Contentsquare Experience Analytics
ContentsquareExternal reviews
608 reviews
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Great and convenient tool
What do you like best about the product?
Contentsquare is quite convenient to use, and give inputs to understand our customer journeys better. Special mention no CS live, that gives instantaneous vision of various KPIs directly on the different zones of a web site page.
What do you dislike about the product?
The comparison system isn't that convenient.
What problems is the product solving and how is that benefiting you?
Contentsquare helps to understand customer journeys, to follow KPIs and understand how the business has been done ! i like the idea that conversion isn't only a "e-commerce conversion", but can be the reach to another step of the journey.
Unique customer tool to be used in total autonomy without technical effort/background
What do you like best about the product?
autonmy to analyse datas without technical help (developpers, analytics etc)
Very easy to use
Best way with Journey to analyse easily behaviour of customers on the website
Zoning : +++++
Spacework great to monitoring specific behaviours
Session replay great to understand some issues we can't understant with zoning only (and help QA to find some bugs)
Page comparators : Few KPIs to see directly differences between pages or pages version
Find & fix to discover.
An amazing tool very easy to use with a lot of great functionnalities !
Very easy to use
Best way with Journey to analyse easily behaviour of customers on the website
Zoning : +++++
Spacework great to monitoring specific behaviours
Session replay great to understand some issues we can't understant with zoning only (and help QA to find some bugs)
Page comparators : Few KPIs to see directly differences between pages or pages version
Find & fix to discover.
An amazing tool very easy to use with a lot of great functionnalities !
What do you dislike about the product?
to not compare 2 versions of an AB test on 2 differents zonings (even if it's the same page). It looks like logical on the paper but sometimes according to the context of AB test we need to compare on the same screen. In this case we need to copy/past every one one a ppt slide to analyse
What problems is the product solving and how is that benefiting you?
understand some misunderstood fields, understand the useless of some parts of the website (fields, zone etc).
It helps to agree everyone around datas (and not importants things for salarys enot not fir the user online)
Helps to find imporvements (quickwin and bigger projects also)
It helps to agree everyone around datas (and not importants things for salarys enot not fir the user online)
Helps to find imporvements (quickwin and bigger projects also)
Worth the investment
What do you like best about the product?
Contentsquare allows you to dive into the behaviour behind the metrics, to help understand the why behind what you see
What do you dislike about the product?
Defining the Segments /conditions can sometimes be laborious, and Mapping takes time, but once they are set up it's fine
What problems is the product solving and how is that benefiting you?
We can identify friction points in User journeys and pinpoint where users abandon processes to improve Conversion rates, whilst identifying opportunities for change and reducing User frustration
An amazing tool to improve your website's UX
What do you like best about the product?
Before using Contensquare it was difficult to understand how users interacted on our site and what were points to improve to make navigation easy and intuitive.
Using this tool for analyzing AB test results has allowed us to make fundamental decisions to improve the UX of the purchasing process.
Using this tool for analyzing AB test results has allowed us to make fundamental decisions to improve the UX of the purchasing process.
What do you dislike about the product?
At first, it's not that easy to understand how to set it up correctly and how to read the data, so some training is needed.
Also, it is not possible to archive old content and after a while, it gets a bit confusing within the workspace.
Also, it is not possible to archive old content and after a while, it gets a bit confusing within the workspace.
What problems is the product solving and how is that benefiting you?
During the restyle of the checkout process, it helped us understand where our users were struggling to improve it.
Good tool for analysis
What do you like best about the product?
It is quite easy to use and offers metrics and types of analysis that other similar tools do not have (such as journey or zoning). I would also like to highlight the very helpful support staff.
What do you dislike about the product?
Some limitations creating targets, segments or mappings, such as character limits or the use of regex.
What problems is the product solving and how is that benefiting you?
It is helpful to me to go deeper into product analysis and UX. The most useful for me has definitely been the Journey and Zone Analysis module.
It makes analytics a lot easier
What do you like best about the product?
Journey analysis, session reply and the page comparator!
What do you dislike about the product?
Nothing at all! The tool is great to use for me.
What problems is the product solving and how is that benefiting you?
Business specific analysis including customer journey friction
Super tool, great team expertise !
What do you like best about the product?
The plugin on Chrome: CS Live, which is very useful for gathering data instantly
The team: expertise and very reactive
The team: expertise and very reactive
What do you dislike about the product?
Nothing special. Pricing could be better :-)
What problems is the product solving and how is that benefiting you?
Gathering relevant data to optimize our UX
Very intuitive interface easy to use
And being more data oriented
Very intuitive interface easy to use
And being more data oriented
Great tool and covers a lot of data
What do you like best about the product?
The easy UI and data and insights available
What do you dislike about the product?
there is a high potential for a lot of duplicated work across the business
What problems is the product solving and how is that benefiting you?
finding data that might highlight customer frustrations, what we have realised is that a lot of data on it's own can still be interpreted in many different ways
Recommendations to others considering the product:
take time to join in webinars, the tool still requires learning but even the intuitive tools are very good
Best Click-Action Analytics Tool
What do you like best about the product?
Ease of use
Simplicity
Great insights
Self service
Simplicity
Great insights
Self service
What do you dislike about the product?
Configuring AB testing to get snapshots of both of your experiences is a little complicated
What problems is the product solving and how is that benefiting you?
User journey and uderstanding user behaviors
Delivers
What do you like best about the product?
The UI is easy to use, the product documentation enables a self-start environment, the team is responsive and thorough, and the tool helps us answer and resolve critical business questions.
What do you dislike about the product?
Some of the UI features are not intuitive like Session Replay (slowing down the speed) and so on. The controls are tucked inside of "settings".
What problems is the product solving and how is that benefiting you?
Journey analysis, session details, frustration index, a/b testing, etc.
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