Category: Telecommunications

Azercell Telecom LLC, Azerbaijan’s leading telecommunications provider, wanted to build an Azerbaijani large language model (LLM) on Amazon SageMaker AI for telecom use cases and a customer-facing chatbot. The challenge: adapting foundation models (FMs) to a morphologically rich language with limited training data and no existing blueprint for efficient LLM training in Azerbaijani. In a six-week collaboration, Azercell worked with the AWS Generative AI Innovation Center to establish a production-ready framework on Amazon SageMaker AI.

In this post, we show you how Verizon Connect built and scaled an agentic AI solution to transform overwhelming fleet data into clear, actionable insights for 100,000 users daily. We walk you through the architectural decisions, implementation challenges, and measurable results that can guide your own data-to-insights transformation.

In this post, we explore what it takes to migrate a traditional text agent into a conversational voice assistant using Amazon Nova 2 Sonic. We compare text and voice agent requirements, highlight design priorities for different use cases, break down agent architecture, and address common concerns like tools and sub-agents for reuse and system prompt adaptation. This post helps you navigate the migration process and avoid common pitfalls.

In this post, we show how to create an AI-powered call center agent for a fictional company called AnyTelco. The agent, named Telly, can handle customer inquiries about plans and services while accessing real-time customer data using custom tools implemented with the Model Context Protocol (MCP) framework.

In this post, we show how you can use our enterprise graph machine learning (GML) framework GraphStorm to solve prediction challenges on large-scale complex networks inspired by our practices of exploring GML to mitigate the AWS backbone network congestion risk.

In this post, we share how SKT customizes Anthropic Claude models for telco-specific Q&A regarding technical telecommunication documents of SKT using Amazon Bedrock.

The telecommunications industry is more competitive than ever before. With customers able to easily switch between providers, reducing customer churn is a crucial priority for telecom companies who want to stay ahead. To address this challenge, Dialog Axiata has pioneered a cutting-edge solution called the Home Broadband (HBB) Churn Prediction Model. This post explores the […]

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. Thousands of engineers are being onboarded to contribute to this transition. By 2025, Vodafone plans to have 50% of its global workforce actively involved in software development, with […]