We are using secure remote access for internal applications, and that's why we are using Zscaler Private Access (ZPA) now. I work with Zscaler Private Access (ZPA). I use it just for the VPN functionality.
Zscaler Private Access (ZPA)
Zscaler, Inc.External reviews
141 reviews
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Enterprise Solution for Application and Web Access
What do you like best about the product?
I like that you can block access to non-approved applications and websites. I like that Zscaler has preset groupings of sites and applications that makes blocking categories of applications and sites easier.
What do you dislike about the product?
The Zscaler agent service on my local computer often disconnects at random times and sometimes requires a restart of my computer to re-connect.
What problems is the product solving and how is that benefiting you?
Zscaler prevents our users from connecting to suspicious or malicious applications and websites and prevents them from downloading suspicious files.
Review on Z Scaler
What do you like best about the product?
What I appreciate most about Zscaler is its always-on security feature, which protects me continuously without causing any slowdown to my internet speed or browsing experience.
What do you dislike about the product?
Occasionally, there are connectivity problems with certain websites and internal applications, which can disrupt the workflow.
What problems is the product solving and how is that benefiting you?
It offers seamless and secure access to internal company applications without the need for a VPN, eliminating the inconvenience of multiple logins. As a user, I appreciate how it allows me to quickly and reliably access resources from anywhere, all while maintaining strong security.
ZSCALER - Review
What do you like best about the product?
It is easy to use and helps to prevent the unwanted sites access at workplace.
What do you dislike about the product?
Have faced login error at multiple times and internet access gets blocked until we login.
What problems is the product solving and how is that benefiting you?
It has helped the use of company apps without using the VPN and it is secure which prevents the hacker from accessing the data.
A great solution for managing communication and access at administrative level
What do you like best about the product?
In the company where I work is used to allow or deny communications of the equipment with the local network, it also maintains filters so that navigation is safe and is kept within the allowed parameters
What do you dislike about the product?
The interface is complex, not at all intuitive.
What problems is the product solving and how is that benefiting you?
The main problem is information security, high levels of security are maintained in the information that is handled and it must be totally safe to open pages with data and prevent pages, people or companies from wanting to access valuable information
Best ZTNA solution to achieve digital transformation
What do you like best about the product?
Easy Integration with multiple identity providers, including Microsoft AD, Entra ID, Google, Okta, and Ping. And it supports both SAML and SCIM provisioning methods.
Quick Connectivity through the Client connector and multiple data centres available in different regions, we can select the nearest based on user and Application availability.
Some features, like Source IP Anchoring(SIPA) and Nano log Streaming Services, will really help to address special use cases.
We can raise a support case from the tenant, and the response from the TAC team is timely and effective.
Quick Connectivity through the Client connector and multiple data centres available in different regions, we can select the nearest based on user and Application availability.
Some features, like Source IP Anchoring(SIPA) and Nano log Streaming Services, will really help to address special use cases.
We can raise a support case from the tenant, and the response from the TAC team is timely and effective.
What do you dislike about the product?
It is expensive to compare with a VPN solution, and it requires an additional subscription to utilise some features like NSS and SIPA.
What problems is the product solving and how is that benefiting you?
No complexity to connect apps- Private applications are hosted in differnt on-prem datacenters and clound environments, without doing any changes in network architecture, easily connect applications via App connectors.
Secure way of connect- Application & datacenter network details are not publicly accesble/hosted, there is no direct connectivity between end device and Applications. Appications connected with App connectors, and App connectors accessble via Client connector only.
IP requirement- In some use cases, client applications only accessble via corporate public Ip, by deploying SIPA, we have access client application via our own IP not through Zscaler cloud IP.
Secure way of connect- Application & datacenter network details are not publicly accesble/hosted, there is no direct connectivity between end device and Applications. Appications connected with App connectors, and App connectors accessble via Client connector only.
IP requirement- In some use cases, client applications only accessble via corporate public Ip, by deploying SIPA, we have access client application via our own IP not through Zscaler cloud IP.
I have used zscaler at work for the past few months.
What do you like best about the product?
I don't really like zscaler that much at all.
What do you dislike about the product?
I do not like how random it is and how it comes up at the worst times
What problems is the product solving and how is that benefiting you?
I guess it helps keep our computers safe
Ensuring seamless VPN connectivity while needing better troubleshooting support
What is our primary use case?
What is most valuable?
The best advantage of the product is that it is always on as a VPN, which gives us much more functionality. It is basically easy to use and easy to configure. The solution for Zscaler Private Access (ZPA) is seamless for this.
