Freshsales
Freshworks Inc.External reviews
1,219 reviews
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Comprehensive sales tool
What do you like best about the product?
Freshsales is unique in its offering when it comes to reporting. Reports are flexible and highly customizable for us to measure different metrics.
Its integrated with FreshChat which again help us in creating an inbound chat to a deal.
Its integrated with FreshChat which again help us in creating an inbound chat to a deal.
What do you dislike about the product?
Task management still needs improvement. I believe this is already work in progress.
Task should be auto-assigned once the previous one is completed.
Task should be auto-assigned once the previous one is completed.
What problems is the product solving and how is that benefiting you?
We are a team of 6 in sales team and tracking different performance/business metrics was not possible until we moved to FreshSales. Today we are able to see a micro level view of the sales funnel at any given point.
Fantastic Service
What do you like best about the product?
We had countless salespeople calling and rambling on at us about facts figures and they all seemed like they were just chasing commissions.
But when I spoke to fresh sales they actually took the time to understand what we wanted and needed as a business, and bared with us whilst we mulled over each aspect, added to that they answered every single little question we had (and there were many) this totally put our minds at ease and they continue to do so now we're on board.
But when I spoke to fresh sales they actually took the time to understand what we wanted and needed as a business, and bared with us whilst we mulled over each aspect, added to that they answered every single little question we had (and there were many) this totally put our minds at ease and they continue to do so now we're on board.
What do you dislike about the product?
The lack of bundles they offer with their other packages, for example, we would like to use resh marketer and fresh desk as well but at the moment that requires three subscriptions.
What problems is the product solving and how is that benefiting you?
It has and continues to solve problems on a daily basis, it fluidly fills the gaps between our sales team and our main office, allowing for a more seamless experience for staff and our customers alike,
Fresh sales have managed everything we've thrown at it with the level of customisation it's grown into the tools of our dreams.
Fresh sales have managed everything we've thrown at it with the level of customisation it's grown into the tools of our dreams.
Recommendations to others considering the product:
Consider how much you can really utilise the custom fields,a lot of CRM's fall down here but with fresh sales you can change pretty much everything and add many many fields of your own to top that of you can also call upon them via the api webhooks zapier etc.
Amazing Application with easy to use interface and
What do you like best about the product?
Ease of use, sync to various device and user interface is the strong point for Freshsales. It tracks each and every activities of your jobs related to clients. And the mobile plus Web application make sure that you never miss on a client anytime. Easy to use and quite a streamlined process that anyone can use. Great app for startups
What do you dislike about the product?
Would like it even more if the prices are a bit more pocket friendly.
What problems is the product solving and how is that benefiting you?
Easy tracking of various stages of clients conversion, easy assignment of leads to the team.. One stop to store all clients data
Recommendations to others considering the product:
This app does wonders.. Must to have for any startups
User friendly, stable, well thought, well integrated CRM
What do you like best about the product?
I like the visual components and how easy it is to create reports for my sales team. I also love how the Freshsales team is constantly improving the product!
What do you dislike about the product?
The servers went down one or two times in the past 6 months.
What problems is the product solving and how is that benefiting you?
It allows my sales team to manages their regions in a very efficient way while allowing me to have great visuals on their progress.
Sales & Marketing
What do you like best about the product?
It is a straightforward tool, with little to none configuration. Anyone can start managing their sales efforts with a top of the line CRM. It´s freshly intuitive and the UI allows anyone to catch up and start contributing. It allows you to go mobile which is a great advantage to keep all your information sync at all times.
What do you dislike about the product?
It could include a sales catalog, for any given product. Enabling a sales portfolio or catalog could motivate more businesses to start using it.
What problems is the product solving and how is that benefiting you?
We are documenting and tracking all our business efforts on the tool.
Recommendations to others considering the product:
Adding a product catalog or portfolio.
Freshsales Gets it DONE
What do you like best about the product?
Simple, affordable, great intuitive interface.
What do you dislike about the product?
There are a couple of features I just haven't played with yet. Figuring out the transition of a lead to contact took me a few minutes. Not enough of a problem to really complain. I haven't worked with Deals yet, so it keeps wanting to make everything associated with a deal. Just have to know this.
What problems is the product solving and how is that benefiting you?
Just a great product that helps us get the job done. Great CRM! Great for sharing leads. We are still prior to launch, so we will see. I am so excited about how much time we will save in training.
Recommendations to others considering the product:
It's a great product, simple to use, VERY robust! We LOVE IT!
Easy to use!
What do you like best about the product?
Freshsales can hook up to your phone and email and you can log every interaction with your customers and easily go back and access them. You can also save picture to customer files. It has made keeping up and progressing the customer relationship easier than it has ever been.
What do you dislike about the product?
I have not found anything that I have not loved about this CRM.
What problems is the product solving and how is that benefiting you?
On top of an extremely user friendly interface, Freshsales lets you connect with your calendar to set appointments and tasks for you to work on. You can also set it to send a friendly reminder to the person you are meeting with.
Recommendations to others considering the product:
Just check it out! It's really hard not to like. It takes a bit to learn all of the different features but once you learn them, you will never go back to another CRM. Freshsales is the best and it is only getting better.
Best in use
What do you like best about the product?
1.Comfort while using
2.Valid option for sales action
3.Best in support
4.It reduce lots of time for an individual
2.Valid option for sales action
3.Best in support
4.It reduce lots of time for an individual
What do you dislike about the product?
There was nothing in freshsale to dislike .
What problems is the product solving and how is that benefiting you?
Sales track.Its very useful
Recommendations to others considering the product:
Nothing
Freshsales - A CRM to attract customers
What do you like best about the product?
The best feature I like about Freshsales is bulk mailing and report generation. When we need to send an email to a large audience then this is the tool for it.
It helps us in generating new leads for the business.
It helps us in generating new leads for the business.
What do you dislike about the product?
Nothing much as of now, all the features in the Freshsales are great and i personally don't have any dislikes
What problems is the product solving and how is that benefiting you?
We use freshsales as our primary CRM to send and receive emails from the users, sending bulk mailers when required, adding manual call logs, and tagging the lead status.
Recommendations to others considering the product:
The best CRM available in the market to solve the business problems, when we implemented this in our office we didn't have a much of exposure but the training given by freshsales was very good and we are now an expert of this product
Perfect for leads management
What do you like best about the product?
UI is very user friendly.
Easy kanban view to manage different stages of leads.
All in one software
Easy kanban view to manage different stages of leads.
All in one software
What do you dislike about the product?
Sometimes get slow while sending emails but overall no dislikes
What problems is the product solving and how is that benefiting you?
Deals and leads management
Recommendations to others considering the product:
Must use software for sales people
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