Freshchat
Freshworks Inc.Reviews from AWS customer
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Experience with Freshchat
What do you like best about the product?
It makes it interactive with the users and makes a loud notification sound to alert a users message.
I like how it has a section to make a selection on the users that have been attended to and those that are yet to be attended to.It makes it interactive with the users and makes a loud notification sound to alert a users message.
I like how it has a section to make a selection on the users that have been attended to and those that are yet to be attended to.
I like how it has a section to make a selection on the users that have been attended to and those that are yet to be attended to.It makes it interactive with the users and makes a loud notification sound to alert a users message.
I like how it has a section to make a selection on the users that have been attended to and those that are yet to be attended to.
What do you dislike about the product?
With Freshchat it tends to not respond to users message immediately when sent. After users send their message and leave on returning to the chat it disappears and they are requested to type another message all over making it difficult and annoying for users.
What problems is the product solving and how is that benefiting you?
Fresh chat helps in ease of communication with the users and helps to keep up with the issues customers have with our products.
Frinedly Tool to work on ticketing Process, Good Infrastructure well designed
What do you like best about the product?
Frinedly Tool to work on ticketing Process, Good Infrastructure well designed
What do you dislike about the product?
Nothing to mention on the same.Thank you
What problems is the product solving and how is that benefiting you?
Ticketing Flow was good it helps me to learn the things in easy way
Freshchat is lively to work with.
What do you like best about the product?
Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.
What do you dislike about the product?
I would not dislike fresh chat other than some few updates that it would need from time to time.
What problems is the product solving and how is that benefiting you?
It basically eases communication between the team and the customers
APPLICATION INTERFACE
What do you like best about the product?
The web app interface is very user interactive & easy to understand.
What do you dislike about the product?
The icons are kind of confusing but I do not dislike it .
What problems is the product solving and how is that benefiting you?
All the user that use our tools face issue while processing an application , they raise the issue over freshchat & we get notified immediately & assit them in resolving the query.
Thus the end user i.e the client get timely resolution & that helps us in maintaining customer satisfaction.
Thus the end user i.e the client get timely resolution & that helps us in maintaining customer satisfaction.
Excellent tool to handle customers via chats
What do you like best about the product?
AI Freddy is genuinely helpful, and configuring the botflow to match our requirements is straightforward. The product consultation has also been very helpful in guiding us and making sure we set things up the way we need.
What do you dislike about the product?
Improvement is needed on the analytics front; it currently feels very limited and overly complicated.
What problems is the product solving and how is that benefiting you?
Handling customer concerns/queires
Short & simple
What do you like best about the product?
Easy to navigate, simple layout, user-friendly
What do you dislike about the product?
The fact that I need to click on the photos one by one instead of clicking one and the rest is automatically downloaded for me to view. Lagging, too.
What problems is the product solving and how is that benefiting you?
Easy to review past conversations when investigating a case.
Functions are easy to navigate
What do you like best about the product?
I love that every teammate can have access to the chat that any member of the teammate is on. In that way, it foster teamwork and accountability.
What do you dislike about the product?
I do not like the fact that the mobile experience is difficult to navigate compared to the desktop user experience
What problems is the product solving and how is that benefiting you?
The main problem it is solving is that it bridges the communication channel between users and producers as regards to the service provided to the users and producers are also able to get feedback as a result of freshchat
The overall interaction experience with customer through Freshchat is amazing
What do you like best about the product?
The features are convenient and easy to understand. It have many features which help me to provide timely service to the customer.
What do you dislike about the product?
I don't like that freshchat don't have option to integrate the report in geckoboard which is a bit disappointing.
What problems is the product solving and how is that benefiting you?
Freshchat is benefiting me in terms of replying my customers queries
Awesome
What do you like best about the product?
Quick & easy to use, user friendly can be recommended to others
What do you dislike about the product?
NA it is awesome. But we should get frequent updates
What problems is the product solving and how is that benefiting you?
It is used for solving customer queries
Easy to navigate
What do you like best about the product?
Easy to understand, navigate and use tools and systems. Nice design, easy for visuals
What do you dislike about the product?
Rarely it needs a refresh, sometimes new messages or calls don't come through straight away
What problems is the product solving and how is that benefiting you?
Helping by having instant communication with users, with focus to resolve their issue immediately
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