From a visibility perspective, they have added more content features where we can see security and other aspects through available dashboards. That's the only notable addition, plus they are implementing the overall security architecture of tenants, which gives much more information to work with.
What needs improvement?
The only room for improvement is the troubleshooting problem with iPhones as of now.
The review should be anonymous; there should not be any personal or business details given. Both should be anonymous.
For how long have I used the solution?
I have been using it for around four or five years.
What was my experience with deployment of the solution?
The installation and deployments are straightforward; it is just a two-liner process. There is something in the documentation that might need changes, but it's pretty straightforward.
The documentation has to be perfect as it has not been updated for a long time. They need to update it based on the latest version and the commands we use.
What do I think about the stability of the solution?
The solution is stable enough.
What do I think about the scalability of the solution?
We are using cloud services, but I am not sure about the scalability specifically.
Based on the limited users, this is perfectly fine since we are using only one box, and we haven't faced many issues with that.
How are customer service and support?
I am not happy with the technical support from Zscaler Private Access (ZPA), particularly in India, where reachability is an issue with salespersons. Sometimes we need to reach a salesperson to get issues resolved, especially for mobile problems we're still facing. We lack specific root causes, and it's tough to relay information to users, considering multiple contributors such as phone numbers and internet service providers. We need more visibility on what problems users are facing with reachability.
I would rate technical support six points out of ten.
Which solution did I use previously and why did I switch?
I have not used any other VPNs apart from Zscaler Private Access (ZPA).
What was our ROI?
I see some ROI in the product. Since we have a very small team, the ROI is around 20% to 30%. I would say 30%.
What other advice do I have?
I am not using AWS Backup anymore since we spoke almost two years ago. I have a backup solution managed by another team, and there's a discussion about AWS for backup. I am responsible for the IT security part only.
I do not work with popular vendors such as Palo Alto or Fortinet, as my primary domain is Check Point, and it's all about security. I use Check Point for this purpose. I do not work with the product ZoneAlarm. We use only a specific firewall from Check Point and utilize only the firewall. We are not using Check Point CloudGuard Web Application Firewall; we are using a normal firewall, the Firewall as a gateway. The name of the product is Check Point Firewall Gateway.
I am not using a web gateway. We do not use products such as Harmony or Harmony Browse. I am using a VPN from Cisco for endpoint protection. I am not using the cloud firewall from Zscaler Private Access (ZPA). I am not working with Zscaler B2B or ZTNA as a service.
From a troubleshooting perspective, we face an issue with iPhones affecting about 10% of users. Even when we provide logs, they are not able to figure out what exactly is happening. It's not possible for users to collect logs each time, and this is a peculiar problem happening with 10 to 15 users.
The operational flexibility is very effective; there are no problems, and I did not have any issues with that. The solution is affordable, but there are other parts that could add much more information, which may not be useful for us at the moment, making it a bit expensive. There is also a China-specific solution, which is really expensive.
I agree to share my details with the Zscaler vendor. I do not want to be a reference for Zscaler Private Access (ZPA).
On a scale of 1-10, I rate this solution a 9.
Seamless and Secure Zero Trust Access for Remote Users
What do you like best about the product?
What I like best about Zscaler Private Access is how easy and secure it makes remote access. There's no need for a VPN, and users get fast, direct access to only the apps they need. It just works in the background, and we get better control and visibility without slowing anyone down.
What do you dislike about the product?
Some time during new changes, it become very slow for user to access and we have heard a few complaints and escalation.
What problems is the product solving and how is that benefiting you?
It helps us move away from traditional VPNs, which were slow and hard to manage. It solves the problem of giving users secure access to internal apps without exposing our network. Now, users get faster, safer access from anywhere, and we have better control, visibility, and fewer support issues.
Enables seamless management and secure access to internal networks
What is our primary use case?
Our use case for Zscaler Private Access (ZPA) is that it provides Private Access.
Zscaler Private Access (ZPA) means allowing users access to the internal network in AWS in a secure way.
I use Zscaler Private Access (ZPA) to secure remote access to internal applications.
What is most valuable?
The most valuable feature of Zscaler Private Access (ZPA) is the ability to manage access with policies, all in one, which provides our security team the ability to provide the required permission for each team, and also visibility. If something goes wrong, I have a very friendly UI to see what's going wrong, why the user is blocked, or what the issue might be.
Zscaler has allowed an easy, secure way for us to access our internal resources from outside.
Its effectiveness for my organization is mainly security, as users can access those applications only if they have the permission to go through Zscaler.
Zscaler has helped with operational flexibility because when a new employee starts, it's very easy to give them the required permissions. Everything is managed in an Active Directory or Okta in our case, and it's very easy to have the user ready to start working with just a few clicks.
