Freshsales
Freshworks Inc.External reviews
1,219 reviews
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The perfect tool for beginners
What do you like best about the product?
Incredibly user-friendly and low cost are the greatest assets (An excellent option for new users is to try the trial version ). The great thing regarding FreshDesk is that though they've had such a high focus on their users' needs, and will regularly update their solution to suit those changing requirements!
What do you dislike about the product?
We want to fix a lot of reporting gaps for us, not the missing features, enhance the API because we optimize a lot.
What problems is the product solving and how is that benefiting you?
Freshdesk makes the work of our sales team much more manageable.
Recommendations to others considering the product:
Yes, the Freshdesk team is used to using their software, and it will likely create new options to suit your marketing automation needs in the future.
FreshworksCRM review - Mar '21
What do you like best about the product?
Economical pricing, responsive customer support
What do you dislike about the product?
No ability to build multiple steps/day into a sales sequence
What problems is the product solving and how is that benefiting you?
The usual stuff - contact management, bulk email campaigns, pipeline management, etc.
Freshworks enabled us to effectively move CRM to the cloud
What do you like best about the product?
Freshworks handles many integrations with many applications which makes it much easier for us to manage it, as well as the use of calls and calendars. We can automate the onboarding of prospects and new leads. It is useful both for the sales channel and for communication with customers, making the process automatic.
What do you dislike about the product?
They have a rather slow and deficient customer service, we had a problem at the time of the initial configuration and we suffered a lot since the technical support solved the problem after two days, which shows us that the response process varies from 10 to 15% of effectiveness.
What problems is the product solving and how is that benefiting you?
We were able to maintain customer management in the sales department efficiently through lucrative web projects shared by our company. We were also able to integrate some applications for customer movement through the channeling of relevant notifications that are essential for their use.
Recommendations to others considering the product:
This program is very good despite its flaws, it is perfect for small to medium sized organizations, although a solid communication capability between the team and the registered customers is necessary.
Good product, horrible support.
What do you like best about the product?
The crm has full features at a reasonable cost (but you get what you pay for)
What do you dislike about the product?
Less intuitive than I would like. More importantly, I have never seen a poorer customer service experience than this. Tech support.
What problems is the product solving and how is that benefiting you?
Basic CRM, so it solves the organization issue. Haven't seen the benefits promised because of the lack of support.
Recommendations to others considering the product:
Consider others. I must again start my search.
freshworks review
What do you like best about the product?
I love it's reminders for easier and prompt follow up. This provides best services to offer your clients and fulfill promises of calling them back. reporting dashboard looks quite okay and it's easy to use thus, not complicated.
What do you dislike about the product?
Their limited integration and online document storage should be expanded.
What problems is the product solving and how is that benefiting you?
We used it in sales campaigns and it really worked well. I would recommend it to anyone without doubt.
Recommendations to others considering the product:
Freshworks will not disappoint you especially if your company involves sales. The platform makes work easier especially when generating leads.
Freshworks CRM extensive software to arrange sales !!
What do you like best about the product?
For our company, using Freshworks CRM was very convenient since it is focused on customers and the participation of them, which in turn gave us a point of view based on intelligent solutions planned and thought for customers.
It also allows me to attract potential clients, improving and expanding the traffic of our website. I am happy with the service and what it offers us.
It also allows me to attract potential clients, improving and expanding the traffic of our website. I am happy with the service and what it offers us.
What do you dislike about the product?
personally for all our workers there were no negative aspects, the implementation had a good reciprocity since it is designed for potential clients, which represents something profitable.
What problems is the product solving and how is that benefiting you?
With the use of this software our company had the opportunity to intrude on a wide range of potential clients that we could not access before, since they worked with indicators such as telephones, email, behavior monitoring that is also available not only in our area but also in areas such as Technology, Education, Real Estate, Hospitality, etc.,
Recommendations to others considering the product:
For us, it was very pleasant to use this software since it promises migration support with respect to previous CRMs for which it is 100% recommended since it is easy to use, it is very competitive, that is, it is at the height of other recognized software Not to mention that the necessary information is always at hand.
It is important to note that the system can be connected with the marketing system and expand its scope, which is amazing for us, for this reason and others we recommend it to expand sales and users.
It is important to note that the system can be connected with the marketing system and expand its scope, which is amazing for us, for this reason and others we recommend it to expand sales and users.
Freshworks improves our company's labor relations
What do you like best about the product?
With Freshworks software we can manage our potential customers so that our sales team has a faster time to make their journey. It has helped us to quickly get hot potentials for our company.
