Freshsales
Freshworks Inc.External reviews
1,219 reviews
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Fast,easy and complete CRM
What do you like best about the product?
What I really like in Freshslaes is the UX, all the people in our organization learned to use it in few days
What do you dislike about the product?
I think the reporting part can be improved a lot in order to offer a small BI tool which could be really amazing
What problems is the product solving and how is that benefiting you?
We optimized our processes, speeding up the sales team and the conversion rate.
To bring in new customers for your business a must have tool
What do you like best about the product?
Report generation
Bulk mailing
Saving templates
Follow ups
Adding call logs
Bulk mailing
Saving templates
Follow ups
Adding call logs
What do you dislike about the product?
At times takes more time in importing leads to the dashboard
What problems is the product solving and how is that benefiting you?
We are using this tool to communicate with the leads to bring in their business for our company
Recommendations to others considering the product:
If anyone planning to bring new leads for the business then it is a must have tool.
It is very much useful in sending bulk mails to the users which in turn reduces the effort of sending every email manually and realtime reports can be generated instantly
It is very much useful in sending bulk mails to the users which in turn reduces the effort of sending every email manually and realtime reports can be generated instantly
Best tool to generate leads for your customers
What do you like best about the product?
Bulk Mailing - Bulk mailing is the best feature that I like about Fresh sales we can send emails to the users without manually sending it one by one
What do you dislike about the product?
Sometimes it takes time to refresh the leads that are updated to the tool
What problems is the product solving and how is that benefiting you?
We are using the tool to generate new leads for our products by sending emails to them and following up with them over the email. Also the report generation of the leads is quite good to know the reports
Recommendations to others considering the product:
The best tool that is available in the market to solve your business problems. It is very much useful in generating new leads for the business along with the option of downloading the reports that we have generated on the tool.
Better than Salesforce
What do you like best about the product?
Usability can be a bit confusing to use.
What do you dislike about the product?
Sometimes a bit slow in loading at start
What problems is the product solving and how is that benefiting you?
CRM and Sales
Recommendations to others considering the product:
Works brilliantly with FreshDesk and Freshchat
Freshsales is the CRM we have been waiting for.
What do you like best about the product?
I like how lightweight Freshsales is to use. It integrates into our day-to-day communication platforms so we can track progress without the heavy lifting of redundant data input.
What do you dislike about the product?
I have not found a major issue yet. I will update when I find something.
What problems is the product solving and how is that benefiting you?
We track thousands of opportunities a year. Within those thousand I track 5 different types and need 5 different pipelines to accurately track the various funnels. Freshsales has been instrumental in helping with that. We are a small company and we also needed a software that could be implemented and administrated internally.
Recommendations to others considering the product:
I recommend looking at the Estate level during the trial. It has a lot of great time saving features that can save hours in a week.
a great CRM
What do you like best about the product?
FreshSales is an intuitive, robust CRM option. I'm used to Salesforce, and I find FreshSales to be a capable CRM with comparable capabilities.
What do you dislike about the product?
Thus far there is little I dislike about FreshSales. And I am picky.
What problems is the product solving and how is that benefiting you?
24/7 access via the mobile app.
Freshsales is easy to use and easily accessible.
What do you like best about the product?
The customer service is great! Fast and helpful - no waiting for days to get support like other CRM platforms.
What do you dislike about the product?
Cant think of anything to dislike. The platform is very user friendly.
What problems is the product solving and how is that benefiting you?
Tracking and managing my client contacts. Benefits have resulted in three appointments in just a few days of using.
Recommendations to others considering the product:
30 day trial , no sales pressure with lots of customer support
Great new business development app
What do you like best about the product?
Helps me prioritize opportunities, eliminate low probability tasks
What do you dislike about the product?
Nothing, really, it's all good, very easy to customize
What problems is the product solving and how is that benefiting you?
Keeps me focused on the next most important thing to do
Amazing UX, absolutely love it
What do you like best about the product?
The whole customer experience: from being able to convert leads into contact, establishing a lead score, customizing everything so easily. It feels like you are making the software your own. It is super fast and so much easier to use than Hubspot. The interface to send email is amazing, the tracker works super well. I can personalize the customer profile and add anything I need, to then set it up as criteria for the lead score, just perfect.
What do you dislike about the product?
The autofill option needs a bit of work to be as efficient as Hubspot one for example. But honestly, all the other features are making up for it. I was also wanting a Chrome extension, but I asked and it seemed like it is going to be there soon.
What problems is the product solving and how is that benefiting you?
Doing outreach to my contacts has been made so easy. The lead score is helping me to sort out who I should contact first (and I defined myself what is making a lead worthwhile). I also defined a set of rules to remind me to contact people after X number of days depending on the lead score: AMAZING
Recommendations to others considering the product:
Go for it guys, worth the hassle of changing CRM. We put tones of work into setting up Hubspot, I tried Freshsales to see the difference, and I immediately switched.
Great sales tool!
What do you like best about the product?
Everything is so organised and easy to use.
What do you dislike about the product?
Not much, the whole program is very user friendly.
What problems is the product solving and how is that benefiting you?
Keeping my sales organised and keeping my follow up on time.
Recommendations to others considering the product:
Definitely give it a try, it's well worth the switch.
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