What needs improvement?
Zscaler Private Access (ZPA) is a very good product, though there are some areas for improvement.
The solution is not scalable; we deploy it in a high-availability environment, but it's not automated. We need to deploy it and ensure it will be available in two different Availability Zones, but it's not something that can be done with automation, such as auto-scaling.
I would appreciate seeing dynamic scaling implemented because it would be beneficial if an instance goes down to automatically start another one.
For how long have I used the solution?
I have used Zscaler Private Access (ZPA) for a minimum of two to three years.
What was my experience with deployment of the solution?
When we tried to deploy it, the first thing it indicated was that we were not subscribed, so we subscribed, and then the product was available for us.
What do I think about the scalability of the solution?
The solution is not scalable; we deploy it in a high-availability environment, but it's not automated. We need to deploy it and ensure it will be available in two different Availability Zones, but it's not something that can be done with automation, such as auto-scaling.
Regarding auto-scaling or dynamically scaling, I am not familiar with this capability if it exists as a new feature.
How are customer service and support?
I have not worked with customer support, as our IT department takes care of anything that isn't working and requires support.
How would you rate customer service and support?
Positive
How was the initial setup?
The deployment process is actually very easy; we manage it with Terraform, so we are deploying the instance, activating it, and it's ready to go.
After we have the Terraform set up, it takes just minutes to deploy.
What other advice do I have?
I do not use the micro-segmentation feature.
I'm not exposed to the pricing, so I cannot give feedback on that as I'm just a technical DevOps person deploying it.
Zscaler has helped to manage complexity and cost compared to traditional network architecture.
On a scale of 1-10, I rate Zscaler Private Access (ZPA) a 9.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Security features improve while response time needs attention
What is our primary use case?
I worked with these organizations for implementing Secure Service Edge and SASE solutions, including Cloud Access Security Brokers, such as Netskope and Zscaler.
Zscaler and Netskope are the main solutions I work with for various use cases.
Based on my experience, I have worked at the enterprise level only, for large companies such as banks and financial institutions that are transitioning from traditional solutions to new secure service edge solutions.
What is most valuable?
Zscaler has three components. Specifically, Zscaler Internet Access for secure web access, Zscaler Private Access (ZPA) that is a replacement of traditional VPN solution for securely accessing internal private applications without giving access to the whole network. It works by giving access to the particular application the user wants to access, and it checks numerous factors before granting access to the particular application, including posture checks, authentication, and authorization. Zscaler Digital Experience is a monitoring tool that monitors all application performance, network performance, and more. It helps us troubleshoot issues in a very short time.
When discussing Zscaler Private Access (ZPA) mainly, it is very helpful as a replacement for traditional VPN. In traditional VPN, we used to give access to the whole network, which increased attack vectors. Zscaler Private Access (ZPA) is more secure than these particular VPN solutions. We have implemented this solution for enhanced security. As a cybersecurity professional, I approach these answers from a security perspective.
Micro-segmentation, authentication, and authorization are key features in Zscaler Private Access (ZPA). We can implement role-based access and limit user access by creating different groups. For example, if the HR department needs access to only HR applications, we can create specific groups with appropriate access levels. This segregates access and makes it more secure. They also provide features such as browser isolation, which creates a separate browser when users are accessing content, thus creating an isolated environment to prevent attacks.
They provide integrations with various other security tools. The solution utilizes AI capabilities for various detections and responses. The solution has inbuilt AI for all detection capabilities.
What needs improvement?
Sometimes the team takes more time to provide responses on certain issues, which is why I do not rate it a perfect 10 out of 10.
For how long have I used the solution?
Overall, with Zscaler, I have worked for around five years, and particularly with Zscaler Private Access (ZPA), I have three years of experience.
What was my experience with deployment of the solution?
The deployment took approximately six months.
What do I think about the stability of the solution?
Sometimes connection errors occur when users are unable to connect to the particular cloud.
These connection errors started occurring post rollout, not just during the implementation.
What do I think about the scalability of the solution?
For small and medium enterprises, it will be too expensive.
How are customer service and support?
I have worked with the Zscaler technical team.
I would rate them around eight as they were pretty good.
Which solution did I use previously and why did I switch?
The traditional solutions were still in use when we migrated to the current solutions. The migration process required extensive documentation and multiple testing phases.
What's my experience with pricing, setup cost, and licensing?
Prices for Zscaler Private Access (ZPA) are higher than traditional solutions, but it provides enhanced security.
What other advice do I have?
Product-wise, I would give Zscaler Private Access (ZPA) a seven. The overall rating for the solution is eight out of ten.
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