Freshchat
Freshworks Inc.Reviews from AWS customer
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Evaluation - FreshChat
What do you like best about the product?
The possibility of real-time monitoring of the client's screen.
What do you dislike about the product?
The tool frequently experiences delays in sending and receiving chat messages and encounters errors when loading the page.
What problems is the product solving and how is that benefiting you?
Operational support
Good Overall, sometimes rough with Freshbot
What do you like best about the product?
Intelliassign per agent group assigning agents automatically is nice.
So is the "create ticket" to either fresh desk or fresh service feature.
Freshbot feature to customize customer support.
Knowledge base importation was a life safer.
So is the "create ticket" to either fresh desk or fresh service feature.
Freshbot feature to customize customer support.
Knowledge base importation was a life safer.
What do you dislike about the product?
"Comercial Time" overrides the "Offline Experience" text, making it so that offline experiences text wont show after the comercial time set.
Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step.
Freshbot sometimes is limiting and has a couple bugs. Example being a ticket I opened in which it was explained to trigger a logic flow on web widget, id first need a message send from the customer, whereas on the WhatsApp version, i can load up a logic as soon as the bot is triggered. Though the recent custom javascript adicion is a good step.
What problems is the product solving and how is that benefiting you?
Through the channels feature, we are able to receive Our customers questions either via WhatsApp for their comfort, Or via web widget, on our fresh desk support website.
And using fresh chat helps out since we can transfer a conversation over to our main Tickets based customer support portal, that being Freshdesk.
And using fresh chat helps out since we can transfer a conversation over to our main Tickets based customer support portal, that being Freshdesk.
Easy to Use
What do you like best about the product?
Easy while conversation, enhance customer support as it helps to reply and solve the customer query quickly, easily we can monitor user performance.
What do you dislike about the product?
I don't have any dislike as fas I have used, I get resports and all easily so no dislike, but yes the view of dashboard can be simplified a little bit
What problems is the product solving and how is that benefiting you?
Freshchat connects customers easily to us which helps us resolving the issues quickly and easily. and the view is same as of normal chats so the user don't get difficulty too to understand.
Pathetic Service from Customer support & Success Team
What do you like best about the product?
Nothing as they are not happy to onboard a new customer
What do you dislike about the product?
Worst service I have ever faced as it been 1 month they are not bothered about their customer
What problems is the product solving and how is that benefiting you?
Nothing
Great tool for efficient customer support
What do you like best about the product?
I’ve been using the Freshworks Customer Service Suite for more than 4 years, and it’s been very useful. The features like ticket management, live chat, and automation have really improved our customer support.
What do you dislike about the product?
One small area for improvement could be the customization options for reports. Overall, it’s a great tool, and I’d definitely recommend it to others looking for a reliable customer service solution.
What problems is the product solving and how is that benefiting you?
Freshworks Customer Service Suite helps us manage lots of customer questions in one place. With its ticket management, live chat, and automation, it makes handling support faster and easier. This has really helped us respond to customers quickly and keep things organized.
Freshworks customer service suite is great to use within enterprises
What do you like best about the product?
I enjoy using their AI-powered chat and find it easy to implement. Our end users are pleased with the quick resolution times since we implemented the CX suite.
What do you dislike about the product?
The pricing could be more budget-friendly.
What problems is the product solving and how is that benefiting you?
Currently, we get a lot of technical support questions via chat from our clients regarding development, and integration projects that we are working on. So using this Ai powered chat helps us to provide a quick resolution and saves a lot of time for us executives
Customer service
What do you like best about the product?
The best way of thinking new ideas on a daily basis and help customers like a friend .
What do you dislike about the product?
Well nothing all is well and perfectly maintained.
What problems is the product solving and how is that benefiting you?
It helps in solving each and every problems related to their products and answering customer's questions related to products
This is what we call an amazing experience..
What do you like best about the product?
The ease of use and navigating the interface makes it wonderful. Customer support is one of the best in class. Numerous features makes it verstaile.
What do you dislike about the product?
I couldn't find anything to be disliked.
What problems is the product solving and how is that benefiting you?
When it comes to Customer support and engagement, Freshworks Customer Service Suite addresses several key problems.
It is solving issues like automating workflows, providing solid analytics.
It is solving issues like automating workflows, providing solid analytics.
Best AI-Powered Solution for Customer Service
What do you like best about the product?
Its time saving and provides broad channel coverages.
What do you dislike about the product?
It uses AI so there can be biases that might happen in future but not for now.
What problems is the product solving and how is that benefiting you?
It helps connecting better with customers and provide faster resolution with help of AI features.
The worst software we have ever spent money on
What do you like best about the product?
Certain automations and the workflow builder
What do you dislike about the product?
The bugs were endless and took months to sort out. Some were only sorted out once we terminated our plan and I was still emailed 6 months later.
The system was slow and the support was nonexistent.
The system was slow and the support was nonexistent.
What problems is the product solving and how is that benefiting you?
We chat to clients daily via WhatsApp and this allowed us to integrate WhatsApp API and manage across the board.
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