Category: Amazon Chime

This post presents a solution where you can upload a recording of your meeting (a feature available in most modern digital communication services such as Amazon Chime) to a centralized video insights and summarization engine. This engine uses artificial intelligence (AI) and machine learning (ML) services and generative AI on AWS to extract transcripts, produce a summary, and provide a sentiment for the call. The solution notes the logged actions per individual and provides suggested actions for the uploader. All of this data is centralized and can be used to improve metrics in scenarios such as sales or call centers.

August 2025: For conversational analytics, refer to Amazon Connect Contact Lens with external voice. Update August 2024 (v0.9.0) – Now includes audio streaming from softphone or meeting web apps, sample server for Talkdesk audio integration, automatic language identification, Anthropic’s Claude-3 LLM models on Amazon Bedrock, Knowledge Bases on Amazon Bedrock, and much more. For details, see […]