Freshsales
Freshworks Inc.External reviews
1,219 reviews
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External reviews are not included in the AWS star rating for the product.
Best Marketing Automation and CRM Software
What do you like best about the product?
We moved from SalesForce to FreshSales and it has proven to be an excellent decision. FreshSales is easy to use, highly customizeable to our business processes, and pulls all our marketing efforts together to provide insights into our target market that we weren't aware of before. Customer service has also been outstanding. Don't waste your time and money with the 'big boys' in this space - they overcharge and give you less value.
What do you dislike about the product?
It can be a little quirky in terms of adhering to the 'rules' of the database and reporting still has a ways to go, but the FreshSales team is quickly making strides.
What problems is the product solving and how is that benefiting you?
We have gone from a marketing database only, to a full CRM that allows us to track specific results of our marketing efforts and provides a way to analyze the 'big data' of our leads, pulling the most active, interested ones to the top.
Best way to convert your leads into customers
What do you like best about the product?
the email templates and lead rating of my potential customers
What do you dislike about the product?
The lack of automatical follow up emails
What problems is the product solving and how is that benefiting you?
Cuts the time I spend on sales
What Freshsales does for my business
What do you like best about the product?
I like how it streamlines the entire sales process and has the ability to be flexible through custom fields so that the application aligns with your company.
What do you dislike about the product?
I dislike that you cannot create custom colours so that the freshsales application matches my company colours.
What problems is the product solving and how is that benefiting you?
Freshsales allows you to save time on manual admin work. It has the ability to auto log calls and emails so you can focus on selling. It also has a key feature which can pull up the leads linkedin, facebook, and twitter which gives me the ability to put a personal touch on things.
Recommendations to others considering the product:
To those still using excel spreadsheets... this is a huge opportunity for you to grow your business. Freshsales really does streamline the entire sales process for you and keeps you organized and on top of your game.
SalesForce to Fresh Sales
What do you like best about the product?
Fresh Sales has twice the amount of features than Salesforce and the difference in support is astronomical! Also the staff at Fresh are the most helpful people you could wish to work with!
What do you dislike about the product?
I struggle to find an issue with he system having used it for the last 4/5 months however one suggestion would be to be able to make the telephone calls through an ipad.
What problems is the product solving and how is that benefiting you?
Fresh allows our team of 14 telesales staff to keep upto date on any contact our clients have had with the business. Whether this be via email/telephone or notes.
Recommendations to others considering the product:
Ensure your interenet strength is up to standard before using the VOIP - Fresh support will help you with this!
Solid platform, great customer service
What do you like best about the product?
Customer service from everyone has been fantastic. In particular Vidhya Lakshmi, Joseph Preetham and Kenneth Joseph.
Thanks team, I look forward to growing our business moving forward.
Thanks team, I look forward to growing our business moving forward.
What do you dislike about the product?
Still a new platform so there are some developments and integrations that are yet to happen (i.e. Xero and MYOB). I'm confident with time these will be pushed through.
What problems is the product solving and how is that benefiting you?
Sales pipeline management. More visibility over
Freshsales
What do you like best about the product?
Freshsales makes it incredibly easy to automate the tasks that our sales team encounters every day. From keeping up with old contacts, to importing and updating new leads, we've always been able to quickly control and delegate the sales efforts of our team with Freshsales.
What do you dislike about the product?
I appreciate Freshsales effort to introduce email marketing campaigns but I believe that there is still some room for improvement from a use-ability standpoint.
What problems is the product solving and how is that benefiting you?
FlashFrame has struggled since its inception to market its services, wading through a complicated marketplace with an eclectic group of contacts to find potential buyers and navigate strange relationships . Freshsales's endless customization has enabled us to sift the noise and easily manage contacts with complicated accounts and an ever changing group of contacts.
Recommendations to others considering the product:
There is a lot of customization in the early stages to develop the CRM models and how you'll share. While its important to not get overwhelmed with all of the features, its also still quite easy to make changes further down the line so don't be too worried about making any 'mistakes'.
Great UI - Includes Necessary Features
What do you like best about the product?
Out of the box, easy to use CRM. Live customer support.
What do you dislike about the product?
Nothing so far, but I haven't tested all the features.
What problems is the product solving and how is that benefiting you?
Tracking e-mails, managing sales pipeline, keeping records of conversations.
Great UX, simple and powerful Segment integration is why I love Freshsales
What do you like best about the product?
After considering multiple CRM tools and having worked with SalesForce in the past we decided to go with Freshsales, and we are very happy with the decision. We are a small company, and we don't have time to do custom integrations or to train our team on complex tools like SalesForce, so Freshsales easy-to-use UI, their Segment integration, and affordable price are the main things that make the tool perfect for us
What do you dislike about the product?
I'd like to see more tools for customer success to help us maintain our existing customers happy. Automated emails similar to customer.io and Intercom would be great as well.
What problems is the product solving and how is that benefiting you?
Sales and customer success
Worth trying! Freshsales is definitively an excellent CRM tool at a very affordable price.
What do you like best about the product?
I used Microsoft Business Contact Manager (BCM) for years… just because it was included with my Microsoft Office license. I bought a new computer a couple of months ago and I experienced that my Microsoft Office license wasn’t supported on this new machine and that BCM had been discontinued.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
I had no choice. I had to find the right CRM tool for my business. My requirements are the following ones:
- Standard CRM features : leads and deals management, customization of the fields
- Data import/export (as .csv files)
- Reporting features
- Access to the customers data at anytime and from anywhere (mobile CRM)
- Affordable price
- Easy of use
- Integration with Google calendar, helpdesk solutions…
As a Freshdesk user, I decided to make a try with Freshsales. I also tried another solution to compare. Freshsales was definitively the best tool with no hidden cost which offers all the desired features and much more.
What do you dislike about the product?
I would love to have the ability to generate PDF reports.
What problems is the product solving and how is that benefiting you?
No need to synchronize my data between my computer and my smartphone. I always have access to all my data and I can update them from any device. The app is just perfect!
Recommendations to others considering the product:
You can start with the free edition (Sprout) and consider to upgrade to another plan later if you are looking for additional features available in the other plans.
Freshsales is awesome!
What do you like best about the product?
Freshsales is truly a pleasure to use. We moved from Salesforce to Freshsales. It is easier and less time consuming to manage relationships with our pipeline and customers. The built in phone and email is amazing. I particularly like the Segment integration. We can pull in all sorts of product usage information into the CRM.
What do you dislike about the product?
There is nothing I dislike about Freshsales. I recommend starting a free trial to see for yourself.
What problems is the product solving and how is that benefiting you?
It is easier and less time consuming to manage relationships with our pipeline and customers.
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