Contentsquare Experience Analytics
ContentsquareExternal reviews
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An essential tool for you UX utility belt!
What do you like best about the product?
Contentsqaure allows you to find invaluable insights into how users behave on your site, allowing decisions, changes & tests to be data-driven across the business.
The tool allows you to really dig deep into your web analytics, finding areas of frustration that users are experiencing, content that is working really well but currently not seen by many users, etc.
Contentsquare allows you to build a deeper understanding of user journeys & once the information has been digested, the key findings & metrics are easy to report to the wider business.
The support team at Contentsquare are fantastic as well, we always feel we are able to go to them with questions & advice. Alongside excellent training videos & webinars to look forward to from industry-leading experts.
The tool allows you to really dig deep into your web analytics, finding areas of frustration that users are experiencing, content that is working really well but currently not seen by many users, etc.
Contentsquare allows you to build a deeper understanding of user journeys & once the information has been digested, the key findings & metrics are easy to report to the wider business.
The support team at Contentsquare are fantastic as well, we always feel we are able to go to them with questions & advice. Alongside excellent training videos & webinars to look forward to from industry-leading experts.
What do you dislike about the product?
Not a dislike by any means, but when first using the tool it can feel quite overwhelming & slightly alienating at first, especially for team members who haven't had much experience with data & analysis.
However, there are training modules which help to build upon understanding & how to make the most out of the tool.
The tool can be buggy at times, in particular when using CS Live from personal experience. Although I must say these issues seemed more present last year than this year thus far.
However, there are training modules which help to build upon understanding & how to make the most out of the tool.
The tool can be buggy at times, in particular when using CS Live from personal experience. Although I must say these issues seemed more present last year than this year thus far.
What problems is the product solving and how is that benefiting you?
Helping highlight any frustrations factors or pain points that our customers experience. This then in turn, allows us to make optimisations in the form of A/B tests or changes to the site in order to provide a seemless experience for customers, as well as an uplift to conversion rate.
Contentsquare also allows us to help elimiate the power/weight that opinions hold in the business as well, by being able to analyse how customers actually behave & to provide data at every point, across departments in the business.
Contentsquare also allows us to help elimiate the power/weight that opinions hold in the business as well, by being able to analyse how customers actually behave & to provide data at every point, across departments in the business.
One Of The Best Analysis Tools Ever - perfect both for beginners and experts
What do you like best about the product?
It's the perfect tool to analyse any kind of insight you need. The powerful feature that crosses it entirely is that it's 100% customizable but it can also be pretty autonomous and it gives you many information. You can use it daily or monthy, it depends just on your purpose. Of course, the more you use it the more it helps you understand issues and opportunities on your website. There's also a dedicated part on CS University that's perfect for beginners - and more skilled programs for experts.
What do you dislike about the product?
Nothing at all! The tool is great, the Community is great, the Support is great.
What problems is the product solving and how is that benefiting you?
Contentsquare helps me to deep dive in many problems I've noticed but cannot solve by myself. The tool gives you both raw data, qualitative and quantitative support, live sessions and much more. 100% recommended not just for ecommerce user but for many others.
Great analytics tool to understand customer behavior, but it's very easy to use
What do you like best about the product?
It has been just half a year since we started using Contentsquare, we already got many insights from this great tool. Contentsquare has many great modules. CS LIVE allows quick and easy analysis in the browser, so I think it's easy to use even for analysis beginners.
Also, among many great features, journey analysis and zoning analysis in paticular are my favorite. These modules are very useful for understanding customer behavior, which has been difficult to analyze with other tools.
Also, among many great features, journey analysis and zoning analysis in paticular are my favorite. These modules are very useful for understanding customer behavior, which has been difficult to analyze with other tools.
What do you dislike about the product?
In journey analsys, page comparator, zoning analysis, we can compare the data under two condition (different device type, date, segments...), it would be better if we could compare more than three at a time, because for me, sometimes I want to compare more than three at a time. (but this compare feature under two condition is still great)
What problems is the product solving and how is that benefiting you?
Contentsquare helps us to indentify where is the friction and which content on the page is contributing the most to conversions. These insights have been useful for layout and redesign of page contents and functional modifications to the site.
Extremely powerful tool to understand consumer behavior
What do you like best about the product?
The product has some very unique features and metrics that makes understanding what is driving conversion and what doesn't drive conversion very clear. The team behind the product is consistently improving the product as well, which allows for new ways to find and surface actionable insights.
What do you dislike about the product?
Many do not put the time in to understand all the "puzzle pieces" of the platform but once you have much of the puzzle put together it is very easy to gain insights.
