Freshsales

What do you like best about the product?

The clean and intuitive UI makes its easy to onboard team quickly without steep learning curve

Features like built in phone , email, activity tracking and automation are tightly integrated

Freddy AI and automation features also help with lead scoring, prioritization and improving follow ups without overcomplicating workflows

What do you dislike about the product?

Limited Automation features compare to competitors tools like HubSpot, Salesforce and others CRM's and some advanced features are very hard to setup at first

The reports are not very flexible and getting detailed insights can take extra time

Some of advance features are available only in higher plans

What problems is the product solving and how is that benefiting you?

Freshsales solves problem like managing leads, tracking customer conversation and following up on deals one place

Instead of multiple tools for calls, email, notes and task it is organized in single platform

The main benefits its saves time and keeps working in well organized and make sure that no lead or follow up missed

What do you like best about the product?

I like Freshsales for its ease of use and customization. It's easy to upload leads, set life stages, and manage my sales tasks as a Sales Development Representative and Account Executive. The initial setup was simple, which made it easy for my team to get started.

What do you dislike about the product?

The mobile app is very basic. As a salesperson, having the laptop all the time is difficult. The mobile app didn't provide easy access to update notes, call notes, activities, and check deals associated.

What problems is the product solving and how is that benefiting you?

I use Freshsales for lead and account management, and it helps with running campaigns as a sales person.

What do you like best about the product?

I use Freshsales for management because it offers easy access to my working contacts management and sales management services. I like how easy it is to use; just a tap and almost all work is done. There are many more features in the application like managing our work, setting reminders, or even automating some tasks with it. The initial setup was very easy. Overall, compared to Zoho CRM, Freshsales is much easier to use.

What do you dislike about the product?

I think its user interface can be improved by adding more features in profile. Some functions are in two slides, I mean one in another, which can be improved by setting them on top or on the profile page.

What problems is the product solving and how is that benefiting you?

Freshsales provides easy access to contacts and sales management, making it user-friendly and efficient. It helps manage work, set reminders, and automate tasks with just a tap.

What do you like best about the product?

I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offering powerful CRM features like lead scoring, automation, and pipeline tracking. It's easy to get started without much training, which helps me work efficiently from day one. I also appreciate its integration with email and calendar tools, which keeps all customer interactions and meetings organized in one place. Setting up Freshsales was straightforward and the user-friendly design made the onboarding process simple, making it accessible even for first-time CRM users.

What do you dislike about the product?

Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibility could be improved by allowing more customization options, such as adding calculated fields, easier filtering, and more control over report layouts. When working with large volumes of data, performance could be enhanced by faster loading times and smoother navigation, especially in reports and dashboards.

What problems is the product solving and how is that benefiting you?

Freshsales automates lead management, reminders, and follow-ups, solving manual tracking issues. It saves time and enhances sales productivity.

Freshsales  is our CRM  tool and CRM  platform. Whenever we want to sell a product to a customer or when they inquire on any promotion site, we get the customer details over Freshsales , and based on that, we call the customer. There is an option to call the customer and check with their needs and proceed further.

Freshsales is being used across a certain list of categories, including healthcare, real estate, and auto sales. Whenever a customer has visited a particular promotion site and provided their details, the details get captured in Freshsales CRM dashboard. Then a support person or salesperson will get in touch with the particular contact person, inquire about their requirements, and proceed accordingly. There is also an automation feature that runs every time whenever a particular criteria is met.

Freshsales has impacted us positively. It has saved time, increased sales, and improved customer relationships. Comparatively, with the existing method that our organization was using, upon Freshsales implementation, we have seen a five to ten percent increase in time and sales.

The automation runs whenever a certain trigger point is met. For example, if the person details captured indicate they are interested in proceeding further, then when we update the particular field, it automatically goes to the next person at a higher level, and then the status gets changed.

There are many features including recently enabled AI that gives a brief description to the contact person about what that particular promotion is about. There are also features like auto email getting triggered and marketing emails. All of those features are part of Freshsales.

The product is up to the mark and everything we need right now.

I have been using Freshsales for the past six months.

Freshsales is stable.

Freshsales is highly scalable.

We were using a custom developed solution which does not scale up, so that's the reason why we switched to Freshsales.

We have seen a return on investment as well as money saved and time saved. Fewer employees are required based on the automation that we created.

The setup cost is very good and within the budget.

There are other products that we compared before going to Freshsales. Compared to those, I find Freshsales is more intuitive to the user as well as offering more features to the customer. Before choosing Freshsales, we also considered Salesforce  Sales, which is higher in cost, so we ignored that and chose Freshsales.

Freshsales is a must-go product if you are considering a low budget and highly scalable product. I would rate this review as a nine.

Private Cloud

Amazon Web Services (AWS)