Sold by: Flourish and Thrive Labs
Implementation, configuration, and onboarding for PH360, the HIPAA-compliant AI reasoning engine built for public health. Flourish and Thrive Labs, led by former health department leaders, handles tenant setup, Agent building, and training, so your team works the day you go live.
Overview
Implementation built and delivered by the people who built PH360.
Buying public health software and having it actually work are two different things. The gap between contract and competence is where most implementations stall: generic onboarding, a pile of PDFs to upload, and a team left to figure it out alone. This engagement closes that gap. It is the implementation, configuration, and onboarding service for PH360, the HIPAA-supported AI reasoning engine purpose-built for local and state health departments, delivered by the people who built it.
What we stand up and configure
We provision your isolated PH360 tenant and configure it for your jurisdiction. We build your first production Agents in Oak alongside your champions, covering the jobs your team actually does, so the platform is doing operational work rather than sitting empty.
- Tenant provisioning and jurisdiction-specific configuration
- First-Agent building in Oak for your real workflows
- Administrator setup in Birch and go-live readiness
Training, not just access
We train your administrators to manage accounts, Agents, and permissions independently, and we onboard your staff on Maple so they can put the reasoning engine to work on the task in front of them and verify every cited answer before they act. The goal is a self-sufficient team and durable adoption, not dependence on us.
Delivered by people who have done the job
Flourish and Thrive Labs is a public health technology firm led by former health department leaders. Your implementation is run by people who understand inspections, communicable disease response, accreditation, and emergency preparedness from the inside, so configuration decisions reflect how the work is really done, not how a generic integrator assumes it is.
Standard and Complex engagements
Standard engagements cover tenant setup, configuration, administrator and user training, first-Agent building, and go-live support for departments adopting PH360's core workflows. Complex engagements add custom integrations and advanced configuration for jurisdictions with more involved data and process requirements. Final scope, timeline, and price are set with you and delivered through a private offer.
Support before and after you buy
Before purchase, a former health department leader will scope your engagement with you directly, with no sales engineer intermediary. After a private offer is accepted, we contact you with next steps within two business days and stay engaged through go-live and the transition to your ongoing PH360 subscription support tier: Standard, Premier, or Signature.
Highlights
- Delivered by the people who built PH360: Flourish and Thrive Labs is a public health technology firm led by former health department leaders, so your implementation, configuration, and onboarding reflect how inspections, communicable disease response, and accreditation actually work, not how a generic integrator assumes they do.
- Configured for your jurisdiction and working from day one: we provision your isolated, HIPAA-supported PH360 tenant and build your first no-code Agents in Oak, so the reasoning engine is doing real public health work at go-live rather than sitting empty.
- Training that creates a self-sufficient team: we onboard your staff on Maple and train administrators to manage accounts, Agents, and permissions independently in Birch, building durable adoption rather than dependence.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Support for this engagement is provided by Flourish and Thrive Labs by email at . A member of our team - not a sales engineer - responds to every request.
Before you buy
Reach out at any time to scope your implementation. A former health department leader will work with you directly to define scope, timeline, and the right engagement type for your jurisdiction at no cost and with no obligation, before a private offer is issued.
During and after your engagement
After you accept a private offer, we contact you with next steps within two business days. You are assigned a dedicated point of contact for the duration of the engagement, and we stay engaged through configuration, knowledge-base loading, Agent building, training, and go-live.
- Channel: email support at , monitored during U.S. business hours
- Response: within two business days, and faster for active, time-sensitive go-live work
- Scope: help with implementation, configuration, training questions, and troubleshooting related to your engagement
Ongoing platform support
When your implementation is complete, ongoing support for the PH360 platform transitions to the support tier included with your PH360 subscription - Standard, Premier, or Signature - each with its own response times and coverage hours. Your implementation team will hand you off cleanly to ensure nothing is dropped.
Software associated with this service
By Flourish and Thrive Labs
The promised structural change in public health never came. AI is the first tool that can advance the mission without needing another decade. PH360 brings AI to the work, built for public health.