What problems is the product solving and how is that benefiting you?
As a product team we are consistently looking at new ways on how we can drive additional organic traffic and provide an exceptional consumer experience on site as we believe good experiences lead into conversion behavior. ContentSquare helps us understand that consumer experience from a multitude of angles such as providing revenue metrics and revenue heatmaps as well as session replays to help us understand and improve that consumer experience.
Best customer behaviour analytics tool
What do you like best about the product?
I started using Contentsquare about a year ago, and it gives us a lot of opportunities to plan CRO tests and make data-driven optimizations.
I love that there are different types of analysis that I can do from a macro to a micro level, starting from the customer journey to the page level and specific elements on each page. It was a little bit difficult to really dive into using all the functions that Contentsquare has, but the Contentsquare team is super helpful in supporting and guiding me on how to proceed with the analysis I want to conduct. Precised segmentation and goal setting are also available very easily, and it really helps me and saves my time to focus on the specific users, which is what I am still missing from Hotjar.
I love that there are different types of analysis that I can do from a macro to a micro level, starting from the customer journey to the page level and specific elements on each page. It was a little bit difficult to really dive into using all the functions that Contentsquare has, but the Contentsquare team is super helpful in supporting and guiding me on how to proceed with the analysis I want to conduct. Precised segmentation and goal setting are also available very easily, and it really helps me and saves my time to focus on the specific users, which is what I am still missing from Hotjar.
What do you dislike about the product?
This is due to my company policy but it is unfortunate that we have an anonymised mask on session replays so I am not able to take the full experience of video recordings on Contentsquare.
What problems is the product solving and how is that benefiting you?
Contentsquare help us to figure out in which steps that they are frustrated or struggling with (Customer Journey Analysis) and check the performance and interaction with specific functions like CTA and filter buttons (Digital and User Expereince).
Amazing Virtual Training Program on ContentSquare
What do you like best about the product?
Contentsquare provides excellent intelligence about user behaviour alongwith key performance metrics, insights into additional revenue opportunity etc. This training would greatly help me to perform my work.
What do you dislike about the product?
Nothing specific that I can think of. There are some areas like performance management which are pretty comrehensive. I need to spend more time to understand these areas better.
What problems is the product solving and how is that benefiting you?
We have many incidents reported by end users. We need to reproduce the issues which are difficult at times. The session replay is of great help here. We also need to understand user journey, various metrics, improvement areas, opportunities. We use Contentsquare for these purposes.
Best Training of Any Digital Partner We Use
What do you like best about the product?
Aside from the features and data you get, which are fantastic, ContentSquare provides training and follow-up that is the best I and others on our marketing team have ever experienced. The trainers and experts are all amazing!
What do you dislike about the product?
Nothing that I've encountered so far has made me dislike ContentSquare.
What problems is the product solving and how is that benefiting you?
ContentSquare is the first view we've really had into how users are experiencing our website, what's working and not working, etc. Plus, we have a couple of fairly disparate user groups, so the ability to segment different users has been extremely valuable.
Good product and learning service
What do you like best about the product?
really intuitive product with a great customer service. Most interesting thing is the CS Accademy to lear basic and andvanced Tips.
What do you dislike about the product?
I have to re-learn things every time I use CS because I forget how to do it.
What problems is the product solving and how is that benefiting you?
helping me understanding most critical point in our customer journey
A go-to analytics tool
What do you like best about the product?
An amazing CSM who goes above and beyond to help me in my journey
What do you dislike about the product?
Nothing I can think of, been using the tool for the past 3 years
What problems is the product solving and how is that benefiting you?
Impact quantification - new features, JS/API errors, bugs
Engagement metrics
Benchmarking
Engagement metrics
Benchmarking
A great tool to analyse a/b test and understand the user journey!
What do you like best about the product?
The software is great for new users as contentsquare has a lot of documentation that helps you step by step. As well as documentation, contentsquare solution experts run many webinars so you can see how the software works.
CS is great when analysing A/B tests because I can see how various user groups interact with the website. This can range from the user journey to how much a page is interacted with to which elements get the most clicks.
CS is great when analysing A/B tests because I can see how various user groups interact with the website. This can range from the user journey to how much a page is interacted with to which elements get the most clicks.
What do you dislike about the product?
It would be great to see what recordings have already been watched in session recordings. I have noticed a few times that when I change some filters / segments I start to watch a session recording to realise i've already watched it,
What problems is the product solving and how is that benefiting you?
Contentsquare enables us to identify user experience pain points so that we can develop a/b tests or immediately address a problem.
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