effective and expansive.
How are customer service and support?
Customer service and support are rated seven or eight out of ten, needing improvement in quality and response time.
How was the initial setup?
The setup process is simple if approached appropriately. It involves understanding use cases, reviewing customer feedback, and planning project execution geolocation-wise.
What's my experience with pricing, setup cost, and licensing?
Although the solution is costly, its features justify the price for securing the organization from various access types. Competitors with lower pricing exist.
Which other solutions did I evaluate?
Netskope is a competitor product to Zscaler.
What other advice do I have?
Overall, I rate Zscaler Private Access as nine out of ten.
The solution is more suitable for enterprise-level companies because of its cost.
Secure and seamless access to applications and data
What do you like best about the product?
From a security and IT standpoint, it helped 6sense to be more secure and efficient when it comes to wireless connectivity. It very easier to use and frequency of use is regular with multiple number of features.
What do you dislike about the product?
The implementation and integration part was little bit difficult and took time to sync with the data. Although customer support was prompt to respond to all the issues.
What problems is the product solving and how is that benefiting you?
It is providing secure network environment and providing wireless secure access to applications without connecting to 6sense network.
Zscaler Private Access Review
What do you like best about the product?
Zscaler Private Access (ZPA) provides us with a seamless and secure connection to private applications without using a VPN service. It uses to zero trust model to achieve this secure connection.
ZPA has a vast global network consisting of multiple data centers, making it easy to connect and use the application smoothly with seamless on frequent use of the application.
ZPA is easy to implement with your cloud or on-premises hosted application as it does not require any hardware installation.
ZPA has several features like customizable policies by administrators, support for legacy systems, and comprehensive security features.
ZPA provides API support that makes it easy to integrate with the existing tools and workflow.
ZPA has good and very helpful customer support that is available 24x7 to help there end client.
ZPA has a vast global network consisting of multiple data centers, making it easy to connect and use the application smoothly with seamless on frequent use of the application.
ZPA is easy to implement with your cloud or on-premises hosted application as it does not require any hardware installation.
ZPA has several features like customizable policies by administrators, support for legacy systems, and comprehensive security features.
ZPA provides API support that makes it easy to integrate with the existing tools and workflow.
ZPA has good and very helpful customer support that is available 24x7 to help there end client.
What do you dislike about the product?
The cost of the service is one of the major factors that cause an issue for some growing businesses.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access are replacing the traditional way to use private application using VPN by there zero trust architecture that help to make secure and yet a seamless connection with application.
Helpful Tool for Secure Application Access
What do you like best about the product?
Zscaler Private Access is easy to use once it is set up properly. It provides secure access to internal applications without using a traditional VPN, which makes remote work smooth and reliable. The tool works well on a daily basis and handles access control neatly. It integrates well with other security and identity tools, and customer support is helpful when we raise tickets or need clarification.
What do you dislike about the product?
The initial setup and implementation can be a bit complex and time-consuming, especially for first-time users. Sometimes troubleshooting issues takes longer than expected. Also, the pricing feels on the higher side and some advanced features require additional configuration knowledge. Improving documentation and simplifying setup would make it easier for new teams.
What problems is the product solving and how is that benefiting you?
Zscaler Private Access solves the problem of giving secure access to internal applications without using a VPN. Earlier, VPN access was slow and sometimes unstable, especially for remote users. With Zscaler, users can connect safely from anywhere without exposing the network. This has improved security and also made access faster and more reliable for daily work. It reduces dependency on VPN and helps the IT team manage access more easily.
"Zscaler Private Access: A Secure and Scalable Zero Trust Solution"
What do you like best about the product?
What I like best about Zscaler Private Access (ZPA) is how it makes remote access both secure and seamless. Unlike traditional VPNs, ZPA doesn’t expose the network, so users only connect to the apps they’re authorized for, which greatly reduces security risks.
What do you dislike about the product?
Sometimes, there can be a bit of lag when connecting to certain apps, especially if the network isn’t optimized. Also, the cost can be a little high, which might not be ideal for smaller businesses.
What problems is the product solving and how is that benefiting you?
VPN headaches Replaces clunky, insecure VPNs with faster, direct app access.
Reviewing Zscaler Private
What do you like best about the product?
The zero trust policy and the cloud native architecture of Zscaler is a great option to have. Besides it also allows to use VPN but overcoming Limitations of the tradition VPN by allowing specific application only
What do you dislike about the product?
The thing that make Zscaler unappealing is its cost . Also sometimes things are a bit complex to do.
What problems is the product solving and how is that benefiting you?
Its helpling to handle the secure authentication we required and while also giving us the access to applications via VPN
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