Easy to Use and Deploy—Changes Live in Minutes
What do you like best about the product?
It’s so easy to use and deploy. I like that we can get requests and deploy changes within minutes.
What do you dislike about the product?
This isn’t really about Jamf. We have slow WiFi and network, so we are constantly dealing with computers and check in times.
What problems is the product solving and how is that benefiting you?
It’s helping me manage Macs. We get requests to do x and y. In most cases, Jamf can do it.
Efficient Device Management with User-Centric Features
What do you like best about the product?
I really like the return to service workflow with Jamf, especially for our flex staff nurses. I believe Jamf understands customers' needs and will pivot and make changes specific to workflows efficiently. Unlike other MDM manufacturers like Microsoft and Workspace ONE, Jamf doesn't take a very long time to implement changes. The integration with our shared iPhone management, Microsoft Teams, and the use of the return to service app along with Jamf Setup have addressed the problem of shared devices effectively. The process of nurses taking devices off the charger, logging into Jamf setup, setting a passcode, and then resetting the phone by tapping the return to service app at the end of their shifts ensures the device is ready for the next user. Without this workflow, I don't think we could provide the same number of applications to the nurses. I recently started using Jamf Mobile Assist to incorporate a QR code in our shared device workflow, which helps if a nurse forgets to sign out, as it can send the return to service by scanning the device's unique QR code.
What do you dislike about the product?
I think reporting capabilities could be improved. It would be great to have a radio button next to a configuration profile in the devices list view to be able to remove it on demand, and the same with an app, rather than using an exception or an exclusion in a smart group.
What problems is the product solving and how is that benefiting you?
Jamf solves the problem of managing shared iPhones by allowing our nurses to log in, use the devices, and reset them for the next user with the return to service app, enabling us to offer more applications.
Very Secure, Reliable Uptime, and Great Support
What do you like best about the product?
its very secure and does the job well. Its downtime and support is also very good. Impressive
What do you dislike about the product?
its feels very secure and i like the support offered.
What problems is the product solving and how is that benefiting you?
Secure connection to our org employees
Simple UI, Smooth Microsoft Integration, and Easy Deployment with Jamf
What do you like best about the product?
The UI is very simple. It integrates really well with Microsoft (we use CA policies). Pricing is a little high compared to other MDMs but their support and overall familiarity among other Mac admins makes it easy to deploy / get help on if you're stuck. Jamf Connect is a great tool if you need password sync of local account with user's work account.
What do you dislike about the product?
Bringing new features used to be an issue but with Blueprints this has become better as it brings new policies Apple brings quicker. Overall pricing could be better but thankfully we've been able to convince leadership to use Jamf.
What problems is the product solving and how is that benefiting you?
Managing our devices has become very simple for us. We're able to quickly deploy or lock down settings on our end for a smooth end user experience.
Fast, Consistent Hardware Deployments with Jamf
What do you like best about the product?
It enables me to deploy hardware to end users quickly and consistently.
What do you dislike about the product?
Very little! I haven’t come across any instances where Jamf has gotten in the way
What problems is the product solving and how is that benefiting you?
Streamlining the deployment process for Macs and mobile devices
Effortless Device Management with Security
What do you like best about the product?
I appreciate that Jamf offers easy management of devices and combines both security and management in one place, which makes things much simpler. The initial setup was very easy, and as a consultant, this is incredibly beneficial for my customers ranging from 50 devices to thousands.
What do you dislike about the product?
Naming a Mac computer during pre-stage enrollment. Other vendors have this feature.
What problems is the product solving and how is that benefiting you?
I find Jamf allows easy management of devices in one place, combining security and management features effectively.
Focused on improving patch control while identity integration has supported secure macOS automation
What is our primary use case?
My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or tvOS. I am specialized in macOS and understand how its structures and API calls can be used for customization within MDM. I write custom P lists using JSON schema for multi-stage configuration changes for the operating system, as well as zero-touch enrollment and control through scripting. With a decade of experience in macOS, that is my strong point.
While I would not say I particularly favor Jamf Pro, I understand that the operating system's features and abilities greatly influence its effectiveness with MDM solutions. Jamf Pro was the first MDM solution to work with macOS in daemon form, continually checking in from the server to devices. Previously, communication only occurred via APNS, which limited management capabilities. The daemon setup allows for constant checking and configuration pushing, greatly benefiting large deployments and automation efforts. Many MDM solutions today still lack this capability.
