Freshsales
Freshworks Inc.External reviews
1,219 reviews
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One of the Best CRAM I have ever used
What do you like best about the product?
Simplicity, Synchronized with email. Can check and track emails within crm. Contact history and much more
What do you dislike about the product?
Nothing. I didn't find anything that I would dislike. Freshsales are doing great job
What problems is the product solving and how is that benefiting you?
Follow up with customers.
Each in customer service.
Increase in sales due to ease of engagement with customer.
Employees save time due to saved email temples in CRM
Each in customer service.
Increase in sales due to ease of engagement with customer.
Employees save time due to saved email temples in CRM
Recommendations to others considering the product:
All in one solution
Perfect for CRM with tight integration with Freshdesk
What do you like best about the product?
We considered using Freshdesk first without understanding what Freshsales offered. We're a start up and interacting with leads and converting them is where we're at in the cycle. Josh, Paul and the team at Freshsales/Freshdesk couldn't have done enough to understand my business and business process requirements. We're also integrating freshchat and have used the freshphone feature for inbound and outbound calls.
Tight integration with Freshdesk matters to me as once my leads are converted to customers, they have ongoing supply purchases that extend beyond the initial sale. I want to make sure we don't miss a thing.
They truly value their customers and it shows. Every interaction was an opportunity to understand my needs and even offer me time saving tips that would make my sales effort focused.
Sounds like I should be selling for them? Nah, but they're a good partner. That's what I need and glad I found.
Tight integration with Freshdesk matters to me as once my leads are converted to customers, they have ongoing supply purchases that extend beyond the initial sale. I want to make sure we don't miss a thing.
They truly value their customers and it shows. Every interaction was an opportunity to understand my needs and even offer me time saving tips that would make my sales effort focused.
Sounds like I should be selling for them? Nah, but they're a good partner. That's what I need and glad I found.
What do you dislike about the product?
Not much. Apps work well, features and functionality is spot on.
What problems is the product solving and how is that benefiting you?
Sales funnel and communications capture
You will never get a second chance to create a first impression. THE BEST CRM tool
What do you like best about the product?
THE BEST simply the best CRM tool, outstanding customer service & support, Beautiful UI, works wonders for sales management.
1. Templates
2. Email Tracking; Who opens the emails, How many times it opens the emails. It helps me to understand his buying behaviour.
3. Tasks & Activities
4. Affordable Pricing
I am not any affiliate or getting any benefit from Freshsales but as an Entrepreneur having 7 Person in the sales team I was looking better solution.
We shifted in Freshsales after using following tools.
1. PipeDrive :
a) It has really awesome UI and Smooth way to manage leads only thing is missing Templates. Everytime My team or I need to copy paste.
b) Price seems high compared to freshsales.
c) We were using mailtrack.io to know more whether users are opening my emails or not.
2. Close.io:
a) I am a fan of this tool, One stop solution for this, but this is really very over priced.
I found all the features and smoothness in freshsales and never given 2nd thought.
3. Hubspot CRM:
If you want something free, you should try.
4. Highrise CRM:
It's effective for Contact management than the sale.
I am Sales professional and chosen this product wisely after spending lot on others.
1. Templates
2. Email Tracking; Who opens the emails, How many times it opens the emails. It helps me to understand his buying behaviour.
3. Tasks & Activities
4. Affordable Pricing
I am not any affiliate or getting any benefit from Freshsales but as an Entrepreneur having 7 Person in the sales team I was looking better solution.
We shifted in Freshsales after using following tools.
1. PipeDrive :
a) It has really awesome UI and Smooth way to manage leads only thing is missing Templates. Everytime My team or I need to copy paste.
b) Price seems high compared to freshsales.
c) We were using mailtrack.io to know more whether users are opening my emails or not.
2. Close.io:
a) I am a fan of this tool, One stop solution for this, but this is really very over priced.
I found all the features and smoothness in freshsales and never given 2nd thought.
3. Hubspot CRM:
If you want something free, you should try.
4. Highrise CRM:
It's effective for Contact management than the sale.
I am Sales professional and chosen this product wisely after spending lot on others.
What do you dislike about the product?
Contact or Lead capturing process should be simple, I really hate to fill so many data about leads.
