Contentsquare Experience Analytics
ContentsquareExternal reviews
608 reviews
from
External reviews are not included in the AWS star rating for the product.
Instant understanding for journey analysis and ab testing
What do you like best about the product?
It's very easy to use. Funnels and Journey analysis can help you quickly navigate where to prioritise and for which segments/cohorts. It's also quick, it would take seasoned data professionals to replicate the level of journey analysis in a tool like GA or Adobe Analytics. The click-recurrence event is a great metric that highlights user frustration on site, so can be used to elimiate bugs and/or provide a new feature. The Optimizely integration is a must-have for us, so we can create two segments (control vs challenger) and dig into the "why" behind experiment results.
What do you dislike about the product?
Downsides are tied to ease of use... translation of CS data, such as attractiveness and time spent in a given area of the site can be subjective and used to serve a bias opinion. It is therefore important to socialise the data and get shared feedback when translating Contentsquare results.
What problems is the product solving and how is that benefiting you?
Funnel analysis helps us understand where to target development effort.
We have also used CS hours for a deep dive one page template, up for a full refactor.
We have seen performance gains on our vendor funnel, by elimiating distractions identified by Contentsquare analysis.
We have also used CS hours for a deep dive one page template, up for a full refactor.
We have seen performance gains on our vendor funnel, by elimiating distractions identified by Contentsquare analysis.
Contentsquare has become my secret weapon!
What do you like best about the product?
All of it. Without Contentsquare we would continue to understand some of the data including the 'what' however with it we now understand 'why', why do customers behave in the way they do and target very specific segments of users.
The tool is super user friendly, onboarding is a dream and the support you get from the team is second to none.
The tool is super user friendly, onboarding is a dream and the support you get from the team is second to none.
What do you dislike about the product?
It would be great to have some more focus in training and analysis around analysis context. Getting the methodology is key however analysis context setting is so important and spending 20-30 mins on this and how to build out segments correctly would be so valuable.
What problems is the product solving and how is that benefiting you?
Easy to comprehend data which means everyone, no matter what level, can jump in to the tool and start data analysis themselves - it helps to democritise data.
Team colloboration has been enhanced with things like shared workspaces, knowledge sharing, workshops.
The tool has enable us to change and streamline processes which has been huge and helped us become more agile.
Team colloboration has been enhanced with things like shared workspaces, knowledge sharing, workshops.
The tool has enable us to change and streamline processes which has been huge and helped us become more agile.
The most user-friendly analytics tool to date!
What do you like best about the product?
I use Contentsquare on the daily. It is a great tool for not only just quick checks but also for more in-depth analysis that requires using a combination of the functionality Contentsquare provides. It is intuitive and easy to understand. We have had good support as well with the tool whenever we've asked for it and not just!
What do you dislike about the product?
- builing mappings and keeping those up to date (could it be something that happens automatically?)
- sometimes when downloading the image of a zooning analysis, the image is not showing a proper view of all areas in the page
- sometimes when downloading the image of a zooning analysis, the image is not showing a proper view of all areas in the page
What problems is the product solving and how is that benefiting you?
Contentsquare is helping us sovle friction journeys and build hypothesis around new products we want to launch. It also helps us keep track of performance of those and overall wesbite analytics.
CS: Complicated analysis, simplified.
What do you like best about the product?
For me, my favourite thing about Contentsquare is the live support. Courtesy of our client managers Eleanor V. and James C., we have consistent support to ensure that we're able to deliver meaningful analysis to our internal and external stakeholders.
They're always on hand to help build mappings, look into data points or things that just don't look right and triage to see what's happening, what we could change and more.
They're always on hand to help build mappings, look into data points or things that just don't look right and triage to see what's happening, what we could change and more.
What do you dislike about the product?
The only thing I'm not entirely fond of is the Workspace creation; I'm very likely doing it wrong, but I find creating the tiles quite difficult and long-winded, but others in the company don't have a problem so it is very much likely something I'm doing, I just haven't got around to reading the (extremely helpful) tutorials!
What problems is the product solving and how is that benefiting you?
