Contentsquare Experience Analytics
ContentsquareExternal reviews
608 reviews
from
External reviews are not included in the AWS star rating for the product.
AI-Driven Mobile Analytics with Clear Journey Insights
What do you like best about the product?
I like the AI platform for analytics in Contentsquare. It gives me better visibility of journeys.
What do you dislike about the product?
Not any
What problems is the product solving and how is that benefiting you?
I use Contentsquare for mobile analytics, providing better visibility of journeys and improved analytics through its AI platform.
Intuitive and Insightful with Minor Setup Challenges
What do you like best about the product?
I use Contentsquare for heatmapping, session recording, and AB test analysis, which helps us understand pain points and opportunities. I really like the ease of the tool, and the initial setup was very easy. I find session recordings particularly valuable as they allow me to access all our pages and see usability issues.
What do you dislike about the product?
The funnels are a bit time-consuming and difficult to set up
What problems is the product solving and how is that benefiting you?
Contentsquare helps us understand pain points and opportunities. I value session recordings because they allow me to access all our pages and identify usability issues.
Effortless Customer Insights, Easy to Use
What do you like best about the product?
I use Contentsquare to understand our customers better and identify where the friction points are, which helps us improve our site. It's so easy to use, making the initial setup very easy. The Sense Analyst feature makes it quick and efficient to get real-time data. These aspects really help us change and improve areas like copy to enhance accessibility.
What do you dislike about the product?
Zoning analysis can be less intuitive
What problems is the product solving and how is that benefiting you?
I use Contentsquare to understand customer needs, identify and improve friction points, and enhance copy for better accessibility.
Effortless Analysis with Instant Insights
What do you like best about the product?
I really appreciate how easy Contentsquare is to use for beginners, but it also has good depth, which means I can jump in instantly and get analysis within minutes in a visually presentable way. Also, the initial setup was quite easy, and the team was massively helpful in getting everything up and running.
What do you dislike about the product?
Nothing I can think of
What problems is the product solving and how is that benefiting you?
I use Contentsquare for analyzing tests and site performance. It explains what's happening and why, allowing instant analysis in a visually presentable way. It's easy for beginners with good depth.
Sense Engine’s Session Replay Summaries Make Issue Overviews Effortless
What do you like best about the product?
The Sense engine’s capabilities, especially its ability to summarise session replays, are really useful for creating high-level overviews of issues and identifying potential solutions.
What do you dislike about the product?
I’m not able to configure the theme or colours for heat map zoning. It would also be helpful if we could set up goals based on selector clicks, rather than only by zone.
What problems is the product solving and how is that benefiting you?
It allows us to see where customers are struggling on the site and where we can best support them.
Insightful and Efficient, But Learning Curve for New Users
What do you like best about the product?
I find Contentsquare to be very insightful and love how efficient it has become with the use of Sense. I use zoning analysis a lot to understand the biggest boosts in conversion rate on certain landing pages. The initial setup was very easy, and I mostly used the page and product performance modes, which were very easy.
What do you dislike about the product?
It can be time consuming to create mappings/segments/goals. It can, at times, not be user-friendly for new users. Perhaps making the menus a bit easier to navigate.
What problems is the product solving and how is that benefiting you?
I use Contentsquare for customer experience insights and boosting conversion rates. It helps quickly troubleshoot issues if there's a drop in conversion rates or other metrics.
Effortless Analytics with Fast Data Insights
What do you like best about the product?
I like how easy Contentsquare is to use and how quickly I can surface data. I really like Sense and how easy it is to use.
What do you dislike about the product?
We struggle to get search and app performance data.
What problems is the product solving and how is that benefiting you?
Contentsquare helps surface products sold within PLPs and lets me see what journeys my customers take.
Rich Analysis with Some Room for Improvement
What do you like best about the product?
I really like the richness of analysis that Contentsquare offers, which fills the gap left behind by Google Analytics. The initial setup was involved, but we were well assisted, making the process smoother.
What do you dislike about the product?
Admin can be slow and seems to require a lot of memory, slowing down analysis. Sense AI doesn't always answer simple questions and sometimes claims it doesn't have data points that I know it has.
What problems is the product solving and how is that benefiting you?
I use Contentsquare for journey analysis and finding bugs. It helps me understand drop-offs during the funnel and validate design decisions. Its analysis richness fills the gap left by Google Analytics.
Effortlessly Identifies Dropout Points and Boosts CTR
What do you like best about the product?
I find Contentsquare incredibly useful for understanding how customers navigate through our site and identifying where they drop off, which helps us decide what content isn't engaging and where to optimize. We've noticed improvements in both our click-through rate (CTR) and conversion rate (CVR) thanks to the insights gained. I really like the ease and simplicity of the tool; it's intuitive enough that anyone can use it without being an expert. Another standout feature is Sense AI, which allows us to get to answers quickly.
What do you dislike about the product?
Nothing comes to mind, the tool is very intuitive
What problems is the product solving and how is that benefiting you?
Contentsquare helps us understand customer navigation, identify drop-off points, optimize content engagement, and improve CTR and CVR.
Insightful and User-Friendly, with Minor Data Glitches
What do you like best about the product?
I like Sense the most because it's super easy to use. The human language aspect makes it really convenient since I can talk to it like a person, not just an AI bot.
What do you dislike about the product?
I feel Sense can sometimes pull in incorrect data. Whenever I try and pull in flow data it says we only have 1 sale when that's not true.
What problems is the product solving and how is that benefiting you?
I use Contentsquare to get journey data and see where customers face friction, which helps in finding stopping points and frustration areas.
showing 41 - 50