What do you dislike about the product?
Unfortunately the platform does not have any tools for radial and territorial mapping which limits us a little when representing our projects on a large scale. Even so, we are happy to work with Freshworks.
What problems is the product solving and how is that benefiting you?
With the platform we can strengthen and ensure customer relationships and we can be present at all times as Freshworks allows us access from mobile devices at any time. It also helps us to keep the team organized with its task management tool.
Recommendations to others considering the product:
Freshworks is recommended for small and large companies because thanks to its integrated marketing automation function we can increase the processes and actions of our strategies in order to reach the greatest number of people at the lowest possible cost.
Nice product with the worst support we have ever experienced.
What do you like best about the product?
The product is nice and simple to use - for a SaaS company with roughly 1,000 customers, it was a simple way to get organized, create some nice automation, and get things organized for our company. Unlike other CRMs, creating a new workflow is simple—the same goes for adding new fields. There was some confusion with the connection between companies and contacts, but overall it was nice. They do limit the number of workflows, and you do need a ton for this to work well.
What do you dislike about the product?
Honestly, we have had the worst experience with their support team that we've ever had with any company. Every time something would break or not work it was "a bug" they were looking into and there would never be a resolution. We were sold on Freshworks because of the integration with Chargebee...except it literally never works. Most support queries were ignored for a week or more, with the typical answer being "this is a bug that we're working on." There were constant billing issues that they would say they would credit, and then wouldn't until they were pushed to do so. It's a nice product, but we left for Hubspot and...WOW...the price isn't much different but the product is in another galaxy. The support is incredible. Freshworks is nice, but as I said, the horrible support and endless bugs and downtime made it unusable for us.
One big thing for larger companies to think about - they cap parent/child accounts and workflows which can cause some serious issues.
One big thing for larger companies to think about - they cap parent/child accounts and workflows which can cause some serious issues.
What problems is the product solving and how is that benefiting you?
Freshworks helped us conceptualize a better way to organize data, although the look and feel of the company page is messy and you are unable to edit the look and feel of it.
Recommendations to others considering the product:
If support matters to you, and it's important with a CRM, this is not the product for you. The price and ease of use really sold us, but the bugs, downtime, and support were constantly frustrating.
It is a good tool for online marketing evaluation
What do you like best about the product?
It has provided us with many functions and applications that do not require all applications to be purchased individually. At the end of the day we save a deal of time and resources with all options, including a conversion optimization and a different information sessions. Finally, the extension to Chrome is very useful.
What do you dislike about the product?
This type of program does not contain the best documentation available to us by Freshmarketer. In a small business, the price is exorbitantly expensive, but a large amount can indeed be achieved by all the knowledge it offers.
What problems is the product solving and how is that benefiting you?
Freshmarketer had already kept our process flow clean because the software is quite user friendly and efficient with funneling tools. With insights we have gathered from A/B testing, we have about balanced the high license costs.
The system is very complete and performs an incredible sales process !!
What do you like best about the product?
Freshworks CRM is a system that we implement in the company in order to improve our sales. I love the system because the tools it offers us are extensive, allowing both marketing and secure sale to be carried out, this system is innovative because it uses artificial intelligence to perform its functions. and in order to attract potential customers and make specific, wide and safe sales we have not had any kind of inconvenience or problem regarding the operation of the service, it is for this reason that each of the tools have worked interactively and have allowed the sales and marketing area expand traffic and make much more targeted sales.
What do you dislike about the product?
We have not had any kind of inconvenience regarding the operation of the service we have seen that the system has been very extensive in attracting new customers and the quality of operation is incredible the tools are intuitive so it is easy to understand without the need for any external help which makes the execution of the program very simple for this reason, we have not noticed any flaws and also its tools are improving better and better.
What problems is the product solving and how is that benefiting you?
Mainly, the system works in order to solve our sales problems and attract traffic. The marketing system that we currently have performs a massive search for new users, however, unifying Freshworks CRM is much more powerful that allows us to reach much broader levels of traffic. attract potential customers to make concrete and fast sales the customers found have commented positively to the system, indicating that the virtual bot performs the sales process faster and more nicely, a very complete and detailed system with a very convenient artificial intelligence. you have provided an effective quick system, it is nice.
Recommendations to others considering the product:
In short, the system has broad solutions, the main objective of attracting traffic and expanding sales has been very evident, we have noticed it both with the web and the growth analysis, in addition to that the sales and purchase system has grown remarkably, without any type of inconvenience we have been able to implement the service both in digital marketing and sales area, I highly recommend it.
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