Category: AWS End User Messaging

In this post, you will learn how to extend an existing omnichannel fallback solution by integrating LINE Messenger, including architecture updates, deployment steps, and testing procedures. The original solution, built with Amazon API Gateway, AWS Lambda, Amazon Simple Email Service (Amazon SES), and AWS End User Messaging, delivers messages across SMS, WhatsApp, and email with automatic fallback capabilities.

This post is for developers and solutions architects looking to integrate WhatsApp messaging into their customer engagement workflows using AWS. By the end, you will know how to send every supported message type—from straightforward text and media to templates, interactive menus, and WhatsApp Flows—using Python and the AWS End User Messaging Social API.

In this post, we show you how RCS on AWS End User Messaging solves customer engagement challenges through verified branding, interactive features, and automatic SMS fallback. You get a branded messaging experience with the reliability of SMS built in.

In this blog post, you’ll learn how to build a template manager and messaging API using API Gateway with JWT authentication for secure access, Amazon SQS for reliable message queuing, AWS Lambda for serverless processing, AWS End User Messaging for SMS, and Amazon Simple Email Service (SES) for email.

With AWS End User Messaging, businesses can now enable both voice note input and voice note responses on WhatsApp. In this blog post, we explore why voice notes matter, where they make a difference, and how AWS helps you enable them through a sample voice note messaging solution.

Educational technology (EdTech) providers face the challenge of maintaining seamless, personalized communication and presenting the right recommendations to their diverse stakeholders. This post explores how combining Amazon Web Services (AWS) End User Messaging and WhatsApp Business API with the advanced AI capabilities of Amazon Bedrock can transform educational engagement.

Today, we’re sharing a solution that brings AWS Budgets alerts directly to your WhatsApp using AWS End User Messaging—enabling real-time cost awareness and faster response to budget thresholds wherever you are.

This post explains how to programmatically register sender IDs, which can be used in many countries around the globe. The registration process makes it possible for businesses and organizations to send messages using an alphanumeric identifier instead of a phone number, making communications more professional and recognizable to recipients.

As businesses increasingly use SMS messaging to engage with customers at scale, having the right origination identity is crucial. Toll-free numbers (TFNs) are the quickest way to begin sending to the United States and offer a trusted, high-visibility option that can drive greater response and brand recognition. This post is for every company that wants to send to the US or internationally.

AWS End User Messaging now supports international SMS capabilities for US toll-free numbers (TFNs). This new feature allows businesses to use a single US TFN to send SMS messages to over 150 countries, simplifying global outreach. It primarily benefits customers who need to send one-way transactional alerts—like one-time passwords (OTPs) or shipping notifications—and businesses that […]