Why not you can fetch Users information from emails. there are many Like https://connect.clearbit.com/
They can save lot of time.
Why not you can fetch Users information from emails. there are many Like https://connect.clearbit.com/
They can save lot of time.
What problems is the product solving and how is that benefiting you?
I'm using it for the last six months, and it gets better and better. By far it is the best application in functionality and integration. For each contact - customer or not - you can see an activity based on notes you can add after each call. Automatically follow up, email template and prioritising clients who have a higher lead score— are my personal favourite features. Helped my team and me a lot to keep up with the orders and everything we need to know.
Recommendations to others considering the product:
Worth trying, They are building an excellent product. The product is coming new changes every day; I had many calls with their support team, They seem very supportive and eager to help you.
Freshsales and MetARVRse
What do you like best about the product?
The ease at which you can learn the tool without going through the app tour.
I dont think many in 21st century have the will power or the patience to go through an instruction manual even if they couldnt figure out the product themselves. Team fresh sales understands that. Even though metarvrse had access to app tours and demo by an actual human, we ignored them and dived straight into the product. and guess what, its day 90 and we still havent touched the app demo button.
I dont think many in 21st century have the will power or the patience to go through an instruction manual even if they couldnt figure out the product themselves. Team fresh sales understands that. Even though metarvrse had access to app tours and demo by an actual human, we ignored them and dived straight into the product. and guess what, its day 90 and we still havent touched the app demo button.
What do you dislike about the product?
A dashboard to see leads and status of individual sales executive would be good.
What problems is the product solving and how is that benefiting you?
Freshsales has given efficiency back to a nimble sales team like ours by taking away all the grunt work and confusion involved in a bustling sales team like ours.
FreshSales helps me better track my prospects in the sales process.
What do you like best about the product?
Freshsales is very easy to use and allows me to customize the fields for my specific needs. I love the mobile app so that i always have my crm at hand.
What do you dislike about the product?
I would like a few more options on reporting my pipeline and hiding deals that have been completed after 30 days.
What problems is the product solving and how is that benefiting you?
Not losing track of customers in my pipeline.
Recommendations to others considering the product:
Freshsales is a much better fit for a small sales team or solo entrepreneur. And seems easily adapted to a large team.
Customer Support
What do you like best about the product?
Prompt response....Candid approach to subjects.
What do you dislike about the product?
There was nothing I disliked about the service.
What problems is the product solving and how is that benefiting you?
Feature enhancements and training.
Excellent Customer Service!
What do you like best about the product?
Fresh Sales is one of the easiest sales tools we've ever used. The functionality is brilliant and you can literally add anything you need to reports and such. It is fast becoming a vital part of our business and we wouldn't want to be without it now!
What do you dislike about the product?
I have yet to come across something I'm not happy with.
What problems is the product solving and how is that benefiting you?
All the benefits of using a CRM.
Great tool for beginner to start with
What do you like best about the product?
The UI and UX are really clean and easy to setup. It has a task and appointment management which helps you to manage all the meetings from the tool itself. The email sending and excel import work very beautifully.
What do you dislike about the product?
I faced some issue with import of Excel.
What problems is the product solving and how is that benefiting you?
This is a very good tool which helped me to keep track of everything very neatly.
Great CRM Tool - New Business
What do you like best about the product?
Fresh Sales is an easy to use tool right out of the gate and the support staff is excellent.
What do you dislike about the product?
I haven't found anything at this point I'm unsatisfied with.
What problems is the product solving and how is that benefiting you?
I was looking for a way to keep track of my referral relationships and better develop them through managed and consistent touches. Fresh Sales gives me an effective and efficient way to do this.
Recommendations to others considering the product:
If you are looking for a cost effective and straightforward product, FreshSales successfully ticks all the boxes.
first use in CRM to my business
What do you like best about the product?
Very simple UI
I have not used it yet, but explore some of the features, it seems like a very intuitive system to use
Look forward to start working
customer service is excellent
integration with freshdesk
I have not used it yet, but explore some of the features, it seems like a very intuitive system to use
Look forward to start working
customer service is excellent
integration with freshdesk
What do you dislike about the product?
some minor features are missing but I not see anything important :)
What problems is the product solving and how is that benefiting you?
using a lot of channels, and controlling the customers record
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