Regarding the self-service feature, I note that Jamf Pro recently released Self-Service Plus, integrated with compliance and identity control. Currently working with a banking organization, I prefer hands-on experience, but the described features seem top-notch and aligned with security solutions. It reflects their understanding of rapidly changing infrastructure.
What is most valuable?
I had AWS cloud configuration with Jamf Pro at Cognizant, but the organization prefers licensed-based SaaS operations instead of maintaining instances. In some banking sectors, if Jamf Pro completes its security audits and SOC audits, they also prefer cloud options. Ultimately, Jamf Pro runs its instance on AWS.
Jamf Pro's inventory management contributes to lifecycle management and procurement decisions depending on the organization. Lifecycle management is straightforward with Jamf Pro, as it records all information. Admins can guide device training flows easily, integrating with ServiceNow for additional customization and updates through APIs.
The main benefits I see from using Jamf Pro depend heavily on the admin's configuration and the organization. For a dynamic MDM solution for macOS, I always recommend Jamf Pro. Conversely, identities from other providers offer essential functions too. Organizations can manage macOS devices cost-effectively with Intune for basic needs.
What needs improvement?
I would still say that Jamf Pro's automated patch management requires development and improvement. Patch deployment comes from certain CDN servers, yet the process lacks control and transparency. Sometimes deployment fails without clear visibility for both users and admins, which still needs improvements.
In addition to patching, I see potential for improvement with Jamf Pro. Something similar to JumpCloud, where identity can sync with devices upon enrollment, would be valuable. Implementing a solution to maintain constant identity control, especially considering limitations due to FileVault, could enhance functionality.
For how long have I used the solution?
I have been working with Jamf Pro since it was Casper 9, which has been since 2017.
What do I think about the scalability of the solution?
I find Jamf Pro scalable, but larger organizations should inform Jamf Pro for instance management. High loads may require monitoring for load balancing, particularly when running numerous processes in Jamf Pro. I have utilized custom scripts for OS updates that Jamf Pro monitors, necessitating careful management of device traffic communication.
What other advice do I have?
My benefits from Jamf Pro's integration with Azure AD and G Suite for identity management are somewhat limited. I can configure SSO and use Entra ID as an identity provider. The customization depends on organizational preferences. While Azure AD offers good solutions for SSO and OIDC configurations, it lacks the dynamism of solutions like Okta or OneLogin, being static at a user management level. Jamf Pro manages security components effectively through smart groups, which can quickly update status and block non-compliant devices.
I have not used Jamf Pro's reporting features in a long time. Jamf Pro is not an antivirus but effectively manages macOS devices, notably in detecting suspicious activities and compliance control when using Jamf Protect. I recognize its effectiveness but lack recent hands-on experience.
My advice for organizations considering Jamf Pro is that it varies by organization. Many struggle with fundamental features, particularly around security contexts. Collaboration between developers and security teams is vital for understanding product capabilities. Despite challenges, I believe it is an excellent, customizable solution for managing macOS devices. I would rate this review a 3 for customer service.
The Ultimate Solution for Seamless Apple Device Management
What do you like best about the product?
Jamf is a highly reliable and purpose-built Apple device management platform that excels in managing macOS, iOS, iPadOS, and tvOS at scale. It offers seamless deployment with zero-touch provisioning through Automated Device Enrollment, strong configuration management, powerful scripting capabilities, and robust security integrations like Jamf Protect and patch management. The platform provides excellent visibility, granular control, and a clean admin interface that makes policy creation, app distribution, and compliance enforcement straightforward. Although it can have a learning curve for new admins and some workflows depend heavily on scripting, Jamf overall delivers one of the best and most comprehensive MDM experiences for Apple ecosystems, making enterprise Apple management smoother, more secure, and highly automated.
What do you dislike about the product?
It would have been better if only Apple-centric features were unified.
What problems is the product solving and how is that benefiting you?
Love this product covers all in apple based
Excellent Framework for Apple Mobile Devices
What do you like best about the product?
very good framework for Apple-based mobile devises
What do you dislike about the product?
No thing such as dislike about the Jamf.
What problems is the product solving and how is that benefiting you?
helped us to manged apple endpoints
Effortless Employee Phone Management
What do you like best about the product?
We are able to manage employees' phones and install apps that are needed.
What do you dislike about the product?
So far everything has been going well, nothing to dislike.
What problems is the product solving and how is that benefiting you?
JamF has helped us manage what is being install on work phones without permission. It benefits in seeing what takes more space on your phone storage.
