Contentsquare Experience Analytics
ContentsquareExternal reviews
608 reviews
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Valuable Session Replays for Spotting User Frustration—Still Early Days
What do you like best about the product?
Sessions replay: looking back at consumer journey and seeing frustration points.
What do you dislike about the product?
I haven’t used it enough to gather so much pain points
What problems is the product solving and how is that benefiting you?
Data insight. Helps me make informed decisions for every content refresh
Intuitive AI Features with Fast Learning Curve
What do you like best about the product?
I like the AI sense, especially within the zonings and page comparators, as it helps me gain a higher-level understanding of how much our sitewide experience is impacted. I appreciate the super fast learning curve and the great experts involved in the training setup, which made getting started with Contentsquare smooth and effective.
What do you dislike about the product?
The Sense Analyst needs to be prompted really well or it just doesn’t give the necessary information and is not applied to our retail model. I used it for a weekly scheduled performance digest, but sometimes it’s not accurate or what I ask.
What problems is the product solving and how is that benefiting you?
I use Contentsquare for daily monitoring, A/B test analysis, and reporting. It helps me understand the impact on our sitewide experience.
Valuable Insights with Complex Setup
What do you like best about the product?
I like the live app in Contentsquare where I can click on click rates. This helps us see what is clicked most, helping us decide what we should invest time in.
What do you dislike about the product?
Sometimes the setup is very complex. There is a need to make it more clear and reduce the necessity for all the sessions. Also, a lot of training was needed for the initial setup.
What problems is the product solving and how is that benefiting you?
I use Contentsquare to analyze PDPS and get VOC where customers saw the product cheaper elsewhere. The live app shows what is clicked most, helping us know what to invest time in.
E-Commerce Lead trying to help customers in their journey
What do you like best about the product?
It gives very interesting insights, not only purely data driven but also consumer insights, the journeys customers take etc
What do you dislike about the product?
It is quite a difficult platform to work with. Extensive training is needed. However, once you have gone through the videos, many things become much more clear. We also have managed services which has allowed us to get many trainings on difficult topics
What problems is the product solving and how is that benefiting you?
Trying to see where customers run into issues and fix those asap
Quick Wins and Immediate Learnings, Though the Platform Isn’t the Easiest
What do you like best about the product?
The quick wins and learnings we can take out and used it right away.
What do you dislike about the product?
Not the easiest platform to use it but thanks to CQS team explanation and guide it's easier to work with it
What problems is the product solving and how is that benefiting you?
Trying to understand where the frictions are on certain project
Well-Rounded Tool for Powerful Customer Insights
What do you like best about the product?
It's a very well rounded tool that can give you customer insights from very marco to very micro
What do you dislike about the product?
There is a certain learning Curve. The tool contains so much it can be a challenge to know where to start.
What problems is the product solving and how is that benefiting you?
It's helping to take data based decisions for change and optimization
User-Friendly Visual Interface with a Handy Chrome Add-on
What do you like best about the product?
Contentsquare is user friendly thanks to its visualized interface and the Chrome add-on. This helps greatly to influence non-analyst user.
What do you dislike about the product?
It can take a while to learn and adopt to tool. Good thing is that contentsquare team will give great support to onboard the tool.
What problems is the product solving and how is that benefiting you?
Long customer journey and cart abandon. Contentsquare helps to analyse where the friction is
overall happy with content square
What do you like best about the product?
Funnel analysis and page analysis is a very useful tool for the weekly checks and benchmarking.
What do you dislike about the product?
Merchandising tool could be better if you are a company with many storefronts
What problems is the product solving and how is that benefiting you?
Getting more and deeper customer insight
Sense AI Is a Standout Feature
What do you like best about the product?
How easy is to use and manage the Sense AI tool
What do you dislike about the product?
In the zoning analysis it would be great if the tool could explain when a percentage shows as 0%
What problems is the product solving and how is that benefiting you?
User experience and frictions
All-in-One App with Great Visuals and Executive-Ready Insights
What do you like best about the product?
Everything is bundled in one app. It’s very easy to understand and to use even though it has many features. Visualisation is great and it provides key insights easy to explain to executive management.
What do you dislike about the product?
A lot of feature we don’t have time to explore
What problems is the product solving and how is that benefiting you?
It helps our UX team get deeper insights and what’s happening in our website. It integrates very well with other tools like adobe target
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