Contentsquare helps us to identify otherwise hidden friction points in our customer journey, optimise our layouts and technical developments to capture key successful behaviours and make recommendations to us for how to optimise key landing pages such as the homepage. Through using Contentsquare we've identified numerous looping and unideal behaviours including a broken promo code behaviour, frustration clicks on non-clickable imagery and more.
Enterprise-Level CX Analytics
What do you like best about the product?
It is just a couple of months since we started leveraging Contentsquare in our day-to-day activities, but we are already seeing a solid improvement in our CX analytics stream. The easy-to-use UI and the simple setup is helping us assess the performance of our website and identify the current gaps of our user-experience.
What do you dislike about the product?
The GA4 integration is still missing and this is impacting the level of detail that we can reach within our analysis on Contentsquare. We still need to leverage other tools to have the full picture. Hopefully, this gap will be overcome in the coming releases.
What problems is the product solving and how is that benefiting you?
Being able to analyze the user flow, the pages heatmaps and the session recording withing a single tool which is easy-to-use it is a key driver of success for us
Excellent Training
What do you like best about the product?
Very pleased with the live training that Contentsquare provide. They cover a lot over the sessions and it is all recorded so you can review as much as you want in the future.
There is also a live Q&A at the same time, which is very useful.
There is also a live Q&A at the same time, which is very useful.
What do you dislike about the product?
I'm pleased with how well Contentsquare has aligned with A/B third parties so that this can all be linked together. I think it would be of further use of how much line-up there is into GA4 as well.
What problems is the product solving and how is that benefiting you?
Viewing the paths that Users take around the website and understanding where the Sessions fall away so that hypotheses can be formed and A/B Tests etc. created to try and improve Conversions etc.
Excellent analytics
What do you like best about the product?
More than just heatmaps.
You can see attractiveness rate, exposure rates and you can split by devices. Enabling you to really understand your website and gain advantages over your competitors
You can see attractiveness rate, exposure rates and you can split by devices. Enabling you to really understand your website and gain advantages over your competitors
What do you dislike about the product?
It can be time consuming when creating segments as you have to create one per device. It could be better if you created one segment and you could toggle between different device views
What problems is the product solving and how is that benefiting you?
Helping us understand our online customer journeys in much greater detail than we could before. We are able to identify pain points and help understand exactly where in the funnel our customers are dropping off
An incredibly useful tool for gaining insight into how your customers engage with your website/app.
What do you like best about the product?
As a designer, you can utilize the tool's extensive and varied features to generate and validate ideas effectively.
Certain features are particularly useful for the discovery process, understanding user interactions with a specific page or component, or evaluating the effectiveness of a specific funnel. On the other hand, some features are more beneficial for analyzing A/B test data.
Certain features are particularly useful for the discovery process, understanding user interactions with a specific page or component, or evaluating the effectiveness of a specific funnel. On the other hand, some features are more beneficial for analyzing A/B test data.
What do you dislike about the product?
Because the tool has so many capabilities, it means that there is a lot to learn and get used to.
It might be intimidating at first,but there are many online learning materials available. I highly suggest enrolling in their online courses and obtaining their certification.
It might be intimidating at first,but there are many online learning materials available. I highly suggest enrolling in their online courses and obtaining their certification.
What problems is the product solving and how is that benefiting you?
As a designer, ContentSquare lets me get insights into how our customers use our digital products. I use it to get data/analytics, do zone analysis and watch recordings (session replay).
Very useful tool
What do you like best about the product?
Zoning analysis & page comparator (also for app)
What do you dislike about the product?
The version for the app shows any disfunctionalities
What problems is the product solving and how is that benefiting you?
It is supporting me in understanding the users' favourite journeys so that I can better structure the website according to what it suggests to me
Very useful
What do you like best about the product?
The data directly displayed on the website. This helps with less technical team do visualize the main kpis and quicky make decisions
What do you dislike about the product?
sometimes mapping results as a very high timespending activity.
What problems is the product solving and how is that benefiting you?
Have a clear visualitazion that helps other teams to easily understand data and kpis
showing 81 - 90